Best practices Coaching Upselling Webinar 
Playvox
MAY 26, 2021
Are your customer service representatives (CSRs) cross-selling and upselling relevant products and services to your customers? As more contact centers explore implementing cross-selling and upselling, they’re finding very little information on how to do it successfully. What do they value? What will help them achieve their goals?”.
ClientSuccess
OCTOBER 18, 2022
Modern CSMs are now responsible for the full spectrum of customer conversations, including those trickier ones that may center around strategic initiatives such as renewals, upsells, expansion opportunities, or, in some cases, executive concerns. . Webinar: Designing a Proof of Concept Strategy That Converts.
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ChurnZero
MAY 9, 2024
As a CSM, you hear these truths all the time, says customer success coach Ryan Johansen —and they never get easier to hear. Time flies, accounts fall through the cracks, renewals get harder, and you miss upsell opportunities. You’ll find the steps below the webinar video, as well as Ryan’s answers to our audience questions.
TechSee
JUNE 16, 2022
At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Brian Cantor, Managing Director, Digital at Customer Management Practice.
Amity
JANUARY 27, 2016
You need to chalk out a standard procedure, depending on types of accounts, as to how you shall help them, coach them and mentor them at appropriate junctions. • The Link Between Customer Success, Retention, and Upsells. Expanding revenue from existing customers leads us to the topic of upsells.
SmartKarrot
JANUARY 13, 2023
Proactively work with the sales team on upsells and expansion opportunities while mitigating potential churn risks. You’ll participate in webinars and the creation of case studies, present at company meetings, and write blogs and articles. Leading on and feeding into the Customer Success strategy and best practices.
8x8
DECEMBER 3, 2018
Improved customer experience, both during and outside of the holiday rush, has resulted in an increase in upsells by contact center agents, and higher customer satisfaction in general. Customer Service Resources & Best Practices: Feel like you need some more examples of how companies excel at customer experience?
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