CSM Magazine

AUGUST 5, 2020

and amazingly, it costs only 15p for web self-service. These statistics tell us that self-service really is the way to go, taking pressure off busy contact centres by deflecting the most common calls away from human agents. If local councils pool their AI resources, even greater savings and ROI can be achieved.

Government 52

Government Automotive Chatbots Self service 52

CSM Magazine

JANUARY 12, 2021

Select the right data – AI tools such as bots, chatbots and digital assistants are only as good as the data used to train them. Next, focus on collecting representative data samples. Options include working with their chosen AI vendor in terms of enterprise offerings, self-service or as a managed service.

Enterprise 52

Enterprise Automotive Average Handle Time Transportation 52

AWS Machine Learning

JANUARY 26, 2024

Conversely, the data in your model may be extremely sensitive and highly regulated, so deviation from AWS Key Management Service (AWS KMS) customer managed key (CMK) rotation and use of AWS Network Firewall to help enforce Transport Layer Security (TLS) for ingress and egress traffic to protect against data exfiltration may be an unacceptable risk.

Best practices 116

Best practices Government Engineering Accountability 116