Eptica

SEPTEMBER 24, 2021

Date: Friday, September 24, 2021 Author: Pauline Ashenden - Demand Generation Manager Why we need to think of the contact centre as a revenue engine. Categorie(s): Best Practice In the old days, the contact centre was seen primarily as a cost centre. Published on: September 24, 2021. Share this page on: Tweet.

Engineering 123

Engineering Best practices Management Customer Service 123

AWS Machine Learning

AUGUST 23, 2023

Persistent Systems, a global digital engineering provider, has run several pilots and formal studies with Amazon CodeWhisperer that point to shifts in software engineering, generative AI-led modernization, responsible innovation, and more. He holds a bachelor’s degree in Computer Engineering from Goa University and Ph.D.

Engineering 73

Engineering Best practices Enterprise Technology 73

JivoChat

MAY 16, 2022

Counting on an SEO checklist is going to help you to identify the changes you can do to rank better on search engines such as Google, for the keywords you are aiming at. When you create a sitemap, you make it easier for search engines to crawl your website and index its pages. Create a Sitemap. Source: XML Sitemap Generator.

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Best practices Engineering Analytics Marketing 75

AWS Machine Learning

JULY 7, 2022

You liked the overall experience and now want to deploy the bot in your production environment, but aren’t sure about best practices for Amazon Lex. In this post, we review the best practices for developing and deploying Amazon Lex bots, enabling you to streamline the end-to-end bot lifecycle and optimize your operations.

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Best practices Metrics APIs Accountability 74

JivoChat

OCTOBER 22, 2021

If you answered no to one of these questions, it’s time to evaluate how to apply web design best practices to improve your website performance. Some web design best practices to help with that are: . Be always aware of constructing an interface that’s aligned with SEO best practices.

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Best practices Construction Engineering B2B 78

CSM Magazine

MAY 19, 2023

Customer Experience Engineering (CXE) is a growing field that focuses on designing, managing, and improving the interactions between a company and its customers. At its core, customer experience engineering seeks to ensure that every touchpoint a customer has with a company leaves a positive and lasting impression.

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Engineering Customer Experience Journey mapping CRM 52

CSM Practice

MAY 13, 2020

At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely. And as we collectively work together to lower the curve, we would like to provide some guidance based on best practices to smoothen customer journeys during the Coronavirus pandemic. 1. Be Customer-Centric.

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Best practices SaaS Customer centricity Finance 128

delighted

SEPTEMBER 28, 2021

Or, will my business’s growth come from building a product that is in its very nature designed to grow and attract customers (thus, reducing the need for sales teams and costly go-to-market engines)? Here are some of the lessons I’ve learned as a CEO and my advice on 5 product-led growth best practices that you can use in your own business.

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Best practices Analytics Engineering Feedback 88

Uniphore

JULY 21, 2021

According to Gartner, customer service leaders should focus on these seven knowledge management best practices for improved customer service. Search Engine Optimization While improving the agent experience is paramount to customer service success, it’s not the only area to focus on.

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Best practices Customer Service Management Contact Center 52

JivoChat

APRIL 19, 2021

You’ll learn what platforms to use, what software is available, and best practices for ensuring your strategy supports your long-term goals. They are: hosted ecommerce platforms, self-hosted ecommerce platforms, ecommerce marketplaces, and comparison search engines. Comparison shopping engines.

Multichannel 52

Multichannel Best practices Engineering Analytics 52

AWS Machine Learning

MARCH 21, 2023

About the authors Bruno Klein is a Machine Learning Engineer in the AWS ProServe team. You can learn more about Amazon SageMaker quotas by accessing the documentation. You can also learn more about Service Quotas here. He particularly enjoys creating automations and improving the lifecycle of models in production.

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Best practices Metrics Accountability Engineering 75

NobelBiz

FEBRUARY 21, 2023

With its intuitive interface and buil-in analytics and reporting engine, it is the go-to solution for contact centers to improve their efficiency, and ensure the accuracy and exactitude f collected data. The following are 10 of the best practices to ensure the accuracy and the proper handling of reporting and analytics: 1.

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Best practices Analytics Contact Center Coaching 52

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 98

Scripts Best practices Engineering Accountability 98

Connecting the Dots

JUNE 30, 2021

Sixteen best practices for survey execution will ensure you field surveys and deliver an impactful product like a seasoned professional. The post Stop the Annual Do You Love Us Survey – 16 Tactical Best Practices for Survey Execution appeared first on Customer Care Measurement & Consulting (CCMC).

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Best practices Surveys Engineering Consulting 62

pindrop

NOVEMBER 12, 2020

Fraudsters stalk contact center IVRs using them as search engines for your CRM to validate customer data. They then use that validated customer data to social engineer your agents or commit fraud across other channels. Social Engineering in Contact Centers. Social Engineering in Contact Centers. They start in your IVR.

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Best practices Contact Center Interactive Voice Response Engineering 57

NICE inContact

JANUARY 9, 2018

Especially when talking about AI, the theory is that a silo approach requires training and retraining multiple, separate AI engines, which can take lots of time and even more money. It is the best way to measure the success of your call center and self-service options. This data paints a more complete picture of the customer journey.

Best practices 55

Best practices Self service Engineering Call Center 55

AWS Machine Learning

FEBRUARY 1, 2024

There are unique considerations when engineering generative AI workloads through a resilience lens. If you’re performing prompt engineering, you should persist your prompts to a reliable data store. Make sure to use best practices for rate limiting, backoff and retry, and load shedding.

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Best practices Engineering SaaS APIs 107

AWS Machine Learning

FEBRUARY 21, 2023

After spending many hours in a materials research lab, his background in chemical engineering was quickly left behind to pursue his interest in machine learning. Qiyun Zhao is a Senior Software Development Engineer with the Amazon SageMaker Inference Platform team. Clay Elmore is an AI/ML Specialist Solutions Architect at AWS.

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Best practices Accountability Metrics Engineering 69

Fonolo

OCTOBER 10, 2019

If your team is going to engage with customers on social media, there are a few best practices to keep in mind before you get started. . General Motors monitor social media to gather feedback from customers and then route that feedback back into their engineering teams. Manage Responsibilities and Workflow .

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Best practices Customer Service Call Center Engineering 73

3CLogic

JULY 8, 2022

Set your sights on these best practices. Reuven Rosenthal , Solutions Engineer at 3CLogic, notes this is particularly true when it’s combined with a solution such as ServiceNow Workforce Optimization. If you aren’t actively taking steps to improve your contact center management, now is the time.

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Best practices Contact Center Management Analytics 52

AWS Machine Learning

NOVEMBER 9, 2022

In this post, we discuss SageMaker multi-variant endpoints and best practices for optimization. In production ML workflows, data scientists and ML engineers refine models through a variety of methods, such as retraining based on data/model/concept drift, hyperparameter tuning, feature selection, framework selection, and more.

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Best practices Construction Metrics Enterprise 52

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

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Best practices Government Engineering Accountability 117

AWS Machine Learning

MAY 9, 2024

They establish and enforce best practices encompassing design, development, processes, and governance operations, thereby mitigating risks and making sure robust business, technical, and governance frameworks are consistently upheld.

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Government Best practices Benchmark Metrics 101

ChurnZero

OCTOBER 28, 2022

Sales, marketing, product, engineering. The post Which Customer Success best practices should you keep or let go in 2023? You have to look at it on a count basis, not a dollar basis. By the way, that’s called being a business leader. Every other team has to do that. appeared first on ChurnZero.

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Best practices Chief Customer Officer Sales Upselling 52

CSM Practice

MAY 16, 2020

At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely. And as we collectively work together to lower the curve, we would like to provide some guidance based on best practices to smoothen customer journeys during the Coronavirus pandemic. 1. Be Customer-Centric.

Best practices 52

Best practices SaaS Customer centricity Finance 52

Beyond Philosophy

JANUARY 4, 2022

Tina works for an engineering company in Australia and recently joined the New Zealand office. She also explained the company has engineers and technicians serving in dual roles because “customers do not want a sales relationship.” The water company had promoted an engineering guy to running customer experience.

Engineering 221

Engineering Consulting Consulting Best practices 221

TechSee

SEPTEMBER 21, 2023

As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers. In contrast, Sophie AI is trained like today’s human agents and engineers. Sophie AI can not only read and see, but speak, hear and show users how to complete any task.

Engineering 109

Engineering Enterprise Chatbots Self service 109

NICE inContact

MARCH 17, 2020

Today’s software engineers are far from stereotypes. Meet Meryl Sonon, Senior Engineering Manager in NICE inContact’s R&D organization. Meet Meryl Sonon, Senior Engineering Manager in NICE inContact’s R&D organization.

Engineering 62

Engineering Management Technology Best practices 62

Stratifyd

JANUARY 3, 2019

As a Senior Back-End Software Engineer with Stratifyd, Inc. you will be work collaboratively with a talented group of engineers, designers, and product managers to create a functional seamless experience for the end-user. Mentor other software engineers to improve their skills, and make them more effective, product software engineers.

Engineering 40

Engineering APIs Analytics Healthcare 40

JivoChat

JANUARY 17, 2021

Live Chat Support Best Practices. In this section, we’ll cover live chat support best practices for both customer support agents and managers. Live chat support best practices for agents. Live chat support best practices for managers. Set expectations. Don’t leave them hanging.

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Best practices CRM Customer Support Personalization 52

Guru

SEPTEMBER 5, 2019

Since then, Guru has been adopted by many other departments – including customer success, operations, learning and development, sales, product and engineering, and marketing – and Slack has become a shining example of optimal Guru usage.

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Best practices Management Engineering Sales 60

TechSee

JUNE 16, 2021

Be proactive with software adoption best practices. Research best practice methodologies for introducing new software in the workplace, and particularly for deploying the new Visual Assistance solution , including best ways to implement and utilize the new system so maximum value is created. So what is?

Best practices 251

Best practices Wireless Enterprise Engineering 251

AWS Machine Learning

MAY 7, 2024

Rather than requiring extensive feature engineering and dataset labeling, LLMs can be fine-tuned on small amounts of domain-specific data to quickly adapt to new use cases. This post walks through examples of building information extraction use cases by combining LLMs with prompt engineering and frameworks such as LangChain.

Engineering 91

Engineering Technical Support Chatbots Best practices 91

AWS Machine Learning

SEPTEMBER 21, 2023

In particular, we provide practical best practices for different customization scenarios, including training models from scratch, fine-tuning with additional data using full or parameter-efficient techniques, Retrieval Augmented Generation (RAG), and prompt engineering.

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Best practices Engineering Metrics APIs 95

Callminer

NOVEMBER 9, 2020

noted that call centers with banks and call center agents fall victim to social engineering. For example, many times fraudsters start by socially engineering call center agents to give away or change sensitive information, which the fraudsters use during follow-up online transactions to steal money out of customer accounts.”

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Call Center Banking Accountability Contact Center 345

AWS Machine Learning

APRIL 22, 2024

It provides examples of use cases and best practices for using generative AI’s potential to accelerate sustainability and ESG initiatives, as well as insights into the main operational challenges of generative AI for sustainability. Throughout this lifecycle, implementing AWS Well-Architected Framework best practices is recommended.

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Best practices Benchmark Transportation Engineering 106

AWS Machine Learning

FEBRUARY 28, 2024

To learn more about text-to-SQL best practices and design patterns, see Generating value from enterprise data: Best practices for Text2SQL and generative AI. You can consider a connector as an extension of the Athena query engine. We use Anthropic Claude v2.1 on Amazon Bedrock as our LLM.

Engineering 107

Engineering Best practices Analytics Enterprise 107