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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334
Contact Center Call Center Average Handle Time Real estate 334
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FMOps/LLMOps: Operationalize generative AI and differences with MLOps

AWS Machine Learning

SEPTEMBER 1, 2023

Some models may be trained on diverse text datasets like internet data, coding scripts, instructions, or human feedback. The final outcome will be aggregated results that combine the scores of all the outputs (calculate the average precision or human rating) and allow the users to benchmark the quality of the models.

Engineering 103
Engineering Accountability Construction APIs 103
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