Call Experts

APRIL 8, 2024

Call Experts of Charleston, SC has been honored with the exclusive 2023 CAM-X Award of Excellence! The CAM-X Award of Excellence is presented annually by the Canadian Call Management Association ( CAM-X) , the industry’s Trade Association for providers of call center services, including telephone answering and message delivery.

Telemarketing 52

Telemarketing Call Center Answering services Accountability 52

Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

TechSee

NOVEMBER 7, 2023

We are honored to be part of their technology and automation journey and thrilled to be recognized with them for this award. UK CXA® ’23 Awards Ceremony was held live in person on October 11, in London, at Wembley Stadium. It was a successful year for the program, with more than 180 presentations across 35 categories.

Customer Experience 124

Customer Experience Engineering Call Center Technology 124

Call Experts

APRIL 8, 2024

Call Experts of Charleston, SC, has been honored with the exclusive ATSI 2023 Award of Excellence for the 14th year. Call Experts was presented with the award at ATSI’s 2023 conference in Atlanta, GA. Now a fourteen-time winner , Call Experts earned the Diamond Plus Award. We are grateful for this honor.”

Telemarketing 52

Telemarketing Telecommunications Call Center Answering services 52

Concentrix

MARCH 20, 2024

Business Intelligence Group Names Concentrix Conversational Assist (CxQI) and TrainingAI Winners at The AI Excellence Awards

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VirtualPBX

MARCH 14, 2023

We’re not even one third of the way through 2023 and it’s already been a big year over at VirtualPBX – and what better way to celebrate than with a TMC 2023 Internet Telephony Product of the Year Award! How Did we Achieve Award-Winning Business Phone Plans. I look forward to continued leadership from VirtualPBX.”

Call Center 98

Call Center Marketing Feedback Technology 98

Bill Quiseng

APRIL 4, 2024

I am honored to be nominated for the 2024 Industry Champion Awards from ContactCenterWorld.com – the Global Association for Contact Center & Customer Engagement Best Practices. This prestigious award is presented to industry professionals based on feedback from their connections who vote.

Best practices 60

Best practices Contact Center Feedback Customer Service 60

Concentrix

MAY 17, 2023

oncentrix environmental awareness and education platform wins SEAL Environmental Initiative Award Location: Newark, CA Date: May 16, 2023 Concentrix is proud to be recognized by the 2023 SEAL Business Sustainability Awards for its environmental awareness and education platform, the Concentrix Carbon Challenge Portal.

Education 115

Education 115

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. This is Blue Ocean’s fourth time being recognized by the Stevie Awards.

Sales 71

Sales Customer Service outsourcing Government 71

Hodusoft

APRIL 1, 2024

HoduCC Named Category Leader in 2024 GetApp Awards GetApp, a trusted online platform facilitating businesses in selecting the most suitable software solutions, has named HoduCC as one of the recipients in the 2024 GetApp Awards. The post HoduCC Named Category Leader in 2024 GetApp Awards appeared first on Hodusoft.

call center software 52

call center software Contact center software Customer centricity Call Center 52

IdeasUnlimited

MARCH 28, 2024

In a remarkable acknowledgment of excellence and dedication, IdeasUnlimited has been honored with the prestigious 2023 Houston Award in the Call Center category. This recognition by the Houston Award Program, acknowledges the company’s outstanding contributions to the local community and its exceptional service in the business sector.

Call Center 52

Call Center Benchmark Best practices Customer Support 52

CX Global Media

MAY 24, 2018

I had the delightful experience and honor to interview Adrianna shortly after the she received her recognition at the ICMI Global Contact Center Awards ceremony at the CCExpo in Orlando. 8 Vital Lessons from an Award-winning Supervisor – Click to Tweet . “59% Thankfully, Adrianna had the rare internal strength to do just that.

industry standards 257

industry standards Contact Center Morale Call Center 257

VirtualPBX

FEBRUARY 27, 2024

We are thrilled to announce that VirtualPBX has been honored with the prestigious 2024 Product of the Year Award for our outstanding business phone plans ! I am honored to recognize VirtualPBX with a 2024 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC.

Contact Center 59

Contact Center Customer Service Marketing Technology 59

CSM Magazine

SEPTEMBER 26, 2023

-based outsourcing and co-sourcing provider, is thrilled to announce its recognition at the Society of Consumer Affairs Professionals (SOCAP) Impact Awards Gala. Premier BPO’s team was honored with two awards: The SOCAP Customer Service Star and the SOCAP Supreme Trainer.

outsourcing 59

outsourcing Customer Service Customer Care Technology 59

CSM Magazine

MARCH 19, 2024

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. An additional grant of £1000 will be awarded to the prize-winner’s employer for a project or programme of activities that enhance diversity within their business.

Finance 52

Finance Engineering Coaching CRM 52

NobelBiz

APRIL 8, 2024

It is with great pride that we announce that NobelBiz OMNI+ has been honored with the prestigious 2024 CUSTOMER Product of the Year Award, presented by TMC. The CUSTOMER Magazine Product of the Year Award is reserved for innovations that significantly advance the call center, CRM, and teleservices industries.

industry standards 52

industry standards Contact Center CRM Call Center 52

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. The post Totango named 3x TrustRadius “Best of” award winner in customer success appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Enterprise 112

Enterprise Best practices Feedback Education 112

VirtualPBX

FEBRUARY 27, 2024

We are thrilled to announce that VirtualPBX has been honored with the prestigious 2024 Product of the Year Award for our outstanding business phone plans ! I am honored to recognize VirtualPBX with a 2024 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC.

Contact Center 52

Contact Center Customer Service Marketing Technology 52

SmartAction

NOVEMBER 14, 2023

FORT WORTH, Texas, November 14 , 2023 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands, is thrilled to announce its recent recognition as the “Best Intelligent Virtual Agent Developer 2023 – USA” by New World Report in their prestigious Software and Technology Awards.

Virtual Agent 78

Virtual Agent Technology Contact Center Metrics 78

Peter Lavers

JUNE 6, 2021

We are delighted to announce that our founding director Peter Lavers has again been recognised as one of the World’s top 50 customer experience influencers, this time by The Awards Magazine. ” You can read the full list of Award Magazine’s top 50 influencers by clicking here. I’m honoured!”

Customer Experience 130

Customer Experience Management Customer centricity CRM 130

Nextiva

FEBRUARY 9, 2022

Nextiva was named a G2 Best Software Award winner in two categories: Collaboration & Productivity and Global Sellers. G2, the global software marketplace used by more than 60 million software buyers, released its awards today, which rank the world's best software companies and products based on authentic, timely reviews from real users.

Customer Experience 134

Customer Experience 134

Anexa BPO

AUGUST 15, 2023

The International Business Awards are the world’s premier business awards program. The International Business Awards are the world’s premier business awards program. Stevie Award winners were determined by the average scores of more than 230 executives worldwide who participated in the judging process in June and July.

outsourcing 52

outsourcing Sales Customer Service Marketing 52

Aspect

OCTOBER 7, 2020

As a part of our recent ACE 2020 event, we recognized the partners who have gone above and beyond with the following channel partner awards : . Congratulations to all our award winners! . The post Aspect Channel Partner Awards appeared first on Aspect Blogs. Global Partner of the Year for 2020: Call Design (Pty) Ltd.

Management 118

Management 118

IdeasUnlimited

NOVEMBER 29, 2023

The recent announcement of IdeasUnlimited being honored with both the Clutch Global and Clutch Champion awards is a testament to the company’s exceptional standing in the business world. In an announcement that reverberated through the industry, IdeasUnlimited has proudly secured both the Clutch Global and Clutch Champion awards.

Business Process Outsourcing 59

Business Process Outsourcing industry standards Call Center outsourcing 59

Cisco - Contact Center

JULY 10, 2023

Today CRN announced the winners of their inaugural Inclusive Channel Leaders Awards to honor people who bring a particular focus on inclusivity to their channel leadership roles. This recognition… Read more on Cisco Blogs

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Concentrix

MARCH 29, 2021

Award recognizes innovation in Voice of the Customer technology and analytic services Concentrix is proud to announce that its ConcentrixCX Voice of the Customer (VOC) solution has been awarded CUSTOMER Magazine’s Product of the Year. The post ConcentrixCX Wins CUSTOMER Product of the Year Award appeared first on Concentrix.

Analytics 118

Analytics Technology 118

Cisco - Contact Center

NOVEMBER 15, 2023

Last week, I had the pleasure of recognizing the accomplishments of our Learning Partner community and celebrating the 2023 Cisco Learning Partner Award winners. Our Cisco Learning Partners are i… Read more on Cisco Blogs

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Vistio

MARCH 7, 2024

Here at Vistio, we’re proud to announce that ServiceSim has secured a finalist spot in the Contact Center Solution category at the 18th annual Stevie Awards in Las Vegas in April. The organization produces several of the world’s leading business awards shows including the prestigious American Business Awards and International Business Awards.

contact center solutions 52

contact center solutions Contact Center Outbound sales Healthcare 52

customer sure

NOVEMBER 27, 2023

We’re delighted to announce that CustomerSure has been named as a finalist in the Trusted Quality Provider category at the Institute of Customer Service ‘UK Customer Satisfaction Awards’ for 2024.

Healthcare 62

Healthcare Feedback Surveys Marketing 62

Cisco - Contact Center

JANUARY 11, 2024

We are thrilled to announce that Cisco’s unified OT security and networking architecture is named “Smart Manufacturing Solution of the Year” in the 2024 IoT Breakthrough Awards. Industrial security ca… Read more on Cisco Blogs

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88

Nuance

MARCH 23, 2022

The annual Stevie® Awards for Sales & Customer Service are an important milestone each year where Nuance and its customers are recognized for their innovation, execution, and commitment to customer service. The post Nuance honored with six 2022 Stevie® Awards appeared first on What’s next. This is a summary.

Contact Center 89

Contact Center Sales Customer Service Enterprise 89

Call Experts

DECEMBER 19, 2023

Call Experts of Charleston, SC has been honored with the exclusive 2023 CAM-X Award of Excellence! The CAM-X Award of Excellence is presented annually by the Canadian Call Management Association ( CAM-X) , the industry’s Trade Association for providers of call center services, including telephone answering and message delivery.

Telemarketing 52

Telemarketing Call Center Answering services Accountability 52

ChurnZero

JULY 27, 2021

ChurnZero is a finalist in the 2021 SaaS Awards Program in the category of Best SaaS Product for Customer Service/CRM. Now in its sixth year of celebrating software innovation, the Software-as-a-Service Awards program accepts entries worldwide, including the US, Canada, Australasia, EMEA and UK. About the SaaS Awards.

SaaS 98

SaaS CRM Enterprise Technology 98

Transparent BPO

OCTOBER 21, 2020

FOR IMMEDIATE RELEASE Award Recognizes Top BPO at Delivering Superior Customer Experiences Rockville, MD, October 16, 2020 — Transparent BPO, a leader in nearshore and offshore contact center solutions, was announced the winner of the coveted “Best Outsourcing Provider” at the 2020 ICMI Global Contact Center Awards.

outsourcing 133

outsourcing Contact Center contact center solutions Customer Experience 133

Concentrix

JULY 10, 2023

Prestigious Awards Program Recognizes Concentrix’ Excellence in Product & Service Innovation Location: Newark, CA The Golden Bridge Awards has recognized two of Concentrix’ innovative solutions as winners of their Product & Service Innovation category.

Healthcare 62

Healthcare Analytics Technology 62

CSM Magazine

FEBRUARY 1, 2024

Sabio Group’s Wellbeing Companion solution has been shortlisted for a leading award. The Companion has since been shortlisted in Tomorrow’s Health & Safety Awards Guide 2024, which recognises the most innovative health and safety products set to make a real difference for UK workplaces.

Consulting 52

Consulting Consulting Management Customer Service 52

Cisco - Contact Center

JANUARY 18, 2024

We are thrilled to announce that Cisco Secure Equipment Access was named “IoT Security Innovation of the Year” in the 2024 IoT Breakthrough Awards. As customers are modernizing their industrial net… Read more on Cisco Blogs

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