Influitive

MAY 12, 2016

Today’s empowered customers expect the interactions they have with your sales and marketing teams to be highly personalized and relevant—which can make striking up valuable conversations with prospects challenging. It must come from customers,” says Howard Tarnoff , Senior Vice President of Customer Success at Ceridian.

Accountability 61

Accountability Marketing B2B Customer advocacy 61

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

SEPTEMBER 7, 2022

Partner with Sales, Account Management, and Implementation teams to ensure effective success plans are in place for existing and incoming customers. Establish executive-level customer relationships with the most strategic customers. Process milestones for the customers and employees to work toward.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

SmartKarrot

FEBRUARY 3, 2022

Lead hiring for BetterUp Care customer success partnering with recruiting and Care leadership. Partner with sales leadership to bring additive value to the sales process and help position the customer success motion as a differentiator. Develop customer advocacy and secure customer success stories and references.

Upselling 19

Upselling Customer advocacy Accountability B2B 19

SmartKarrot

FEBRUARY 17, 2022

Role: Customer Success Director, SaaS (Remote) Location: Remote, United States Organization: Talentify.io As a Customer Success Director, you will design and build a Customer Success strategy, including support content creation, establishing standard operating procedures, and scalable processes.

Customer advocacy 19

Customer advocacy Upselling B2B SaaS 19

JustCall

APRIL 5, 2023

The need for customer success management is fairly new and fast becoming pertinent. With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. Traditional customer support models will not cut it. Top 5 Customer Success Tools Every Business Must Use 1.

Management 52

Management CRM Analytics Customer retention 52

Tenfold - Contact Center Blog

JANUARY 17, 2018

Remember, the best content should inspire the customer to take action–that is, to continue buying or subscribing. Sales Expert – Insights into how sales and selling works is crucial in understanding what generates cross-selling and upselling opportunities. . When is it Marketing, Sales, or Customer Service?

Customer advocacy 62

Customer advocacy Construction Upselling Marketing 62

ChurnZero

JUNE 28, 2019

If you are a Tetris player or a Customer Success Manager (CSM), you know that small actions can have huge impacts and yield unexpected results. As a Customer Success professional, you should always be thinking one step ahead. The same can be said when it comes to the complex nature of many B2B SaaS products. Feeling nostalgic?

B2B 49

B2B B2C Entertainment Customer advocacy 49

SmartKarrot

NOVEMBER 2, 2022

It is an activity that starts with the first contact with prospective customers and continues even after the sales have been made successfully. The post-sales activities focus on nurturing client relationships. The practice aims at maximizing retention, cross-selling, and upselling within the customer base.

Accountability 10

Accountability Management Best practices Customer advocacy 10

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. However, it also applies to B2B businesses. In the B2B world, the customer experience is crucial for businesses to differentiate themselves in a crowded market. You can foster a customer-centric culture by doing this.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Megan is a customer advocate who believes in an empathetic approach to leadership. Disha Gosalia.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

CustomerSuccessBox

JULY 5, 2021

Customer Success remains a must-have strategy across all b2B SaaS companies. While it is no surprise that customer retention is key to survival in the Subscription economy and customer retention can only happen when a customer achieves success. Increased customer loyalty and customer retention. .

Customer advocacy 52

Customer advocacy Upselling Customer retention B2B 52

Natalie Petouhof

AUGUST 26, 2015

As a customer success technology company, Gainsight helps companies manage their customer relationships while driving retention, upsell opportunities and organizational efficiency. Gainsight helps businesses grow faster by reducing customer churn, increasing upsell opportunities, and driving customer advocacy.

Sales 63

Sales Management Advertising Upselling 63

SmartKarrot

OCTOBER 13, 2022

Whether the bookings came from new clients or extensions into existing customers, sales teams are recognized and rewarded for their role in closing deals. Customers look to customer success teams as their trusted advisors. What do you mean by the term expansion revenue in B2B SaaS? Sales brain, I suppose.

Accountability 10

Accountability Management Upselling Customer advocacy 10

Influitive

FEBRUARY 16, 2017

In the hyper-competitive world of SaaS products, building relationships with your existing customers is just as important as acquiring new ones—if not more so, since your customers can easily jump from one product to the next if they aren’t satisfied.

Marketing 61

Marketing B2B SaaS Sales 61