Hodusoft

JANUARY 24, 2024

Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important.

Banking 52

Banking Personalization Technology call center software 52

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. I’m often asked to define customer centricity.

Customer Service 171

Customer Service Contact Center Customer centricity Banking 171

Beyond Philosophy

SEPTEMBER 15, 2015

He is the Head of Data Science (self-described as Chief Statistics Wonk) for Satmetrix , a company devoted to combining their software, data, and Customer Experience (CX) expertise to help organizations achieve Customer-Centricity. It’s why more and more people resort to ordering groceries online for delivery.

Banking 383

Banking Telecommunications Consulting Consulting 383

RapportBoost

DECEMBER 10, 2018

According to research from Aberdeen, companies who provided an Omni-channel customer experience achieve a 91% higher year-over-year increase in customer retention, compared to organizations who don’t. There are many channels and customers often have strong preferences. Why does this matter to us? Nate: Thanks everybody.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

ijgolding

SEPTEMBER 21, 2015

The book has been designed to specifically do the following: ‘Inspire’ – through the sharing of stories and their underlying customer centric philosophy. ‘Implement’ through the sharing of a process to apply the thinking using case studies from Liberty Global and Premier Inn. Well done”.

Customer Experience 91

Customer Experience Chief Customer Officer Airlines Banking 91

ijgolding

MAY 21, 2018

It will not be long before they launch their own Bank. I actually wrote an article about Littlewoods in 2013 – entitled ‘re-invention and innovation’ , it serves as the perfect case study of effective business transformation. My book, ‘Customer What? – because we know they would make it so easy.

Banking 74

Banking Customer centricity Enterprise Technology 74