Big data Customer Service Personalization Transportation 
CSM Magazine
NOVEMBER 3, 2020
Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI What came first, Coronavirus or poor customer service?
CSM Magazine
SEPTEMBER 23, 2021
In addition, high competition in the market forces retailers to constantly take care of customer loyalty: improving mobile applications and ensuring flawless site operation, supporting chatbots to collect feedback, creating personalized loyalty programs, and conducting business analytics.
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CSM Magazine
DECEMBER 1, 2020
Customers expect immediate results but they also crave the personal touch. Changing expectations are driving the need for a faster, more personalised and memorable customer experience (CX). This boosts agent confidence and performance while humanising the overall customer service experience. Abbie Heslop of EBI.AI
CSM Magazine
MAY 5, 2020
They are trustworthy personal concierges, always calm under pressure. Using Natural Language Processing (NLP), AI assistants quickly understand a customer’s initial query then pass this valuable intelligence along to the live agent who already knows what the person is calling about. Bot Stina at Stena Line. million cars and 2.1
CSM Magazine
JANUARY 12, 2021
Customer service leaders and chief information officers (CIOs) are often asked what are they doing about artificial intelligence and automation. Consider using AI technology in tandem with live agents to deal with demand while still offering a personalised customer service when required. Abbie Heslop at EBI.AI
CSM Magazine
OCTOBER 6, 2020
Such issues include collecting personal patient data without consent in healthcare or over-reliance on machine-led decisions without disclosure in banking and insurance. Follow this 3 step formula to ensure the right data and customer service offering to boost customer confidence: 1.
Eptica
SEPTEMBER 21, 2016
From publishing to retail to transportation, new entrants have shaken up mature markets, and unseated existing leaders through innovative business models. Use self-service to enable consumers to find answers to routine questions on your website and implement chat to provide fast, personal service online.
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