Tethr
JUNE 5, 2020
Does your contact center need a morale boost? Improve employee morale and reduce call center stress using these strategies. A leadership team that thinks they’re above everyone else is a morale murderer. Gamification works. The post Maintaining morale in your contact center appeared first on Tethr.
ProProfs Blog
SEPTEMBER 17, 2021
In the next section, let’s understand some employee experience best practices. Sharing customer feedback with your employees is the best way to keep them motivated in their work. When a customer appreciates good work done by your employee, it boosts their morale and encourages them to continue giving good output.
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Playvox
JANUARY 13, 2022
Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. Gamification. More contact centers are using gamification to complement their training programs and to incentivize teams.
Fonolo
NOVEMBER 7, 2018
Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019. Gamification.
Playvox
APRIL 11, 2023
Keep contact center agents engaged and dedicated to delivering world-class customer interactions by implementing these best practices today. Ongoing learning opportunities keep staff updated on industry trends, best practices, and customer service techniques. Ensure the acknowledgment is substantial and regular.
Playvox
FEBRUARY 20, 2024
Let’s talk about solutions and best practices you can leverage to set your remote teams up for success. The Playvox WFM solution has made a significant impact on our ability to scale our customer operations team and gives our agents a morale boost as they now know their schedules will be accurate.
Outsource Consultants
FEBRUARY 22, 2021
For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. And the best call centers are already building supervisory best practices around specific soft skills: Trustworthiness. Remote workforces require special qualities from their leaders.
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