Article Benchmark Customer retention Journey mapping 
NobelBiz
OCTOBER 24, 2023
Both the customer experience map and the journey map are essential tools for businesses aiming to understand and improve the interactions their customers have with their brand. While they often are used interchangeably, these maps serve distinct purposes, have unique elements, and offer varying insights.
Education Services Group
JUNE 12, 2023
The moment a prospect becomes a customer, Customer Success steps into the spotlight. Not everyone does it exactly like this, but we’ve seen many a customer journey map in all our years helping businesses build them. I’m also sharing guidelines for journey map touchpoints along the way.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Totango
FEBRUARY 10, 2021
When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers. Set success goals for each stage of your customer journey map. Segment your customer database for personalized communications.
aircall
MARCH 27, 2017
This article is part two of a series on customer journey mapping. The first article looked at the usefulness of the process for your business. This second one explains how to plot a successful customer journey map and how to use it to your business’ and your customers’ advantage.
Totango
JUNE 24, 2022
SaaS technology allows companies to design customer journey maps that standardize success outcomes to be automated for repeatable, scalable results. Success outcomes can be standardized for every customer journey phase, including freemium upgrades, onboarding , adoption , renewal , expansion , and brand advocacy.
Totango
AUGUST 23, 2022
By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.
Totango
MAY 6, 2021
What is customer retention ? We’ll discuss what customer retention means as a concept, as a strategy and as a metric. And we’ll offer an eight-step path to increasing customer retention by following best practices and leveraging the power of automation. What Is Customer Retention?
Expert insights. Personalized for you.
104 
Let's personalize your content