Outsource Consultants
OCTOBER 4, 2021
If customer service is a priority for your organization, this week is a perfect time to consider new ways you can improve customer service outsourcing. And don’t be fooled — businesses that outsource customer service are not dodging their responsibility to their customers, they’re embracing it.
CustomerServ
DECEMBER 16, 2022
If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Let’s break down a few general trends we expect to see based on our experience. Outsourcing costs have been steadily rising in the U.S., Social impact outsourcing. Here we go….
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CCNG
JULY 27, 2022
There is a great deal of debate about what metrics call centers should measure now, especially with COVID-19 and the accompanying shift to work-at-home agents, staffing shortages, and persistent supply chain issues straining customers’ patience. This hurried approach frequently left customers feeling dissatisfied.
Outsource Consultants
MAY 8, 2020
The traditional call center powerhouses with weak work-at-home solutions are hurting. . High-density populations and lower cost conditions in countries like India and the Philippines (attractive outsourcing characteristics normally) have exposed the vulnerability of each nation’s infrastructure to contain the current health crisis. .
Outsource Consultants
NOVEMBER 17, 2021
Businesses are nothing without their customers, and maintaining a direct channel for those customers to acquire information and request help will always be a priority. The topics of these inquiries may have shifted, but the demand for agents to handle them remained largely unchanged. Stay Thankful in 2022.
Outsource Consultants
AUGUST 3, 2020
In short, traveling customers will have even more *cough* baggage *cough* to handle than before. . Despite the travel industry grinding to a halt in the last few months, consumers are unwilling to accept subpar customer experiences. Luckily, at-home agents love the flexibility and convenience of working from home.
BlueOcean
AUGUST 9, 2021
TLDR: Looking for an outsourced partner who can help you get to the next level in your contact center? Simply request pricing for our outsourced customer care solution. As both frontline agents and customers went remote, the amount of available data exponentially increased. Contact Center Data Analytics.
Expert insights. Personalized for you.
128 
Let's personalize your content