Banking Chatbots Cloud contact Enterprise 
AWS Machine Learning
MARCH 29, 2024
The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In our previous post , we described how Amazon Lex integrates with the Talkdesk cloud contact center for the voice channel.
AWS Machine Learning
FEBRUARY 6, 2023
This is the first of a two-part series dedicated to the integration of Amazon Lex with the Talkdesk CX Cloud contact center. In this post, we describe a solution architecture that combines the powerful resources of Amazon Lex and Talkdesk CX Cloud for the voice channel. Dustin Hubbard, Chief Technology Officer at WaFd Bank.
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Spearline
MARCH 27, 2023
(L-R) Luan Tran, CTO and Co-Founder of Cyara; Kevin Buckley, CEO and Co-Founder of Spearline; Alok Kulkarni, CEO and Co-Founder of Cyara; and Matthew Lawlor, CTO and Co-Founder of Spearline Strategic acquisition expands Cyara’s solutions for AI and cloud contact center migration assurance SILICON VALLEY, Calif.
Serenova
MARCH 10, 2020
Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. We believe integrating video into a cloud contact center solution is the first and best way to leverage this opportunity right now.
JustCall
MARCH 9, 2023
Contact Center Software SaaS contact centers (cloud-based) also help you establish a calling facility with remote agents and completely eliminate the need for a physical space to house all your equipment. You get the benefit of pre-trained, industry-specific AI modules for niche businesses like banking, finance, retail, etc.
NobelBiz
FEBRUARY 22, 2023
Click and collect, which has previously been implemented by the market’s big players, is now being embraced by all enterprises. The health crisis, which boosted demand in various areas including tourism and services (telecoms, insurance, and banking), also aided the development of asynchronous messaging. appeared first on NobelBiz.
NobelBiz
FEBRUARY 22, 2023
Click and collect, which has previously been implemented by the market’s big players, is now being embraced by all enterprises. The health crisis, which boosted demand in various areas including tourism and services (telecoms, insurance, and banking), also aided the development of asynchronous messaging. appeared first on NobelBiz.
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