Best practices, Calibration, Quality management and Schedule adherence

Adapting to a Global Workforce: Managing Remote Teams Effectively

Playvox

FEBRUARY 20, 2024

Let’s talk about solutions and best practices you can leverage to set your remote teams up for success. Leverage a Workforce Management Solution When you have a globally dispersed team, it becomes even more important to leverage a solution that accounts for differing schedules and skill sets.

Management

Management Gamification Calibration Quality management

Workforce Optimization: What It is and Why You Need It

Playvox

JANUARY 25, 2024

Schedule adherence – When agents don’t adhere to schedules, they aren’t available to service customers as planned. However, the two main components are Quality Management and Workforce Management. This results in long wait times and abandoned conversations.

Coaching

Coaching Contact Center Quality management Schedule adherence

Customer Contact Central

Adapting to a Global Workforce: Managing Remote Teams Effectively

Workforce Optimization: What It is and Why You Need It

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