Average Handle Time Benchmark Customer effort industry standards 
JustCall
OCTOBER 6, 2023
Try to clock an FRT that’s less than three minutes , which is the industry benchmark. Response Times: It is the average time between each response. You can find it by totaling the response times with the number of responses. Six minutes and ten seconds is the industry benchmark for AHT.
JustCall
MARCH 9, 2023
According to a report by 8×8, employee satisfaction and customer experience are now considered the top KPIs to track by contact centers. There are over 30 contact center KPI benchmarks that your business can track to achieve higher performance. Let’s dive straight into the 30+ best contact center metrics industry standards.
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