ChurnZero

FEBRUARY 15, 2022

Before a sale, customer education takes the form of educating prospective buyers or influencers about your service or product. After a sale, customer education encompasses instructing your customers on how to best use your product to get the most value from it. It enables sales teams to sell more effectively.

Best practices 52

Best practices Education Analytics Sales 52

ChurnZero

FEBRUARY 15, 2022

Before a sale, customer education takes the form of educating prospective buyers or influencers about your service or product. After a sale, customer education encompasses instructing your customers on how to best use your product to get the most value from it. . It enables sales teams to sell more effectively.

Education 52

Education Best practices Analytics Sales 52

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. What Are SaaS Tools? Marketing and sales.

SaaS 71

SaaS CRM Advertising Analytics 71

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 52

Chief Customer Officer SaaS Benchmark B2B 52

Totango

AUGUST 12, 2020

The rise in SaaS and subscription business models with low upfront costs and regular renewal windows means customers can make emotional and rapid decisions to leave an agreement with little consequence. Your sales and customer success teams play a role in designing, monitoring, and executing the onboarding phase. Train Your Customer.

SaaS 87

SaaS Upselling Enterprise Best practices 87

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy. A best practice is to send a CSAT to a customer whenever a support ticket is closed.

SaaS 52

SaaS Chief Customer Officer Surveys Feedback 52

ProProfs Blog

SEPTEMBER 13, 2019

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. As you can see, delivering the perfect saas customer support experiences is directly correlated with your churn and retention.

SaaS 83

SaaS Customer Service Customer Support Best practices 83

CSM Practice

MAY 16, 2020

And as we collectively work together to lower the curve, we would like to provide some guidance based on best practices to smoothen customer journeys during the Coronavirus pandemic. These numbers are an indication that sales are slowing down. These numbers are an indication that sales are slowing down.

Best practices 52

Best practices SaaS Customer centricity Finance 52

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

ChurnZero

JUNE 24, 2022

What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. It’s the largest survey of private SaaS companies in the world with over 1,500 responses.

Benchmark 52

Benchmark SaaS Metrics B2B 52

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

CustomerSuccessBox

JUNE 5, 2019

TL;DR A single customer health score is not ideal for a B2B SaaS business. The best practices for configuring a health score include. A SaaS customer goes through acquisition, onboarding, retention, and upsell. Perfect health for a B2B SaaS account. Human/Market input : CSM input, sales inputs, and market trends.

Best practices 89

Best practices Accountability SaaS B2B 89

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

ClientSuccess

AUGUST 14, 2019

As you structure your CSM compensation plans, here are three best practices to keep in mind: 1. Get input from sales, marketing, product, and your executive team when deciding on your CSM engagement model. . This conversation is especially important to have with your sales leader counterparts. You can learn more here.

Best practices 40

Best practices Metrics Upselling SaaS 40

Education Services Group

JANUARY 25, 2023

Q: Are both Customer Success and Sales paying attention to the AI input? I mean to a certain extent, Chorus and Gong bring this to life, but I think Sales is ahead of post-Sales in terms of technical sophistication, resource allocation, operation, and budget. I mean, I’m that old, and you’d have to fight it.

Finance 52

Finance Sales Morale SaaS 52

ChurnZero

JANUARY 17, 2020

ChurnZero Power-Users Share Tips, Tricks and Best Practices. In a SaaS company it is vitally important to know how and when my customers are using the platform in order to take advantage of a patterns… [one can] see an upsell opportunity or save a customer from churning by seeing a decline in usage.” . Request a demo here. .

Best practices 72

Best practices Accountability Upselling SaaS 72

Totango

JUNE 8, 2022

OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations. Embedded best practices.

SaaS 88

SaaS Best practices CRM Enterprise 88

CrazyCall

AUGUST 16, 2019

One way to expand your knowledge is to listen to the best sales podcasts. To help you become a better salesman , saleswoman, executive, representative, and manager I’ve listed 41 best sales podcasts hosted and recommended by actual sales pros. Ready to level up your sales career? The Amazing Seller Podcast.

Sales 115

Sales B2B Coaching Personalization 115

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. What Is Customer Retention Software?

Customer retention 100

Customer retention Upselling CRM SaaS 100

ClientSuccess

JUNE 2, 2017

In this recorded webinar, Dave Blake, CEO/Founder of ClientSuccess discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. We held this webinar on Thursday, June 22, 2017 at 11:00 a.m. View the recorded webinar: Request the Recorded Webinar.

Journey mapping 40

Journey mapping SaaS Metrics Best practices 40

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints.

B2B 116

B2B Journey mapping SaaS Engineering 116

ClientSuccess

JULY 14, 2017

This live webinar is over and is now available as a recorded version. Webinar Details. This webinar involved live participant involvement on customer success best practices & strategy and took place on Tuesday, July 25th at 11am MT. Register for the recorded webinar here: The Customer Success Trust Framework.

SaaS 41

SaaS Best practices Consulting Consulting 41

ClientSuccess

OCTOBER 8, 2018

ClientSuccess will host Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity , for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. Greg Daines, the webinar presenter, is highly-rated speaker at the CS100 Summit , a Customer Success Leadership Summit.

Customer centricity 40

Customer centricity SaaS Best practices Consulting 40

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Who should manage customer onboarding in a SaaS company? Customer segmentation.

SaaS 52

SaaS B2B Customer retention Upselling 52

ClientSuccess

APRIL 27, 2017

” To answer this question, we decided to collaborate on this topic with the best customer success leaders at a conference we held last September called the CS100 Summit. We took the results of this collaboration and created a webinar to help disseminate the results. What You Will Learn When You Watch the Recorded Webinar.

Metrics 41

Metrics SaaS Best practices Accountability 41

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! You would never even imagine that a surgeon would do that, but that’s the way that we run our SaaS businesses. Watch the recording of this webinar to catch up on the full conversation!

Feedback 52

Feedback Sales SaaS Marketing 52

ClientSuccess

OCTOBER 26, 2020

In today’s ever-changing corporate landscape, modern SaaS organizations are asked to be a lot of things: employee-centric, focused on new business, and profitable against goals – just to name a few. or “What do our current customers feel about the handoff from sales to customer support and how can we improve this process?”

Customer centricity 71

Customer centricity SaaS Finance Best practices 71

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. Let’s say at noon, you take a look at your list of customers and you find that sales has closed a new customer. Now at some point, I might actually choose to not get as many new sales; that can stabilize.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. Let’s say at noon, you take a look at your list of customers and you find that sales has closed a new customer. Now at some point, I might actually choose to not get as many new sales; that can stabilize.

SaaS 52

SaaS B2B Upselling Metrics 52

Nicereply

APRIL 30, 2020

Be all ears to your customers and let them boost your sales because of your ace customer services. Depending on your saas pricing model , you could offer the user a temporary up his package like a compensation (for example, for 2 days). Your sales and service teams are aligned with homogenous information about customers.

Sales 69

Sales Customer Service Upselling CRM 69

ClientSuccess

JULY 27, 2021

While customer success is a necessary function in any SaaS organization, there can sometimes be a sense of confusion around the importance of customer success, especially at an executive level. For decades, companies were foundationally built around new customer sales and logos, leaving customer relationship building a secondary effort.

SaaS 64

SaaS Metrics Best practices Feedback 64

ChurnZero

FEBRUARY 17, 2021

Best Practices for Creating Customer Success Capabilities and Organizations. TSIA Resource: 8-Minute Mini-Webinar: Customer Success Maturity Model. TSIA Resource: 8-Minute Mini-Webinar: Customer Success Maturity Model. ChurnZero Resource: Churnopedia – SaaS Metrics. Efficient Sales Models. Reduce Churn.

Best practices 78

Best practices Upselling Analytics SaaS 78

Kayako

JULY 27, 2017

But this is your life as a manager developing a SaaS customer support model that scales. Some of the best metrics can help you to analyze the health of your team and their relationship with your customers. 5 Metrics that shape your SaaS customer support model. Do you get an increase in volume when a webinar is broadcast?

Metrics 80

Metrics SaaS Surveys Enterprise 80

Totango

MARCH 2, 2021

In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process. The SaaS business model has transformed contemporary understanding of customer journey stages. Product webinars. Consideration. Case Studies.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

aircall

AUGUST 5, 2022

To get the latest industry best practices, we tapped experts at Teamleader and Aircall to give you an exclusive glimpse behind the scenes. . Strategically aligning sales and marketing . To increase your chances of success, it’s key to align your sales and marketing teams. . communication with the sales team.

Sales 62

Sales SaaS Marketing Personalization 62

ClientSuccess

JANUARY 10, 2020

Here are some actionable ways to deliver amazing SaaS onboarding experiences to customers: Join customer conversations early. . By joining in customer conversations early on – even during sales conversations – CSMs can start to lay the groundwork with these key customer groups. . Stay organized. .

Best practices 65

Best practices Metrics Feedback SaaS 65

ClientSuccess

JANUARY 10, 2020

Here are some actionable ways to deliver amazing SaaS onboarding experiences to customers: Join customer conversations early. . By joining in customer conversations early on – even during sales conversations – CSMs can start to lay the groundwork with these key customer groups. . Stay organized. .

Best practices 64

Best practices Metrics Feedback SaaS 64