Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Meet Our Panel of Contact Center Experts: . One of the most important aspects of a call center is that phone traffic flows correctly…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Netomi

FEBRUARY 28, 2022

Alexandra da Silva Rodrigues – Strategical Advisor for Global Contact Centers, Radisson Hotel Group. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. Women of Influence: 25 Innovative Customer Experience Leaders. Connect with Alexandra.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

AWS Machine Learning

NOVEMBER 30, 2023

Leading AI companies like Anthropic have selected AWS as their primary cloud provider for mission-critical workloads, and the place to train their future models. We believe generative AI has the potential over time to transform virtually every customer experience we know. AWS innovates to offer the most advanced infrastructure for ML.

APIs 126

APIs Enterprise Best practices Technology 126