Global Response

JUNE 13, 2023

Considering outsourcing your call center to Mexico ? Here’s five reasons why you might want to outsource your call center to Mexico (and, at the end—how to know Mexico is the right call center location for you). It may be for your company, but we’ll show you how to decide. As a result, businesses can scale more easily and affordably.

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BlueOcean

OCTOBER 4, 2023

We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. Compliance: In regulated industries, it helps you meet language access requirements, reducing legal risks. It’s our thing.

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Anexa BPO

OCTOBER 15, 2021

If you’re a provider of “essential” services, design them in a way that allows your customers to meet THEIR goals efficiently, and support them throughout the process. Why an Outsourcing Company Is the Best Way first appeared on Anexa BPO. Understand your customers, their jobs, their goals.

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Anexa BPO

OCTOBER 15, 2021

If you’re a provider of “essential” services, design them in a way that allows your customers to meet THEIR goals efficiently, and support them throughout the process. Either Way, Customer Service Outsourcing Companies Are the Best Way first appeared on Anexa BPO. Understand your customers, their jobs, their goals.

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Global Response

JULY 23, 2023

In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. We have decades of experience managing outsourced call center teams, so we’ve talked to a lot of companies—both those who decided to outsource and those who didn’t.

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Global Response

JULY 23, 2023

How to Fix It: Thankfully, there’s a fairly simple fix to this problem: consider working with onshoring or nearshoring teams rather than outsourcing to distant, offshore teams. While onshore agents offer native fluency, even nearshore agents may have native or near-native fluency from growing up in close proximity to the US.

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Global Response

SEPTEMBER 11, 2023

The good and bad news is when it comes to outsourcing your call center , there’s a lot of options. Scalability and Flexibility One of the key benefits of working with a call center provider or outsourcing your customer service is the increased scalability and flexibility you gain. Will you need to scale up or back in the near future?

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