ShepHyken

JULY 17, 2023

” “Every organization can benefit from having perspectives from different countries, backgrounds, upbringings, and mindsets. The companies that embrace these can leverage the benefits of what a truly diverse and inclusive organization looks like.”

Customer Experience 296

Customer Experience Marketing Surveys Personalization 296

ShepHyken

SEPTEMBER 4, 2023

He helped the Dave Ramsey Organization win the “Best Place to Work” award for eight straight years. What are the benefits of investing in team development? Why do employees feel disengaged? What role does acknowledgment play in team motivation and productivity? How do you develop a sustainable company culture?

Employee engagement 207

Employee engagement Surveys Consulting Consulting 207

ShepHyken

DECEMBER 11, 2023

When leaders prioritize the customer experience, it influences the entire company culture. Empowering employees to take positive actions that benefit customers can significantly impact team morale and reinforce the company’s customer-centric goals.

Customer centricity 207

Customer centricity Morale Feedback Customer Experience 207

ShepHyken

MARCH 4, 2024

Financial support, flexibility, and emotional assistance can result in high employee satisfaction and retention, ultimately benefiting the company’s performance. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.   

Wireless 201

Wireless Finance Accountability Customer Experience 201

ShepHyken

JANUARY 29, 2024

Show them the positive benefits and negative ramifications of an organization not making this shift so that they understand the broader mission.” Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  

Customer Experience 231

Customer Experience Customer centricity Consulting Consulting 231

ShepHyken

OCTOBER 9, 2023

How can you take AI technology and maximize it for your benefit?” What are the benefits of having a human in the loop in AI-driven customer service? .” “AI will take away some jobs faster and more dramatically than most are ready for or anticipate. We’ve got to get on our toes.

Customer Support 212

Customer Support Enterprise Technology Contact Center 212

ShepHyken

MARCH 25, 2024

How Artificial Intelligence (AI) Is Benefiting Customer and Employee Satisfaction by John Dijulius (The Dijulius Group) AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. Here are my top five picks from last week.

Customer Service 190

Customer Service Call Center Chatbots Call center experience 190

ShepHyken

JULY 31, 2023

Shep Hyken is a customer service and experience expert,  New York Times  bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. What are the benefits of predicting and personalizing customer assistance? How can understanding customer data and their journey optimize engagement?

Chatbots 296

Chatbots Enterprise Contact Center Technology 296

ShepHyken

MARCH 18, 2024

A high-performing Federal government—staffed by expert civil servants—plays a critical role in ensuring Americans can easily access reliable services and resources, from helping the American people file taxes and apply for benefits, to confronting the risks and opportunities presented by Artificial Intelligence (AI).

Customer Service 196

Customer Service Government Customer centricity Customer Experience 196

ShepHyken

JULY 19, 2022

Almost every company could benefit from tapping into their passionate customers and bringing them into the heart of their business by helping other customers. bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Some customers answer questions on forums for free just because they enjoy doing it.

Contact Center 313

Contact Center Customer Support Customer Service Customer Experience 313

IdeasUnlimited

MARCH 28, 2024

In a remarkable acknowledgment of excellence and dedication, IdeasUnlimited has been honored with the prestigious 2023 Houston Award in the Call Center category. This recognition by the Houston Award Program, acknowledges the company’s outstanding contributions to the local community and its exceptional service in the business sector.

Call Center 52

Call Center Benchmark Best practices Customer Support 52

ShepHyken

JULY 28, 2023

Reviewers are also likely to refer to additional details or benefits—contributing to a richer, fuller cumulative product profile. And if it works for them… Draw attention to any awards the brand has achieved. Whoever granted the award—whether experts, users, or peers—clearly valued your product.

voip 156

voip Marketing SaaS Personalization 156

ShepHyken

OCTOBER 2, 2023

Shep Hyken is a customer service and experience expert,  New York Times  bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more:    How do outsourcing customer service and support benefit businesses?

Customer Support 196

Customer Support outsourcing Upselling Customer retention 196

VirtualPBX

SEPTEMBER 19, 2023

In this blog post, we’ll delve into the world of VirtualPBX business phone plans and explore why our innovative approach has earned them industry recognition, including the most recent accolade of the 2023 TMC Teleworking Award.

Telecommunications 105

Telecommunications Enterprise Marketing Personalization 105

ShepHyken

AUGUST 24, 2021

– Customer Success is about continuously finding ways to add value and ensure that your customers are maximizing the features and benefits of products or services that they bought from you. bestselling author, award-winning keynote speaker, and your host of? Shep Hyken ?is is a customer service and experience expert,?

SaaS 342

SaaS Upselling Customer retention Feedback 342

ShepHyken

SEPTEMBER 13, 2022

a benefits administration solution that combines technology and service to help employees get the most value out of their benefits. If employees feel like what they contribute to the organization is not recognized in terms of compensation and benefits, they feel like the organization is not empathetic. New York Times ?bestselling

Consulting 161

Consulting Consulting Technology Customer Experience 161

ShepHyken

APRIL 4, 2023

Shep Hyken is a customer service and experience expert,  New York Times  bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. What are the benefits of personalization for building customer loyalty? He is the host of Innovators Can Laugh , a podcast where he interviews European startups.

Personalization 161

Personalization Surveys Customer Experience Customer Service 161

ShepHyken

JANUARY 4, 2022

Now is the time to reimagine customer experience and take advantage of AI and automation to your benefit.” bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. ” “Get uncomfortable. ” About: Genefa Murphy is the Chief Marketing Officer for Five9. New York Times ?bestselling

Virtual Agent 318

Virtual Agent Interactive Voice Response Contact Center Consulting 318

ShepHyken

AUGUST 9, 2022

Shep Hyken interviews Sam Cummings, award-winning Customer Success Manager, Data Scientist, and co-founder of Data Plant. The customer success department ensures that customers get the most value out of a product by teaching them to use the product in a way that they are getting the most benefit. Customer Support Vs Customer Success.

Customer retention 156

Customer retention Customer Support Marketing Customer Service 156

ShepHyken

JULY 31, 2023

Customer Centricity: Benefits and Implementation Tips by Fabyio Villegas (QuestionPro) Today, companies in every industry face a battle for customer loyalty. Bots and chatbots have been around for decades—but with the recent advancements in AI, the benefits of AI chatbots have become more apparent to businesses and customers alike.

Customer centricity 156

Customer centricity Customer Service Chatbots Customer Experience 156

Fonolo

MAY 11, 2022

That’s why Fonolo is back with the 2022 Customer Experience Excellence Awards ! . Meet our 2022 CX Award Winners. Now in its 6th year, Fonolo’s annual CX Excellence Awards celebrate contact centers that demonstrate excellence in customer service and customer experience. Learn More About the CX Awards.

Abandon rate 91

Abandon rate Education Contact Center Call Center 91

ShepHyken

APRIL 20, 2021

This gives companies a high cost-benefit while increasing the level of customer service. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.

Self service 337

Self service CRM Customer Service Marketing 337

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. One of the key benefits of Totango is its ability to improve efficiency. Now we can easily manage a high-touch customer experience for clients at every stage of the customer journey.”

Enterprise 112

Enterprise Best practices Feedback Education 112

Concentrix

MARCH 29, 2021

Award recognizes innovation in Voice of the Customer technology and analytic services Concentrix is proud to announce that its ConcentrixCX Voice of the Customer (VOC) solution has been awarded CUSTOMER Magazine’s Product of the Year. The post ConcentrixCX Wins CUSTOMER Product of the Year Award appeared first on Concentrix.

Analytics 118

Analytics Technology 118

Beyond Philosophy

APRIL 30, 2015

In the past, some companies’ modus operandi to build their loyalty involved a loyalty card with additional benefits. However, these loyalty card benefits just became part of the offer over time. Are Loyalty cards about loyalty or just another form of offering benefits? Experiential Awards Might Be the Answer.

Surveys 294

Surveys Customer Experience Customer emotions Customer centricity 294

CCNG

JUNE 29, 2021

It has resulted in the creation of the Quality Champion award, which is a highly sought-after quarterly recognition to celebrate an associate who has gone above-and-beyond to deliver exceptional quality to our internal and external customers.

CCNG 195

CCNG Contact Center Customer Service Management 195

CSM Magazine

MARCH 25, 2024

The main benefit of the email generator is improved productivity by greatly reducing the time it takes to compose emails, especially when responding to common enquiries. Draft My Email prepares a message for review which can then be copied and tweaked before being sent.

Finance 52

Finance CRM Enterprise Technology 52

ShepHyken

OCTOBER 29, 2023

Here’s a closer look at five brands that are leading the charge in offering experiences, rather than monetary benefits, to their loyal customers. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. My Comment: I’m a fan of rewards and loyalty programs for a reason.

Customer Service 159

Customer Service Marketing Customer retention Customer Experience 159

ShepHyken

JANUARY 10, 2022

First is the compelling stats and facts around the benefit of repeat business. The idea behind the implementation and adoption of a customer loyalty program is to increase the benefit exchanged between a business and its customers. Top Sales & Marketing Book 2021 by Top Sales Awards. My Comment: This article hits two areas.

Customer Service 184

Customer Service Upselling Sales Customer retention 184

Steve DiGioia

JANUARY 4, 2021

They are not awarded based on simply showing up each day and doing your job. They are awarded on individual actions that benefit the company and which differentiate the employee from their teammates. How can I make my job so unique that I stand above the others in my office? Employee Must Create Their Own Opportunities.

Management 279

Management Personalization Accountability Marketing 279

ShepHyken

JANUARY 28, 2020

Customers ultimately benefit from the good treatment of employees. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. That will make them feel engaged and give them the desire to contribute. Find ways to make work fun.

Employee engagement 347

Employee engagement Management Customer Service 347

ShepHyken

MARCH 27, 2023

Shep Hyken is a customer service and experience expert,  New York Times  bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. What are the benefits of AI to customer support teams? Will AI replace human customer service? What is an omnichannel customer experience?

Chatbots 161

Chatbots Self service Customer Support Technology 161

ShepHyken

APRIL 24, 2023

Shep Hyken is a customer service and experience expert,  New York Times  bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. What is the benefit of scarcity to the consumer? Does scarcity have a positive effect on businesses? How does scarcity impact customer relationships?

Customer Experience 156

Customer Experience Marketing Customer Service 156

ShepHyken

MAY 29, 2023

Plus, Mark shares the interesting ways airlines and customers benefit from loyalty programs. Shep Hyken is a customer service and experience expert,  New York Times  bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. ” “Be a customer of your own product.

Airlines 156

Airlines Marketing Customer Experience Personalization 156

ShepHyken

FEBRUARY 8, 2022

Surveys can benefit future customers but they do not help present customers who are experiencing the inconvenience. bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Every advancement creates new complexity and awkwardness that every company has to adjust to. New York Times ?bestselling

Healthcare 212

Healthcare Feedback Surveys Customer Experience 212

ShepHyken

MAY 10, 2023

There is a massive benefit to empowering employees to “break the rules” for their customers. Making customers feel like you are on their side, willing to be flexible, and giving them reasons to say, “I’ll be back!” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 161

Customer Service Marketing Customer Experience 161

Fonolo

MAY 11, 2022

That’s why Fonolo is back with the 2022 Customer Experience Excellence Awards ! . Meet our 2022 CX Award Winners. Now in its 6th year, Fonolo’s annual CX Excellence Awards celebrate contact centers that demonstrate excellence in customer service and customer experience. Learn More About the CX Awards.

Abandon rate 67

Abandon rate Education Contact Center Call Center 67