Automotive, Big data, Chatbots and Self service

AI to the Rescue: First Aid for Busy Contact Centres in Local Government

CSM Magazine

AUGUST 5, 2020

and amazingly, it costs only 15p for web self-service. These statistics tell us that self-service really is the way to go, taking pressure off busy contact centres by deflecting the most common calls away from human agents. If local councils pool their AI resources, even greater savings and ROI can be achieved.

Government

Government Automotive Chatbots Self service

A 5-Step Checklist for Mastering Enterprise AI

CSM Magazine

JANUARY 12, 2021

Select the right data – AI tools such as bots, chatbots and digital assistants are only as good as the data used to train them. Next, focus on collecting representative data samples. Options include working with their chosen AI vendor in terms of enterprise offerings, self-service or as a managed service.

Enterprise

Enterprise Automotive Average Handle Time Transportation

Customer Contact Central

AI to the Rescue: First Aid for Busy Contact Centres in Local Government

A 5-Step Checklist for Mastering Enterprise AI

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