Fonolo

SEPTEMBER 4, 2018

An agent could be a bank teller, a nurse, or a computer technician. Register for “The Impact of AI in Customer Experience” here. Webinar: The Impact of AI in Customer Experience. The Impact of AI on Customer Facing Roles. Successful Cases Studies. VPs & Directors of Customer Experience.

Call Center 209

Call Center Self service Contact Center Chatbots 209

Fonolo

SEPTEMBER 11, 2018

As a closing note, consider this story from last month, in Bloomberg, about global bank HSBC: Why Banks Are Giving Tellers Raises, Instead of Firing Them All. Conventional wisdom is that the job [of bank teller] – held by almost a half-million Americans – is entering a sharp decline. The Impact of AI on Customer Facing Roles.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Fonolo

SEPTEMBER 11, 2018

As a closing note, consider this story from last month, in Bloomberg, about global bank HSBC: Why Banks Are Giving Tellers Raises, Instead of Firing Them All. Conventional wisdom is that the job [of bank teller] – held by almost a half-million Americans – is entering a sharp decline. The Impact of AI on Customer Facing Roles.

Customer Service 52

Customer Service Banking Contact Center Call Center 52

CSM Magazine

JULY 16, 2020

It claims that non-life insurance companies in particular should “invest to create innovative and satisfying end-to-end customer experiences” with optimised technology that helps them become “data-driven and insight-enabled” in everything they do.”. It’s time to consider the benefits of Artificial Intelligence (AI).

Automotive 59

Automotive Transportation Enterprise Upselling 59

Natalie Petouhof

MAY 9, 2016

Tweet What we saw at the conference was a full suite for customer experience. As point solutions turn to suites, Constellation Research predicts organizations that want to keep all the information about customers flowing in one place will most likely turn to platforms, suites and hubs for customer experience.

Banking 40

Banking Sales Marketing B2B 40

CX Journey

AUGUST 29, 2018

As well as being a business benefit, when approached in the right way, GDPR is at root about empowering people/customers. Despite what feels like a lifetime of various Customer Experience events, books, and consultants – all too often we still experience bad service. There are lots of practical tips to be picked up here.

Consulting 34

Consulting Consulting Big data Banking 34