LiveVox

JUNE 25, 2022

Artificial Intelligence (AI) is changing the way contact centers operate. From standardizing interactions with customers, to 24/7 availability, to analyzing conversations that provide valuable information to businesses, AI is the new necessity for improving customer service.

Customer Service 52

Customer Service Contact Center Personalization 52

NICE inContact

FEBRUARY 6, 2020

In this video, the next in our series on Transforming Customer Experiences, Chris Bauserman, VP of Product Marketing, discusses practical advice for leveraging artificial intelligence (AI) for customer service.

Customer Service 62

Customer Service Marketing Customer Experience Contact Center 62

CSM Magazine

DECEMBER 14, 2021

Artificial intelligence (AI), machine learning (ML), and natural language programming (NLP) are altering how businesses communicate with their consumers. As more and more businesses strive to compete and outcompete one another on customer service, the CX landscape will continue to change. Much More Proactive Service.

Customer Service 52

Customer Service Virtual Agent Chatbots Education 52

ShepHyken

APRIL 29, 2022

As I write this, I’m using web-based artificial intelligence (AI) transcription software called Otter to help me turn recorded audio interviews into a text transcription. Artificial intelligence is all around us, helping power many of the tools we use every day. . Great customer service is fabulous marketing.

Big data 409

Big data Marketing Personalization Customer Service 409

LiveVox

DECEMBER 2, 2020

Artificial Intelligence (AI) is changing the way contact centers operate. From standardizing interactions with customers, to 24/7 availability, to analyzing conversations that provide valuable information to businesses, AI is the new necessity for improving customer service.

Customer Service 52

Customer Service Contact Center Personalization 52

CCNG

DECEMBER 20, 2023

Artificial intelligence (AI) and Robotic Process Automation (RPA) remain two of the hottest topics in call centers. The promise of AI and RPA to solve service issues and reduce labor costs is gradually becoming a reality. The following is what we believe them to be: What Is Artificial Intelligence?

Call Center 195

Call Center Chatbots CCNG Technology 195

Eptica

OCTOBER 4, 2017

Date: Wednesday, October 4, 2017 National Customer Service Week: The opportunity of Artificial Intelligence. Author: Neil Titcomb We’re now part way through National Customer Service Week (NCSW), which provides the industry in the US and UK with the chance to take stock, celebrate success and share best practice.

Customer Service 68

Customer Service Contact Center Self service Best practices 68

ShepHyken

FEBRUARY 12, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How is artificial intelligence used to improve customer interactions in contact centers? What frustrations do customers face when dealing with customer service, and how can AI address them?

Brand ambassadors 376

Brand ambassadors Healthcare Contact Center Self service 376

Solvvy

DECEMBER 16, 2019

But what are they looking for in a good customer support experience, and what role can artificial intelligence play in increasing customer satisfaction? . Replacing human customer service agents with IVR technology: Bad idea. Machine learning in self-service support.

Interactive Voice Response 48

Interactive Voice Response Customer Service Chatbots Self service 48

ShepHyken

JULY 4, 2023

I was just at an industry conference focusing on AI (Artificial Intelligence). Instead, I focused on how to use the information to efficiently get the correct answer. So, how does this apply to customer service? Someone commented, “AI is going to make us stupid.” I didn’t have to spend time memorizing formulas. Humans can.

Customer Service 323

Customer Service Customer Support Technology Personalization 323

TechSee

AUGUST 10, 2023

TechSee’s visual automation platform uses computer artificial intelligence (AI) and augmented reality (AR) to enhance customer and contact center engagements. Organizations focusing on digital transformation are enabled to deliver visual customer engagements which result in better service outcomes and improved customer satisfaction.

Average Handle Time 206

Average Handle Time Interactive Voice Response First call resolution Cloud contact 206

CSM Magazine

JUNE 23, 2022

ASAPP the AI Cloud company has made a number of announcements recently for its AI services. Today the company announced availability of AutoTranscribe and claims it to be “the most accurate , real-time, speech-to-text transcription service” for call centres.

industry standards 96

industry standards Benchmark Coaching Analytics 96

Mindtouch

DECEMBER 6, 2018

The terms artificial intelligence (AI) and chatbot are becoming increasingly ubiquitous. This is due, in part, to the growing number online customer self-service experiences powered by one or both of these technologies. To help clear the air, here’s a closer look at chatbots and AI and their close ties to customer self-service.

Self service 48

Self service Chatbots Real estate B2B 48

Callminer

NOVEMBER 2, 2022

As artificial intelligence becomes more advanced and accessible, it is essential to employ both human service and automation in the contact center. Read on for steps to balance your CX approach.

Contact Center 265

Contact Center 265

Ameyo

AUGUST 7, 2018

Artificial Intelligence (AI) has given way to an emotional connection with humans and enables them as self-learners. This revolution from traditional customer service to AI-powered digital solutions has improved the buyer’s journey and customer experience (CX).

Customer Service 40

Customer Service Customer Experience Chatbots 40

ShepHyken

MAY 22, 2023

Top Takeaways: There has been significant progress in artificial intelligence (AI), like chatbots and ChatGPT capabilities. Generative AI and other forms of self-service provide a win-win solution for organizations and customers. Artificial Intelligence will not eliminate the need for customer support professionals.

Customer Service 156

Customer Service Self service Customer centricity Contact Center 156

ShepHyken

MARCH 27, 2023

Top Takeaways: Artificial Intelligence (AI) and Machine Learning (ML) bring significant innovations that can truly transform customer service and experience. Shep Hyken is a customer service and experience expert,  New York Times  bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.

Chatbots 162

Chatbots Self service Customer Support Technology 162

ShepHyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. Loyalty and self-service round out the four. My Comment: AI continues to be the most talked-about and written-about topic in customer service and CX. Here are my top five picks from last week. Connect with Shep on LinkedIn.

Customer Service 176

Customer Service Advertising B2C Big data 176

ShepHyken

NOVEMBER 27, 2023

This shift allows customers to ask broader questions and receive accurate responses, improving the effectiveness of search platforms and thereby improving customer service. While digital self-service solutions continue to evolve and enhance the customer experience, phone support remains essential for customers to interact with companies.

Customer Experience 243

Customer Experience Self service Chatbots Engineering 243

ShepHyken

JANUARY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. My Comment: We open this week’s Top Five roundup with four experts from Gartner who share their thoughts about the top three customer service and support trends for 2024. Here are my top five picks from last week.

Customer Service 150

Customer Service Advertising Chatbots Self service 150

ShepHyken

OCTOBER 9, 2023

Top Takeaways: Conversational AI technology, powered by artificial intelligence, has revolutionized customer support by providing efficient and personalized assistance to customers. This allows contact centers to handle more inquiries while maintaining service quality.

Customer Support 219

Customer Support Enterprise Technology Contact Center 219

ShepHyken

SEPTEMBER 16, 2022

She shares how companies can use Natural Language Processing in conjunction with human capabilities to enhance customer service. Categorization helps to efficiently organize feedback into categories like “Customer Service,” “Price,” “Ease of Use,” and “Features.” has limitations. . Then, categories may be divided into subcategories.

Feedback 169

Feedback Chatbots Education Consulting 169

Fonolo

JANUARY 17, 2023

If there’s one thing managers need to understand about digital transformation, it’s how artificial intelligence is changing CX in the contact center. Along with huge cost savings, AI will be a tremendous boon to customers longing for better self-service, and agents who need relief from repetitive taskwork. Friendly service.

Contact Center 154

Contact Center Interactive Voice Response Chatbots Average Handle Time 154

ShepHyken

SEPTEMBER 15, 2017

This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. Artificial intelligence (AI) and all of its many uses have seen massive amounts of growth throughout the last year. Better Ad Optimization.

Marketing 494

Marketing Advertising Big data Personalization 494

CSM Magazine

AUGUST 31, 2015

Using the latest automated, self-service interactive voice response (IVR) solutions, empowered with artificial intelligence, customer contact centers can improve satisfaction, while keeping costs in check. Artificial Intelligence, or AI, utilizes layers higher-level “thinking” atop traditional IVR.

Interactive Voice Response 63

Interactive Voice Response Customer Service Contact Center Healthcare 63

CSM Magazine

FEBRUARY 20, 2018

One of the most disruptive technologies of our time is Artificial Intelligence (AI) which makes it possible for machines to learn from experience, adjust to new inputs and perform human-like tasks. Data examined by AI can help businesses uncover patterns companies can use to create entirely new and monetizable services for customers.

Customer Service 40

Customer Service Outbound sales Contact Center Coaching 40

NobelBiz

APRIL 30, 2024

The customer service you provide will either make or break your brand. From improving response times to personalizing interactions, artificial intelligence is now setting new standards in customer service efficiency and effectiveness. In this day and age, the role of AI in enhancing customer service is crucial.

Call Center 103

Call Center Chatbots Virtual Agent Contact Center 103

ShepHyken

SEPTEMBER 23, 2019

Each week I read a number of customer service and customer experience articles from various resources. How To Tell If A Customer Service Agent Will Help You by Christopher Elliott. Forbes) When you’re on the line with someone like Valerie Zhou, there’s no question this customer service agent will help you.

Journey mapping 252

Journey mapping Customer Service B2B Analytics 252

Cyara

SEPTEMBER 21, 2023

Artificial intelligence (AI) has taken many industries by storm in recent years. This is especially true in healthcare, where the pandemic drove a surge in AI use that touched nearly every aspect of patient care and service delivery.

Healthcare 136

Healthcare Chatbots 136

ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. That’s always welcome, but an unexpected increase in business can cause customer service and CX issues if the company or brand is not prepared. Here are my top five picks from last week. Wait until you see what’s coming soon.

Customer Service 202

Customer Service B2C Customer retention B2B 202

ShepHyken

AUGUST 18, 2023

In today’s fast-paced business landscape, providing exceptional customer service is paramount to the success of any organization. As customer demands grow, companies are turning to Artificial Intelligence (AI) to enhance their customer support capabilities.

Customer Service 156

Customer Service Employee engagement Chatbots Morale 156

NobelBiz

APRIL 30, 2024

The customer service you provide will either make or break your brand. From improving response times to personalizing interactions, artificial intelligence is now setting new standards in customer service efficiency and effectiveness. In this day and age, the role of AI in enhancing customer service is crucial.

Call Center 94

Call Center Chatbots Virtual Agent Contact Center 94

Kunnect

OCTOBER 18, 2016

If you polled 100 people, 99 might say automated customer service is nothing but a pain. Combined with modern artificial intelligence (AI) technology, IVRs can work smarter. They’d rather speak to a human being. Limitations to AI. Some questions and issues are simply too complex, requiring the assistance of a human being.

Call Center 40

Call Center Interactive Voice Response Customer Service Chatbots 40