Fonolo

SEPTEMBER 11, 2018

Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. As a closing note, consider this story from last month, in Bloomberg, about global bank HSBC: Why Banks Are Giving Tellers Raises, Instead of Firing Them All. The Impact of AI on Customer Facing Roles.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Fonolo

SEPTEMBER 11, 2018

Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. As a closing note, consider this story from last month, in Bloomberg, about global bank HSBC: Why Banks Are Giving Tellers Raises, Instead of Firing Them All. The Impact of AI on Customer Facing Roles.

Customer Service 52

Customer Service Banking Contact Center Call Center 52

Fonolo

SEPTEMBER 4, 2018

An agent could be a bank teller, a nurse, or a computer technician. We Don’t See it in the Data. They show employment of “Customer Service Representatives” consistently growing over the last few years. Back to the Economic Big Picture. The Impact of AI on Customer Facing Roles. Successful Cases Studies.

Call Center 209

Call Center Self service Contact Center Chatbots 209

CSM Magazine

JULY 16, 2020

Customer service is what matters most. It’s a sentiment that is reflected in the latest findings of multinational professional services company Ernst & Young (EY). AI can propose personalised offerings based on customer needs and then swiftly identify opportunities for intelligent lead generation.

Automotive 59

Automotive Transportation Upselling Enterprise 59

Natalie Petouhof

MAY 9, 2016

The best way to grow revenue is to increase customer satisfaction. It’s interesting that this focus on customer experience seems to be the topic of the day. Customer Service and satisfaction perhaps has come into it’s own, finally. It’s as though the bank is on autoplay.

Banking 40

Banking Sales Marketing B2B 40