Cisco - Contact Center

FEBRUARY 18, 2020

please read our datasheets: Unified Contact Center Express and Unified Contact Center Enterprise. To learn more about Cisco Contact Center solutions, visit our website. Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. For more information on Release 12.5,

Contact Center 126

Contact Center Enterprise Self service contact center solutions 126

NobelBiz

JANUARY 16, 2024

The key to achieving these goals lies in implementing strategic call center campaigns. Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

Contact Center 60

Contact Center contact center solutions Cloud contact Self service 60

Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Call Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

Enghouse Interactive

JULY 19, 2019

Webinar Recorded: Thursday, July 11 th 2019. We hope that you enjoyed our Expert Webinar and benefited from the information John Cray (Enghouse Interactive) and Art Schoeller (Forrester Research) shared with you. This negatively impacts the cost analysis for on premise solutions in favor of Cloud.

Cloud contact 40

Cloud contact Contact Center Service level Best practices 40

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

Contact Center 48

Contact Center contact center solutions Cloud contact Self service 48

NobelBiz

JANUARY 3, 2022

Numerous contact center leaders and experts have heard of the omnichannel approach. However, few have a solid grasp on how to monetize the omnichannel business model in the context of a contact center. This webinar is intended for contact center executives investigating omnichannel technologies.

Contact Center 52

Contact Center Call Center Consulting Consulting 52

NobelBiz

JANUARY 31, 2022

At NobelBiz, we believe that Across all communication channels, your contact center can deliver an intuitive and seamless customer experience for your clients. Many contact center experts have heard of the omnichannel strategy and have a working knowledge of what it entails.

Contact Center 52

Contact Center Contact center software Cloud contact Technical Support 52

NobelBiz

FEBRUARY 14, 2022

As a best practice, it would be better to monitor this metric at least once a week; this way you can easily identify the source of the problem. The Call Center Stress syndrome has been identified through numerous studies aiming at finding the cause of high absenteeism in the Call Center industry.

Metrics 52

Metrics Management Average Handle Time Contact Center 52