CSM Magazine

MARCH 14, 2024

Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office. Field engineers use the BigChange app on tablets and are automatically connected to the back-office system so they can access all relevant customer and site information.

Management 52

Management CRM Engineering Finance 52

CSM Magazine

APRIL 18, 2024

The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Management 52

Management Engineering CRM Finance 52

Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. The term refers to a function that several different types of software apps may serve. Tracking and improving customer satisfaction before subscription renewal deadlines. What Is Customer Retention Software?

Customer retention 98

Customer retention Upselling CRM SaaS 98

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. The best NPS software lets you: Automatically track customer satisfaction.

Upselling 101

Upselling Surveys Analytics Customer retention 101

AWS Machine Learning

APRIL 18, 2024

Solution overview The LMA sample solution captures speaker audio and metadata from your browser-based meeting app (as of this writing, Zoom and Chime are supported), or audio only from any other browser-based meeting app, softphone, or audio source. Inventory list of meetings – LMA keeps track of all your meetings in a searchable list.

APIs 106

APIs Accountability Analytics Entertainment 106

JivoChat

OCTOBER 10, 2022

There are hundreds of productivity apps, each designed to help you accomplish different purposes. Considering remote work will continue to grow through 2023, you want an app that offers more value to your distributed teams. Here are the best productivity apps on the market today to help you and your teams become more efficient at work.

Enterprise 75

Enterprise Management Personalization Contact Center 75

Zappix

APRIL 11, 2024

Enhanced Customer Engagement Digital engagement tools, such as mobile apps, web portals, and chatbots, have revolutionized how utility companies interact with their customers. These platforms empower consumers to access account information, track usage, and make payments conveniently from their preferred devices.

Self service 52

Self service Chatbots Accountability Analytics 52

JustCall

JANUARY 23, 2024

WhatsApp is an ideal channel in the present market, where you can register, track, and resolve customer complaints. A ticketing system, in general terms, refers to an IT support system that allows companies to manage, track, expedite, and resolve issues efficiently. What is a WhatsApp Ticketing System?

APIs 52

APIs Chatbots Multichannel Accountability 52

Totango

AUGUST 25, 2022

Use in-message apps to guide new customers through setting up their profiles during the onboarding process. SaaS user engagement metrics may track the quality, quantity or frequency of different types of customer interactions. Share new features and products in-app. How Is SaaS User Engagement Measured? Evolve your service.

SaaS 96

SaaS Upselling Metrics Journey mapping 96

CSM Magazine

MARCH 28, 2024

Online Ordering Apps Consumers like having choices today, including when placing a food order. With the help of online ordering apps, a restaurant can attract more guests. Employee Training Apps Employee turnover remains an issue in the restaurant. Payroll Software An HR system handles payroll.

Sales 52

Sales Accountability Management Customer Service 52

VirtualPBX

APRIL 14, 2022

This week we launched early access to our new business texting app , VirtualText. Today we are going to delve into VirtualText App Appointment Reminders. The VirtualText App came to life because we wanted to bring users ease, convenience, and increased engagement with business texting. First off, a recap. Forget about it.

Healthcare 98

Healthcare Management 98

VirtualPBX

APRIL 12, 2022

Introducing our powerful standalone feature, the VirtualText App. Chief Marketing Officer Rachel Anderson had this to say about the news: “We are so excited for this early release opening of the VirtualText App to our customers. ” What exactly do you mean by the VirtualText App? Glad you asked. Meet VirtualText.

APIs 98

APIs Time management Management Marketing 98

CSM Magazine

FEBRUARY 26, 2024

.” Trent’s looked at a couple of options before reaching out to BigChange having had previous experience of tracking software from BigChange’s founder Martin Port, liking that the system managed tracking and fleet management alongside job scheduling.

Engineering 52

Engineering CRM Accountability Management 52

CSM Magazine

OCTOBER 5, 2023

The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Engineering 59

Engineering CRM Finance Enterprise 59

Totango

APRIL 7, 2021

In 2009, Apple debuted its “There’s an app for that” commercials – and started a worldwide phenomenon. While back then, there were around 100,000 apps available for download, today, there are literally millions of apps on the market. So many, in fact, that there might actually be an app for everything. .

APIs 118

APIs Enterprise Analytics Technology 118

delighted

SEPTEMBER 29, 2022

This just in: the newest update to the Delighted iOS app allows users to add Widgets to their home screen or Today view. Download the free Delighted App Today. Without the Widgets feature, users must download and open the Delighted iOS app or log in to Delighted from a mobile browser to view Delighted data. New to Delighted?

Metrics 52

Metrics Surveys Customer Support Customer Experience 52

JustCall

DECEMBER 13, 2022

Fortunately, they can rely on technology that tracks consumers, channels, and changes. Some examples of effective sales tools are: Those that help with routine administrative tasks such as scheduling, tracking, and reporting. How Do Sales Apps Help? Offline Mode: Many sales apps have offline mode functionality.

Sales 52

Sales CRM Upselling Technology 52

CSM Magazine

MARCH 1, 2022

Branded tracking is now considered an essential rather than a ‘nice to have’ option. Although now expected as a standard, our recent research found that only 36 per cent of retailers offered branded tracking, leaving a huge opportunity for brands to transform their post-purchase experience and drive engagement. What to look forward to.

Customer Experience 97

Customer Experience Government Upselling Technology 97

Helpware

JANUARY 12, 2023

billion , and it's on track to hit $335 billion by 2025. Massive adoption is occurring in several sectors, including food delivery, transportation, retail and grocery delivery, on-demand video apps, and home services. The adoption of on-demand services has grown steadily in recent years.

Transportation 71

Transportation 71

CSM Magazine

NOVEMBER 22, 2023

After viewing an invoice summary on the engineers’ mobile device, a customer receives a payment app link. After reviewing and agreeing the payment, the payment app link is received via email, SMS or, most conveniently, by simply reading a QR code displayed on the engineer’s device.

Engineering 52

Engineering Finance Banking CRM 52

CSM Magazine

SEPTEMBER 6, 2023

BigChange has launched a new Customer Portal allowing BigChange users to give their customers an easy way to book and track jobs online. Customers can even track the engineer on route and their likely arrival time. customer relationship management (CRM), job scheduling, live tracking, financial management and business intelligence.

Finance 52

Finance Engineering CRM Enterprise 52

VirtualPBX

JANUARY 11, 2023

Track Marking DID Calls with Advanced Reports. Local, international, and toll-free numbers are used for customers, but promo DIDs are meant for call tracking. Our Zapier Integration allows you to connect your VirtualPBX account with other business apps like HubSpot and Slack.

Accountability 98

Accountability Marketing 98

aircall

APRIL 20, 2022

Today, we’re delighted to mark the next milestone in our mission: Aircall’s App Marketplace has officially surpassed 100 integrations. A tech stack is also about the collective power Aircall and its connected apps can offer. The Aircall App Marketplace is constantly expanding. The Future of the App Marketplace.

CRM 62

CRM Benchmark Sales Analytics 62

ChurnZero

APRIL 22, 2022

Be at your customer’s side with In-App Communications. In-App Communications give you that power: to be in the right place, at the right time, with the right message, and when your customer is in the right mindset. Use In-App Communications to offer positive reinforcement and additional support to new or stuck customers.

Accountability 98

Accountability Consulting Consulting Best practices 98

JivoChat

MARCH 14, 2023

SCM also includes activities such as tracking inventory levels, implementing transportation strategies, and performing quality assurance inspections. Companies must be able to use technology effectively to support this model, such as barcodes or RFID tags used for tracking products through their life cycle.

Management 75

Management Transportation Chatbots Sales 75

VirtualPBX

DECEMBER 9, 2022

With the holidays right around the corner, it’s the perfect time of year to evaluate how you’re tracking your holiday campaigns. Why is call tracking important? Promotional DID numbers are virtual phone numbers best used for call tracking. Call Tracking and Performance. Get Holiday Tips & Tricks.

Advertising 98

Advertising Sales Marketing Service level 98

The Northridge Group

SEPTEMBER 21, 2021

In the past twenty years, we’ve also seen an explosion in the number of digital channels through which customers can be engaged: from websites to mobile phone apps, from social media and e-commerce platforms to the Internet of Things and virtual assistants like Siri and Alexa. Yet the “digital first” evolution is only part of the story.

Chatbots 125

Chatbots Accountability Technology Personalization 125

CSM Magazine

SEPTEMBER 21, 2023

Angloco, the manufacturer of fire fighting and rescue vehicles and equipment, is using a cloud-based job management system and mobile app to support growth. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Management 59

Management Engineering CRM Finance 59

CSM Magazine

JANUARY 9, 2024

With fuel cards, businesses can track fuel usage, set spending limits, and generate custom reports to better manage and control their fleet’s fuel expenses. Fleetcor’s Virtual Fleet Card is another innovative offering that simplifies expensing and tracking while affording attractive discounts from Value Link feature merchants.

Transportation 52

Transportation Accountability Analytics Surveys 52

Totango

MAY 13, 2022

They can take several forms, including: In-app guides. When exploring customer engagement systems, here are a few key features to consider: Customer data coverage: does the platform support the communication channels you need covered (email, in-app communication, web, video, social media, etc.)? In-app Guides: Whatfix.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

SmartAction

FEBRUARY 13, 2024

Look for patterns in questions related to product availability, shipping times, order processing, cancellations, returns, or package tracking. For instance, a mobile app can provide push notifications for immediate updates, a detailed order history, and even a chat feature for additional inquiries.

Best practices 63

Best practices Virtual Agent Management Chatbots 63

aircall

DECEMBER 16, 2022

Justcall is a cloud-based phone system created to help businesses make, receive and track calls. The ability to track team and individual performances gives you insight into business trends and helps you determine how well your team is transforming conversations into sales, bookings, and buying decisions. Track your team’s performance.

Sales 62

Sales CRM Interactive Voice Response Coaching 62

aircall

APRIL 25, 2022

From the launch of our new Microsoft Teams integration to reaching 100+ integrations on the Aircall App Marketplace, we’re continuing to grow, connect, and demonstrate the power of conversation with our integrations. . Gorgias : Track customer interactions and save call details to streamline support operations and delight your customers. .

APIs 62

APIs CRM Technical Support Marketing 62

VirtualPBX

MAY 28, 2021

Find your productivity super powers by integrating your phone system to over 3k business apps. Simply select an app like Slack, Hubspot, Shopify, or Mailchimp; then choose a pre-built workflow template or create your own. Keep track of your business activity by sending call analytics to Google’s apps. Contact us today !

CRM 59

CRM Analytics Sales Accountability 59

ChurnZero

APRIL 18, 2024

Lean on digital tools , in-app communications, and resources to support you (This one sounds like a segue…) Getting started: Three high-touch + high-tech combinations to test “I’ve emphasized the importance of understanding digital CS as a multifaceted strategy rather than a one-size-fits-all solution. Ask this question a lot).

Journey mapping 52

Journey mapping SaaS Metrics Engineering 52

CSM Magazine

DECEMBER 15, 2022

BigChange has also enabled Chicago Glass to work towards becoming a paperless business, seeing a reduction of more than 90 percent with all paperwork out on-site now done via a mobile app. As soon as a job becomes live, it is assigned to a field resource, and they can view all relevant information about the job on the BigChange App.

Finance 52

Finance CRM Enterprise Management 52

CSM Magazine

MARCH 7, 2024

Real-time tracking and fleet management tools further improve the management of Jet Wash Shop’s field operations with complete visibility and alerts for automatic notification of poor driving behaviour or entry into low emission zones, for example.

Automotive 52

Automotive Engineering CRM Finance 52