DMG Consulting

DECEMBER 7, 2020

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store.

Consulting 62

Consulting Consulting Contact Center Marketing 62

CSM Magazine

JANUARY 27, 2021

Calabrio , the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. Calabrio’s scores led each of these categories. About Calabrio.

Consulting 59

Consulting Consulting At home agents Virtual Agent 59

DMG Consulting

JANUARY 10, 2022

The working world has changed, and so must contact centers; companies that want to be able to hire and retain great agents must listen and respond to their needs and create a more flexible and engaging work environment that enables them to deliver a consistently outstanding customer experience (CX).

Contact Center 77

Contact Center Self service Gamification Enterprise 77

DMG Consulting

SEPTEMBER 20, 2021

These include modifications to fundamental business activities—how products and services are distributed, and how and by whom customer service is delivered. Companies must continue to prioritize the customer experience (CX) as they reimagine customer journeys. Work-From-Home Is Essential for the Future.

Contact Center 48

Contact Center Real estate Self service Enterprise 48

DMG Consulting

AUGUST 3, 2020

It helps companies improve the customer experience (CX) while also improving employee engagement and reducing operating expenses. The pandemic demonstrated another practical application of IA, using it to oversee and manage at-home agents. Final Thoughts. IA is one of the lucky solutions.

Enterprise 78

Enterprise Contact Center At home agents Analytics 78