Remove At home agents Remove Customer Experience Remove Government Remove outsourcing
article thumbnail

3 Emerging Call Center Markets to Consider in 2021

Outsource Consultants

The global outsourcing market is expected to exceed $400B by 2027 , with annual growth as high as 10% annually. . A strong intercontinental georedundancy strategy, coupled with leveraging at-home agents, is more important than ever. What to Look for In Emerging Outsource Markets.

article thumbnail

The Outsourcing Shuffle: 4 Ways COVID-19 is Changing the Face of the BPO Industry

Outsource Consultants

The traditional call center powerhouses with weak work-at-home solutions are hurting. . High-density populations and lower cost conditions in countries like India and the Philippines (attractive outsourcing characteristics normally) have exposed the vulnerability of each nation’s infrastructure to contain the current health crisis. .

article thumbnail

How to Move to a Work-At-Home Model When a Rapid Response is Required

COPC

This means that most organisations have been left ill-equipped to manage the requirement for the rapid deployment of Work-At-Home solutions necessitated by the spread of COVID-19. What sort of an environment do Work-At-Home agents need? Will the internet cope with surges in traffic if more people work from home?