ShepHyken
APRIL 20, 2018
For good reason: CX has quickly become today’s most important business benchmark, as well as the most important way for firms to achieve success. Others view CX as a kind of digital benchmark: the sum of user interactions and points of contact on, say, a business’ website or mobile app or booking platform.
CX Accelerator
OCTOBER 25, 2018
Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service. Find out more about Frost and Sullivan CCW Conference HERE and I hope to see you in 2019!
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Spearline
MAY 3, 2022
Standard conference functionality. Replicate a conference call and test all conference functionality. Conference call forward functionality. The power of a benchmark comparison in phone number testing When you receive an alert that your phone number is not functioning, you know immediately that there is a problem.
Beyond Philosophy
JANUARY 2, 2019
You could invite them to a conference. Send around blogs and share podcasts on Customer Experience. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. Well, not by yourself, exactly. Always be educating. Sign up for webinars.
Beyond Philosophy
FEBRUARY 11, 2019
I began speaking at conferences. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. So, I told them. I wrote my first book, Building Great Customer Experiences (Palgrave Macmillan, 2002). That holds a lot more credibility.
Beyond Philosophy
MARCH 28, 2019
Many years ago, I attended the Confederation of British Industries (CBI) conference in London. If you want to benchmark your organization’s performance in the new world of behavioral economics against other companies, take our short questionnaire. Luckily, there are a few ways to manage uncertainty—and its related risk.
Spearline
NOVEMBER 18, 2021
Real-world latency A conference call with your customer, when suddenly a significant delay occurs, causing both you and the customer to talk over each other and not hear each other correctly. It can have a major impact on your business, your employees, and most importantly, your customers.
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