ShepHyken

NOVEMBER 13, 2020

This week we feature an article from Su Kaygun Sayran , a content writer for JotForm. He writes about what specifically makes feedback effective in helping you improve your customer service. Feedback, the one thing that businesses know that they need but dread to receive it at the same time. Net Promoter Score (NPS).

Feedback 312

Feedback Customer Experience Surveys Construction 312

ShepHyken

SEPTEMBER 5, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Ways Digital Evolution Has Changed Customers’ Ideas About Patience by Scott Clark. Here are my top five picks from last week.

Customer Service 168

Customer Service Journey mapping Surveys Customer Experience 168

ShepHyken

DECEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article has a few other ideas worth considering. But, what happens when the customers leave? Embrace them!

Customer Service 180

Customer Service Coaching Marketing Call Center 180

ShepHyken

MARCH 21, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 15 Stats About Post-Covid Customer Service by Blake Morgan. Testimonials and customer reviews are powerful.

Customer Service 168

Customer Service Customer retention Engineering Self service 168

TeamSupport

APRIL 23, 2024

Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. Understanding the Importance of Customer Support Customer satisfaction is a necessity for the longevity of a successful business. Providing good customer service fosters trust and loyalty among clients.

Customer Support 52

Customer Support Technology Analytics Feedback 52

Help Scout

AUGUST 22, 2023

Customer support is a specific type of customer service involving skills such as documentation, product feedback, and technical problem solving. Read the full article

Customer Support 84

Customer Support Customer Service Feedback 84

ShepHyken

JANUARY 17, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 7 Customer Service Skills Every Business Needs by Renee Johnson. The Tech Report) Much of the customer mindset will remain a mystery.

Customer Service 168

Customer Service Journey mapping outsourcing Customer Experience 168

CSM Magazine

MAY 16, 2024

Customer support team leaders are pivotal figures who bridge the gap between frontline support staff and the strategic goals of a company, ensuring customer satisfaction while driving efficiency and innovation. Communication Workshops Excellent communication skills are the bedrock of effective customer support.

Customer Support 52

Customer Support Coaching Construction CRM 52

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience.

Analytics 83

Analytics Feedback Metrics Surveys 83

ShepHyken

JUNE 10, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I’ve been paying attention to how good companies are getting feedback (in the form of customer surveys).

Customer Service 276

Customer Service Surveys Customer Experience Feedback 276

ShepHyken

SEPTEMBER 23, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How To Tell If A Customer Service Agent Will Help You by Christopher Elliott. My Comment: You want happy customers?

Journey mapping 248

Journey mapping Customer Service B2B Analytics 248

ShepHyken

JUNE 15, 2018

This week we feature an article by Ayush Chaudhary who writes about the social media customer support experience. Social customer service allows you to take the interactions with your customers to an even higher level. – Shep Hyken. Think of it as a telephonic IVRS analog for customer support.

Chatbots 189

Chatbots Customer Support Healthcare Scripts 189

ShepHyken

DECEMBER 19, 2023

If I asked 10 people who they thought could be planet Earth’s most customer-centric company, I bet a majority would have the same answer. I’ll share that company’s name at the end of this article. For now, you can guess. Cindy, from my office, had a customer service issue. And did you guess what company this article is about?

Customer centricity 214

Customer centricity Chatbots Self service Feedback 214

ShepHyken

JANUARY 15, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Ways to Boost Customer Satisfaction by G. My Comment: Even digital customer support can create a human experience.

Customer Service 120

Customer Service Benchmark Customer centricity Customer Experience 120

ShepHyken

JUNE 8, 2018

This week we feature an article by Daphne Kasriel-Alexander who tells us how to create mega-fans who can then become your biggest advocates. – Shep Hyken. Meet Mor and Yoni, two of the Lightricks support team all-stars. Forced to listen to fake-happy ‘customer care’ puppets reading from scripts? Need more examples?

Customer Support 188

Customer Support Brand ambassadors Scripts Customer Care 188

Nicereply

FEBRUARY 1, 2022

When you’re able to reassess how you’re working and clean things up, you can set your customer support team up for an even better year serving your customers moving forward. Customer support team can apply the annual tradition to their work too. Customer Satisfaction. Ask Your Customers for Feedback.

Customer Support 97

Customer Support Metrics Feedback Accountability 97

CSM Magazine

OCTOBER 27, 2023

In the dynamic world of online gaming, the provision of exemplary customer support is a cornerstone of success. Establishing a robust customer support system is crucial for building trust and loyalty among players. Therefore, offering round-the-clock customer support is paramount.

Customer Support 52

Customer Support Multi-channel support Feedback Personalization 52

Nicereply

DECEMBER 21, 2021

Maximize the value of using Nicereply day-to-day and learn how to manage customer feedback! If you work as a Customer Support Manager, working with feedback is a huge part of your to-do list. Let’s look at the best practices of how to manage customer feedback. Customer: You guys are awesome!

Best practices 98

Best practices Feedback Management Surveys 98

ShepHyken

FEBRUARY 11, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Anatomy of the VP Customer Experience Role by Lynn Hunsaker. Here are my top five picks from last week.

Chief Customer Officer 143

Chief Customer Officer Customer Service Feedback Customer Experience 143

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Why Should You Use Customer Feedback Tools? Why Should You Use Customer Feedback Tools?

Feedback 64

Feedback Analytics Surveys Customer Support 64

Global Response

MAY 22, 2023

And at the heart of such a model is customer feedback. Customer feedback allows your customers to provide feedback not only on the quality of your service or products, but also insight on their experiences, needs and preferences, and suggestions for business direction, new products, and more.

Feedback 62

Feedback outsourcing Customer centricity Surveys 62

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Customers who are upset will often spread their displeasure to others without ever telling you, while those who are satisfied may keep it to themselves. Click to download. Reach out via Email.

Feedback 103

Feedback Benchmark Surveys Analytics 103

CSM Magazine

MAY 29, 2023

One vital factor that significantly impacts the player experience is the effectiveness of customer support services. To provide a seamless and gratifying gaming journey, online casinos must implement strategies that increase player engagement with customer support.

Customer Support 52

Customer Support Multi-channel support Self service Feedback 52

ProProfs Blog

APRIL 5, 2019

Every brand in the market wishes to revamp its customer support strategies after a certain period of time. No wonder we come across so many articles online that speak of various strategies that organizations can implement to improve their customer service. I can certainly advise how we approached our customer support.

Customer Support 140

Customer Support Chatbots Customer centricity Feedback 140

ShepHyken

JULY 22, 2016

This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support. Customer support is just like this.

Journey mapping 180

Journey mapping Customer Support Feedback Surveys 180

JustCall

OCTOBER 17, 2023

Customer support is one of the most important aspects of delivering a good customer experience. Good customer support turns a casual buyer into a loyal customer and keeps them returning for more. Customer support is, in fact, the bridge between your business and its customers.

Customer Support 52

Customer Support CRM Feedback Enterprise 52

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Why Should You Use Customer Feedback Tools? Why Should You Use Customer Feedback Tools?

Feedback 52

Feedback Analytics Surveys Customer Support 52

OctopusTech

JUNE 17, 2022

When you think about working on a customer feedback strategy, there are tons of possibilities by which you can easily get overwhelmed. With a large number of customers and different methods to connect with their feedback, it’s hard to find where to start with. What do you mean by customer feedback?

Feedback 62

Feedback Surveys outsourcing Customer Support 62

GetFeedback

JANUARY 5, 2018

Customer surveys can sound the alarm when service issues threaten your business. These 3 tactics will help you dig deeper into customer support feedback.

Feedback 60

Feedback Customer Support Surveys 60

ShepHyken

NOVEMBER 15, 2023

This week, we feature an article by Melanie Mingas, editor-in-chief at CX Network. She shares the research that confirms customers are being ignored – and explains how to listen better. Melanie Mingas is the editor-in-chief of CX Network , a platform that supports CX leaders and practitioners.

Morale 143

Morale Feedback Upselling Surveys 143

ShepHyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being. Erkin Bek Koichumanov is the Product Marketing Manager at Intelogos.

Customer Service 156

Customer Service Employee engagement Chatbots Morale 156

CSM Magazine

AUGUST 11, 2023

Customer support teams are the backbone of many organizations. This is why in this article, we go over ways to elevate your support team using essay writing services. This is why it’s a good idea to use essay writing services to provide informative articles and blog posts that answer frequently asked questions.

Customer Support 52

Customer Support Advertising Sales Feedback 52

Playvox

SEPTEMBER 30, 2022

Customer support teams can get a bad rap — people in other departments may think your team is just a cost center within your business or that it’s not as crucial as other teams. Your team is one of the most important teams in your business because you have a direct line to customers, their concerns, and their insights.

Customer Support 67

Customer Support Contact Center Upselling Customer centricity 67

ProProfs Blog

FEBRUARY 7, 2020

Everyone says that customer support used to be easy. For an 18th century blacksmith, the questions and concerns from customers were pretty simple. At least it was obvious that customers would simply walk to the store whenever they needed support. . Customer support is not rocket science.

Customer Support 160

Customer Support Surveys Inbound sales Construction 160

CX Accelerator

NOVEMBER 7, 2023

Surely customer support could help me sort this out. Read each of these as a completion of this sentence: A company might not be customer-centric if they… Here’s what my friends came up with: , Luke Soon , focusing on the big picture says: 4) think short-term versus long-term. 11) have zero channels for customer feedback.

Customer centricity 316

Customer centricity Airlines Feedback Construction 316

Nicereply

NOVEMBER 7, 2023

Delivering negative feedback shouldn’t dismantle—it should empower. You’ve just gotten promoted to manager of your customer support team, and you’re thriving. Right up until you have to give them negative feedback. These are general tips for giving feedback in all situations.

Feedback 59

Feedback Construction Scripts Engineering 59

ShepHyken

AUGUST 7, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. Is The Customer Service “Department” Becoming Obsolete? The entire landscape of customer service and support is changing.

Customer Service 145

Customer Service Chatbots Customer Care B2B 145