How to reframe the banking experience: Defining the new norm for banking contact centers
Talkdesk
SEPTEMBER 4, 2020
However, the COVID-19 pandemic is forcing us to rethink how financial institutions will endure this sudden change and what the new normal will be. The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing.
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