NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Noble Systems

SEPTEMBER 8, 2020

This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes. Training and coaching to deliver the highest level of customer service. Training and coaching have never been more vital to success.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

COPC

APRIL 1, 2024

They extend to tools for answering customer queries, feedback and coaching systems, and virtual collaboration. Personalized Agent Training The adoption of digital gamification is a major component of this change. Our approach involves nurturing motivated teams, applying industry best practices, and leveraging cutting-edge technology.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

Noble Systems

DECEMBER 4, 2019

In addition to a VoC platform, other enabling customer feedback technologies are speech analytics and gamification. Gamification uses game mechanics to motivate and reward employees for exhibiting desired behaviors, including gathering customer feedback. Find out how in this on-demand webinar.

Feedback 80

Feedback Gamification Analytics Customer centricity 80

Noble Systems

AUGUST 4, 2020

. • Track, Analyze and Reward Collector Behavior with Speech Analytics and Gamification . Post-call analytics identifies best practices and gaps for training and coaching opportunities. Register for “Collections After COVID” on Tuesday, August 11: • US – 2:00pm EDT. APAC – 2:00pm AEDT. EMEA – 2:00pm BST.

Gamification 86

Gamification Analytics Contact Center Coaching 86

Noble Systems

DECEMBER 4, 2019

In addition to a VoC platform, other enabling customer feedback technologies are speech analytics and gamification. Gamification uses game mechanics to motivate and reward employees for exhibiting desired behaviors, including gathering customer feedback. Find out how in this on-demand webinar.

Feedback 52

Feedback Gamification Analytics Customer centricity 52

Noble Systems

SEPTEMBER 29, 2020

Give employees tools and resources to succeed – Use dynamic data to provide a user experience tailored for each agent, empowering them to reach peak performance through programs that focus on their individual needs, including scheduling, coaching, training, evaluations, and motivation. Gamification. WFO TERMS TO KNOW. Call Recording.

Management 86

Management Gamification Quality management Schedule adherence 86