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The Best Natural Language Processing (NLP) Solutions Providers

CSM Magazine

In general, Addepto’s services consist of comprehensive consulting services regarding big data analytics and data science, business intelligence (BI), machine learning (ML), artificial intelligence (AI), and even AI software development. The Exceed’s sales assistants interact with leads through email or a chatbox on the website.

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Top 15 CRM Software Awards 2015/16

CSM Magazine

Based on rigorous testing of CRM software applications from around the world, ISM has announced the winners of the 2015/16 Top 15 CRM Software Awards. The Top 15 Award winners, in alphabetical order, are: ISM Top 15 CRM Enterprise Winners. Amdocs CES CRM – by Amdocs Limited. Infor CRM – by Infor. Oncontact CRM v.

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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. You'll have the opportunity to hear from the brightest and most influential people in the CRM industry. The big one. Monetising Big Data in Telecoms World Summit 2018 April 23 – 24, Singapore. Join us in Washington, D.C. This is it.

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Elevate Your Call Center’s Performance with Speech Analytics

Talkdesk

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . With technological advancements in speech recognition, artificial intelligence and big data, the spoken words in those calls can now be used to elicit actionable insights from spoken information.

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Elevate Your Call Center’s Performance with Speech Analytics

Talkdesk

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . With technological advancements in speech recognition, artificial intelligence and big data, the spoken words in those calls can now be used to elicit actionable insights from spoken information.

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Top 10 Proven Strategies to Expand Your Small Business

CSM Magazine

You can either buy big data from other companies or use data analytic tools to gain customer insights. A business that uses sales and marketing automation can handle lots of tasks when expanding. A good CRM helps you focus on what matters—like making customers happy and changing how they experience your business.

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8 Customer Experience Tools for IT Companies

CSM Magazine

It is a help desk software for post-sales support and allows your customers to submit their complaints and feedback, which you and your team can address at any time. Loggly is a cloud-based log management & analysis service that helps companies extract value & insights from machine-generated big data logs.