BlueOcean
OCTOBER 4, 2023
Other Approaches to Bilingual Customer Care Support But, as the title of this blog implies, a live agent model might not be the best option for all of your language requirements. Compliance: In regulated industries, it helps you meet language access requirements, reducing legal risks.
Global Response
JUNE 13, 2023
Would you rather have a 2am meeting due to time zone differences, or work with a team in a similar time zone to you? Currently, around 42 million US residents speak Spanish, which means you could be missing out on—or under-serving—a large population of your audience if you don’t offer bilingual services. Ready to perfect your CX?
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Anexa BPO
MARCH 24, 2023
This pivot has seen organizations leaning more and more on digital technology to meet consumer expectations and stay ahead of the competition. Factor in that we have one of the largest pools of bilingual agents in North America with ongoing CX training, and partnering with Anexa could be a win for your business and your VIP – the customer.
Anexa BPO
MAY 16, 2022
It might be time to ask yourself how a BPO / outsourcing company like Anexa can impact your company’s ability to meet the future? Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents. Our specialists are trained to represent YOUR brand in an authentic, results-driven way.
Anexa BPO
SEPTEMBER 13, 2022
And while the costs of operating bricks and mortar businesses are skyrocketing, the upgrades related to more aesthetically pleasing retail environments, competitive prices, delivery options, fresher stock, and a wider variety of services promise to offset these challenges and meet heightened consumer expectations.
Anexa BPO
OCTOBER 15, 2021
If you’re a provider of “essential” services, design them in a way that allows your customers to meet THEIR goals efficiently, and support them throughout the process. One of the core business principles revealed by this research is the critical importance of knowing your audience. Understand your customers, their jobs, their goals.
Anexa BPO
OCTOBER 15, 2021
If you’re a provider of “essential” services, design them in a way that allows your customers to meet THEIR goals efficiently, and support them throughout the process. One of the core business principles revealed by this research is the critical importance of knowing your audience. Understand your customers, their jobs, their goals.
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