At home agents Call Center Gamification Service level 
DMG Consulting
JANUARY 10, 2022
The employee-employer relationship in contact centers is finally being re-evaluated and redefined, and not a moment too soon. Since the founding of call centers, agents have been paid some of the lowest wages in companies to do a job with little flexibility in working hours, breaks, and vacations.
Insite Managed Solutions
MAY 23, 2013
Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Related Posts.
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