Beyond Philosophy

JULY 5, 2015

Here is the ‘executive summary’ version of some conditions of each stage, and how the movement to customer obsession takes place within the enterprise. Customer behavior is recognized as essential to enterprise success, and optimal relationships are sought. Customer Awareness. Customer Focus.

Customer centricity 279

Customer centricity Complaint resolution Banking Enterprise 279

HGS

MAY 27, 2015

This decreases the burden on the manufacturing sites, reduces operational cost for the client, while driving faster complaint resolutions and higher customer satisfaction. HGS’s cord blood bank project with Virgin Health is another such service that calls for specialized training to address emotional needs of customers.

Contact Center 100

Contact Center Multi-channel support Complaint resolution outsourcing 100

Return Customer

AUGUST 15, 2018

A customer is more likely to agree to wait an additional day for resolution than dealing with false promises. A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. He helps small & medium enterprises to grow their business and overall ROI.

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71

JivoChat

JUNE 9, 2021

In fact, between 2018 and 2023, chatbots are expected to save companies in the retail, healthcare, and banking industries $11 billion. Customer complaints will happen at some point, and both rules-based chatbots and AI chatbots can be equipped to handle them.

Chatbots 52

Chatbots Marketing Upselling Surveys 52