AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. Regulations in the healthcare industry call for especially rigorous data governance.

Healthcare 89

Healthcare Government Engineering APIs 89

aircall

MARCH 3, 2021

We’ll also discuss how to benchmark call center software and use it to improve call center performances across various industries. Benchmarking Against Call Center Metrics Industry Standards. In this section, we look at call center benchmarks in general and in the e-commerce industry.

Metrics 71

Metrics Benchmark Healthcare Call Center 71

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it?

Sales 94

Sales industry standards Benchmark Healthcare 94

Fonolo

FEBRUARY 9, 2023

Whatever the story is, clearly we need to approach this “standard” with skepticism. For a walk-through on that kind of analysis, check out this blog post. Another approach to take is to look at the standards guides published by COPC which some in the industry use as benchmarks.

Service level 142

Service level Call Center Abandon rate Metrics 142

AWS Machine Learning

MARCH 14, 2024

Their research indicates that zero-shot CoT, using the same single-prompt template, significantly outperforms zero-shot FM performances on diverse benchmark reasoning tasks. He is a book author (Computer Vision on AWS), regularly publishes blogs and code samples, and has delivered talks at tech conferences such as AWS re:Invent.

Best practices 105

Best practices Engineering Chatbots Enterprise 105

Fonolo

JUNE 9, 2014

Whatever the story is, clearly we need to approach this “standard” with skepticism. The ’80/20 Rule’ is Just an Arbitrary Industry Standard. Ways to meet your agreed service level — 80/20 or not — is for another blog. Handpicked related content: The Golden Rules of Call Center SLAs. ” – 2019.

Service level 96

Service level Call Center Abandon rate Metrics 96