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CSM Magazine
JUNE 7, 2022
As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments. There has been a rapid change in recent years in how people live and work.
Nicereply
AUGUST 10, 2022
To give the best customer experience, you need to ensure that your writing skills are spot on. As a business, you’re probably well aware that the days where customers call up to communicate with your business is are slowly disappearing. Deviating from this may seem off form and can even make potential customers distrust you.
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Kayako
JANUARY 24, 2018
At Kayako, we do our best to understand not just our customers’ needs, but their customers’ needs, as well. Armed with that empathy and over ten years in the business, there’s been one consistent signal that stands out from the noise in this year’s customer service trends: customers want effortless experiences.
Callminer
APRIL 21, 2020
Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. The role of a call center manager is complex and challenging. Meet Our Panel of Call Center Managers & Business Leaders: Adeel Shabir. Hassan Alnassir. Ben Winter.
TRUSTID
OCTOBER 21, 2018
One of the primary tools for customer engagement is the telephone. The expectations that customers have when talking to a call center agent plays a big role in both your customer experience and how your customers feel about your brand. This measures how long it takes an agent to answer a call. Dowling, M.D.,
ProProfs Blog
DECEMBER 6, 2021
29% of people cite security concerns as one of the main reasons for abandoning online forms, followed by form length (27%). Wufoo is an online form builder that you can use to create custom forms in minutes. If you’ve been using Wufoo and looking for Wufoo alternatives, then you’ve come to the right place. What is Wufoo?
Quiq
MARCH 6, 2020
Mobile rules consumers’ personal lives and how organizations engage with consumers via mobile is quickly evolving. . Back then, purchases were limited to ringtones and services. Even then, the process required users to register their bank accounts online and reply “yes” to special offers sent to them through text messages.
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