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How emotion analytics can benefit your business

Callminer

Read this blog to learn the business benefits of detecting customer emotions, FAQs, and more. Emotion analytics is just one tool that businesses can use to better understand their customers’ needs.

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Guest Post: Find Ways for Artificial Intelligence to Benefit Customers

ShepHyken

He shares how organizations can use data and AI-powered tools to benefit customers. While AI is being used for customer services applications to benefit companies by reducing costs, there is much more opportunity for it to truly benefit customers too.

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Benefits of a SASE Approach

ConvergeOne

In this blog post, we'll explore the benefits that a medium-sized organization can realize from adopting a SASE approach to cybersecurity, with a focus on securing the hybrid workforce and protecting hybrid cloud environments.

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Benefits & best practices for adopting conversation intelligence

Callminer

Read on to learn the benefits and best practices for adopting this innovative technology. Conversation intelligence is a powerful tool for driving performance improvement across your business.

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Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

She’ll explore how to pinpoint, measure, and attain benefits such as increased revenue per customer, call reduction, reduced attrition, referral growth, and reduced cost-to-serve through CX improvements, all while actively engaging your customers.

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Guest Post: 7 Benefits of Ticket Management System

ShepHyken

He shares 7 benefits that the support ticket system can provide for your business. Here are the benefits that the support ticket system has to provide you: . One of the best benefits of using ticket management software is its ability to track why times. Track Time . Solve Problems .

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HVAC Answering Service Benefits

Customer Contact Central Submitted Articles

HVAC companies are the superheroes we never knew we needed. Whether doing a routine maintenance check or answering a desperate call in the middle of the night, they are essential.

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3 Reasons to Prioritize On-Demand Customer Training

In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process. On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle.

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Solving the Biggest Tech Challenges in RevOps

In this eBook, we’ll run through real-world examples that show how RevOps teams can benefit from modern solutions for the access, management, and activation of their GTM data.

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3 Mistakes Organizations Make While Developing ABM Programs

The benefits of Account-Based Marketing are clear, so what’s holding B2B professionals back? While B2B research suggests organizations are thriving through successful ABM programs, getting just one campaign off the ground is more difficult than it seems.

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The 5 Stages of Account-Based Marketing — and How to Win Them All

The benefits of account-based marketing are clear: internal alignment, shorter sales cycles, higher conversion rates. But none of this is possible without the most important element of a successful ABM program: good data. Data is the fuel that powers your ABM engine. Without it, you can’t find and reach your target accounts.

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The Power of Conversation Intelligence

Who in the Revenue organization benefits from Conversation Intelligence. In this eBook, we’ll cover: The history of Conversation Intelligence. Conversation Intelligence defined and how it impacts your business. Where Conversation Intelligence fits into your sales technology stack.

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Forrester Research Report: How Sales and Marketing Intelligence Drive Improved Business Outcomes

Check out this latest report to gain insight into best practices (and benefits) for B2B data management including how: Automating tasks and improving data quality would increase sales staff satisfaction and productivity. B2B organizations struggle with bad data.

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Why Your Contact Center's Success Depends on Conversational Automation in 2021 (Replay)

Speaker: Derek Roberti, VP Technology, Cognigy

Derek Roberti, VP Technology, North America at Cognigy, joins David Hadobas for this webinar replay to discuss the benefit and actions that can be taken with AI in 2021 to: Enable cost reduction, performance improvement, and new possibilities for customer communication. Address business challenges across departments, teams, and functions.

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The Impact of Direct Dials on Sales Productivity

How can you (and your sales team) benefit from this eBook? SDRs have a 46% higher likelihood of connecting to someone at the director level with the help of direct dials. When dialing a number at the VP level, SDRs are 147% more likely to connect with them.