ShepHyken

JANUARY 11, 2023

Most everyone in the business world is familiar with the idea of customer experience (CX). Most businesses today use technology to meet their customers’ needs. Mitel provides a sophisticated, custom communications network that helps businesses connect, collaborate and take care of customers. Make it easy.

Customer Experience 322

Customer Experience Chatbots Call center experience Self service 322

Momentum Telecom

OCTOBER 23, 2023

Around 130 million commercial Microsoft users now use Teams , 1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Can Businesses Use Teams as a Voice Solution? Yes, businesses can use Microsoft Teams as a voice solution.

Wait times 105

Wait times CRM Customer Service Personalization 105

TeamSupport

MARCH 7, 2024

In today's highly competitive business environment, a company's success hinges on its ability to provide effective customer support. A key aspect of this is team collaboration - the more effectively your team can work together, the better they will be at solving customer issues and delivering a superior experience.

Best practices 52

Best practices Upselling Analytics Customer Support 52

TeamSupport

MARCH 7, 2024

In today's highly competitive business environment, a company's success hinges on its ability to provide effective customer support. A key aspect of this is team collaboration - the more effectively your team can work together, the better they will be at solving customer issues and delivering a superior experience.

Best practices 52

Best practices Upselling Analytics Customer Support 52

TeamSupport

APRIL 17, 2024

As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. TeamSupport's analytics capabilities provide these insights in an accessible format, empowering businesses to make data-driven decisions that enhance customer satisfaction and loyalty.

Customer Support 52

Customer Support Analytics Upselling CRM 52

Totango

DECEMBER 20, 2023

The best of both worlds: unmatched enterprise-grade implementation and usability The G2 Winter 2024 reports ranked Totango as the number one customer success software in the enterprise implementation index. With our last tool, everything was complicated, overly technical, and buggy. The onboarding experience was in-depth and thorough.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). We have been making state-of-the-art generative AI models accessible and usable for businesses of all sizes through Amazon Bedrock. with higher levels of intelligence.

Benchmark 135

Benchmark Finance Engineering Enterprise 135

Totango

JANUARY 3, 2024

Now, as we step into a new year, we’re witnessing an evolution of customer success, and there’s a new and improved Totango to help enterprise business leaders deliver business results and drive customer outcomes. By consistently reinventing ourselves, we ensure we’re always ready to meet your business needs.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

CSM Magazine

APRIL 4, 2024

Affiliate marketing has emerged as a cornerstone of modern digital commerce, offering businesses a cost-effective and performance-driven approach to customer acquisition and revenue generation. Key to identifying the best affiliate programs is understanding the needs and objectives of both brands and affiliates.

Marketing 52

Marketing Education Consulting Consulting 52

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams.

B2B 91

B2B CRM Enterprise Upselling 91

Totango

APRIL 4, 2024

“What’s your company’s most important business outcome in 2024?” Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. This is what businesses need to survive in today’s environment.

Sales 89

Sales Upselling Accountability SaaS 89

Momentum Telecom

FEBRUARY 27, 2024

Around 130 million commercial Microsoft users now use Teams ,1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Can Businesses Use Teams as a Voice Solution? Yes, businesses can use Microsoft Teams as a voice solution.

Wait times 52

Wait times CRM Customer Service Personalization 52

CSM Magazine

FEBRUARY 27, 2024

In the changing world of business today, staying competitive requires a grasp of market trends, customer preferences and industry insights. A key tool for achieving this is an integrated knowledge platform. A key tool for achieving this is an integrated knowledge platform.

Best practices 52

Best practices Marketing Analytics Metrics 52

AWS Machine Learning

FEBRUARY 27, 2024

In this post, we share how Axfood, a large Swedish food retailer, improved operations and scalability of their existing artificial intelligence (AI) and machine learning (ML) operations by prototyping in close collaboration with AWS experts and using Amazon SageMaker. Apply the trained model to make predictions of future events.

Best practices 113

Best practices Engineering Scripts Analytics 113

NobelBiz

APRIL 2, 2024

Unlike their small business counterparts, these solutions are equipped with advanced functionalities tailored to meet the needs of enterprise environments. With a focus on efficiency, scalability, and innovation, Enterprise Contact Center Solutions empower businesses to deliver seamless and personalized experiences to their customers.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Help Scout

JULY 8, 2021

When starting a company, finding the right customer service tool isn’t always at the top of the priority list; you’re more focused on getting customers and proving out your idea. However, if you’re strapped for resources, it may seem tough to justify investing in a proper support tool. What is Google Collaborative Inbox?

Average Handle Time 113

Average Handle Time Accountability Self service Analytics 113

Global Response

MARCH 26, 2024

Deciding to partner with a business processing outsourcing (BPO) vendor is a strategic move for companies of all sizes. Selecting the right BPO vendor The first step in creating a solid relationship is to select a BPO vendor that aligns with your business goals and values.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

Vistio

APRIL 22, 2024

From automating routine tasks to providing personalized recommendations, AI promises to revolutionize how businesses interact with their customers. One effective strategy is to use AI as a training or agent guidance tool within your contact center. Agent Empowerment: AI can be a valuable ally for your customer service agents.

Contact Center 52

Contact Center Agent Empowerment Best practices Chatbots 52

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Chief Customer Officer 94

Chief Customer Officer Best practices Feedback Enterprise 94

VirtualPBX

SEPTEMBER 9, 2021

Having been around for over twenty years we have seen business change in so many ways. From the adoption of what became known as hosted phone services to distributed mobile collaboration applications. 99% of the best employees do not live anywhere near your company’s geographic offices. The Future of Work is Remote.

APIs 96

APIs Sales Marketing Management 96

CSM Magazine

APRIL 29, 2024

You know, in this day and age, with all the craziness and uncertainty going on in the world, having the right communication tools in place can be an absolute lifesaver – both for businesses and the people who work for them. That’s where Emergency Communication and employee communication software come into play.

Employee engagement 52

Employee engagement Morale Marketing 52

Totango

OCTOBER 12, 2022

And with 96% of professionals also indicating that improving the customer experience is a “high” and “medium” goal, it’s clear that delighting customers is widely regarded as the best way to keep them coming back for more. Expert collaborators. Leading the charge. We can see this development in our recent survey.

Enterprise 110

Enterprise Surveys Sales Customer retention 110

TeamSupport

JANUARY 18, 2024

In today's fast-paced business world, customer support is not just a department; it's the backbone of your company. As businesses continue to evolve, so do their customer support needs. TeamSupport is the number one ticketing and live chat solution for customer-centric businesses. How Can TeamSupport Help Your Business?

Real estate 59

Real estate Customer centricity Self service Analytics 59

Totango

JUNE 21, 2023

Advanced by the acquisition and integration of Lou, a digital adoption tool, Totango In-App will allow enterprise businesses to deliver compelling in-product experiences to their users even as they manage the broader customer journey with the Totango platform.

Enterprise 83

Enterprise Feedback Surveys Marketing 83

Totango

NOVEMBER 27, 2023

Check out four highlights from the conversation, and listen to the podcast for more tips on how you can leverage digital CS to drive value to your customers and scale your business. Health scoring: Don’t set it and forget it Customer health scoring is the foundation of a good digital CS program.

Enterprise 103

Enterprise Best practices Marketing Sales 103

TeamSupport

JUNE 20, 2023

In today's turbulent economy, businesses across the nation are grappling with challenges such as reduced staff, hiring freezes, and budget cuts. By implementing effective strategies, businesses and customer support teams can rise above the limitations imposed by the current economic climate and deliver exceptional experiences.

Best practices 97

Best practices Self service Chatbots Analytics 97

VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. But, though the positives may be clear in theory, what is the concrete impact on business?

voip 104

voip Accountability Customer retention Technology 104

Vistio

MARCH 11, 2024

Whether your agents are in sales, customer service, or any other client-facing role, the success of your business often hinges on the effectiveness of your agent’s training. In fact, with the right approach and tools, it can be a relatively straightforward process. But don’t worry—it’s not as daunting as it sounds.

First call resolution 52

First call resolution Contact Center Best practices Coaching 52

TeamSupport

DECEMBER 8, 2023

As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships. Consider the size of your business and your support team. Scalability Opt for customer support software that can grow with your business.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

ProProfs Blog

MAY 6, 2020

As per the Harvard Business Review, while 22% of Americans work from home, around 50% of them are involved in virtual or remote work. . Further, with the advent of disruptive workplace technologies, employees naturally expect their companies to utilize novel means of remote collaboration and aggregation on multiple channels. .

Management 162

Management Customer Service Best practices Entertainment 162

SharpenCX

DECEMBER 8, 2021

As illustrated in the graph below from Buffer’s State of Remote Work Report , remote employees primarily struggle with collaboration, communication, and loneliness while working from home. Remote work limits your team’s ability to collaborate and communicate consistently. And, only 3% want to return to fully in-person work.

Employee engagement 137

Employee engagement Contact Center Call Center Coaching 137

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. And, that growth comes from consistently and quickly delivering customer value.

Enterprise 113

Enterprise Education Best practices Customer retention 113

TeamSupport

APRIL 11, 2024

Delivering an exceptional customer support experience is essential for business success. This powerful tool facilitates seamless integration with third-party tools, supports proactive engagement, and provides multi-channel support that gives customers several options to reach agents.

Multi-channel support 40

Multi-channel support Customer Support Chatbots Self service 40

ProProfs Blog

FEBRUARY 21, 2020

Every company deploys the best customer support team, but what really matters is how they deal with customer issues. . But, as a small business, is that enough? . The best way out is to choose the best help desk software for small businesses. What Is a Help Desk Software for Small Business?

Customer Support 142

Customer Support Management Marketing 142

AWS Machine Learning

FEBRUARY 13, 2024

This new capability promotes collaboration and minimizes duplicate work for teams involved in ML model and application development, particularly in enterprise environments with multiple accounts spanning different business units or functions. Features are inputs to ML models used during training and inference.

Accountability 106

Accountability Government Engineering Scripts 106

Momentum Telecom

JULY 20, 2021

How can today’s businesses ensure their customers are set up to be as successful as possible when they can’t meet face to face? With the right communication tools and unified communications provider, your customers will have the tools needed to seamlessly adapt to these changes, without risking collaboration or communication. .

Employee engagement 98

Employee engagement Technology Personalization voip 98

VirtualPBX

MARCH 19, 2020

Many businesses are seeking ways to take their operations remote. Whether you’re on the path toward full- or part-time remote work, it’s essential that you make use of the proper remote team collaboration tools. VirtualPBX uses many of these Google tools in its daily operations. Google GSuite.

Accountability 133

Accountability Marketing Personalization Feedback 133