Talkdesk

APRIL 25, 2017

With that in mind, Talkdesk is proud to announce AppConnect , the first enterprise app store. AppConnect is an easy way for Talkdesk customers to try and buy new solutions so they can easily build their contact center stack. Every application that is on AppConnect has three things in common: One-click install. Free trial.

Enterprise 50

Enterprise Call Center Contact Center Engineering 50

Talkdesk

JULY 11, 2017

A couple of months ago, when Talkdesk launched AppConnect , the goal was to allow companies to add new solutions to their call center in the easiest way possible. To make that possible, we made sure that all AppConnect apps had three common features: Free trials available for all Talkdesk customers to experiment with new tools.

Call Center 41

Call Center Contact Center Enterprise Analytics 41

Talkdesk

DECEMBER 11, 2017

Check it out for yourself on AppConnect and and get a 30-day free trial. On top of instant screen sharing and demos, you can use CrankWheel to screen share during scheduled phone calls, or impromptu during any ongoing phone call with less than 10 seconds of setup time before your prospect is viewing your screen or browser tab.

Sales 49

Sales 49

Talkdesk

MAY 3, 2017

Last week, Talkdesk launched AppConnect , the first enterprise app store. The mission of AppConnect is to allow Talkdesk customers to add more tools to their contact center stack without any hassle. Talkdesk AppConnect Launch Partners. Read more about these partners on the AppConnect homepage.

Contact Center 40

Contact Center Call Center Upselling SaaS 40

teleopti

OCTOBER 9, 2018

Talkdesk customers can now add Teleopti’s Workforce Management technology to their contact center through AppConnect, the first enterprise app store.

Enterprise 48

Enterprise Contact Center Technology Management 48

Talkdesk

JUNE 27, 2017

Talkdesk today announced that TalkIQ , a launch partner within AppConnect , has passed the 2,000 seat threshold for customers registered through Talkdesk. Nearly 100 of Talkdesk’s customers have already integrated TalkIQ into their call center stack since the recent launch on AppConnect.

Call Center 42

Call Center Contact center software Contact Center Enterprise 42

Fonolo

AUGUST 15, 2017

What makes AppConnect different is that you can actually click and install the “apps” and get started right away. Because participation in AppConnect requires conforming to all those constraints, many potential partners will be unable or unwilling to join. TalkDesk’s App Store is the “Real Deal”. The Challenge. Exciting times ahead!

B2B 52

B2B Call Center Benchmark Contact Center 52

Talkdesk

APRIL 25, 2017

San Francisco, CA — Talkdesk , the leader in cloud-based contact center solutions, today announced AppConnect, the first enterprise app store. AppConnect is the latest innovation in Talkdesk’s history of disruptive products. The vision for AppConnect was to prioritize the customer at every step. About Talkdesk.

Enterprise 40

Enterprise contact center solutions Contact center software B2C 40

Talkdesk

JUNE 29, 2017

When Talkdesk launched AppConnect , the mission was simple: empower Talkdesk customers to get more value out of their call center by giving them easy access to try new technology and build an optimal stack. Our team at Talkdesk is very excited about some of these AppConnect partners. There’s nothing to lose.

Sales 40

Sales Upselling CRM Accountability 40

Talkdesk

MARCH 12, 2021

AppConnect. Talkdesk AppConnect (a customer experience solution marketplace) provides one-click integrations to all key features like agent productivity tools, digital channel management, chatbots and automation tools. AppConnect has modernized how contact centers can explore and easily add new capabilities.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

Balto

MAY 25, 2022

Balto also recently announced the launch of its suite of conversation excellence solutions on Talkdesk® AppConnect , enabling businesses to seamlessly combine Real-Time Guidance, Real-Time Coaching, and Real-Time QA with their existing Talkdesk CX CloudTM solution. About Balto. Balto guides agents to say the right thing on every call.

Coaching 52

Coaching Contact Center Cloud contact Engineering 52

Talkdesk

JUNE 5, 2020

Equip your agents with the tools they need to succeed Talkdesk customers are familiar with the AppConnect™ marketplace where they can browse and instantly try customer experience solutions with a 30-days free trial.

Wireless 86

Wireless Government Contact Center Customer Support 86

Talkdesk

MAY 14, 2020

Talkdesk AppConnect was designed to make that process even easier by offering a curated ecosystem of out-of-the-box integrations and value-add services that Talkdesk customers can try risk-free.

Contact Center 118

Contact Center contact center solutions Call Center Technology 118

Talkdesk

OCTOBER 28, 2020

This showdown will feature nine AppConnect partners and Talkdesk, and will bring the choice and innovation that our marketplace brings to our customers to the forefront. In a continued effort to help our customers transcend with innovative technology, we’re excited to host the Talkdesk Digital Showdown: Innovations in CX on November 5.

Cloud contact 69

Cloud contact Contact Center Technology Customer Service 69

Talkdesk

NOVEMBER 30, 2020

We also invited nine of our AppConnect partners to the first Talkdesk Digital Showdown: Innovations in CX. This means Talkdesk customers can use conversational AI , giving them a better experience and freeing up human agents to focus on the more complex tasks. A live audience watched the demos, compared the apps and voted for the winner.

Banking 103

Banking Contact Center Accountability Technology 103

Talkdesk

JUNE 18, 2020

This is a guest blog from Amanda Verner, Marketing Manager at ProcedureFlow , a Talkdesk AppConnect partner. Additional Resources: Learn how Talkdesk keeps businesses moving forward , even in times of uncertainty Help your team to successfully work from home with AppConnect discount offers.

Management 63

Management Government Call flow Scripts 63

Talkdesk

MAY 12, 2020

Additionally, Talkdesk’s customization options based on a ‘clicks, not code’ approach, combined with add-on capabilities from AppConnect , enable Ion Solar to shine and meet ever-evolving business needs and provide an outstanding customer experience (CX).

Contact Center 79

Contact Center CRM Sales Customer Support 79

Balto

JUNE 30, 2022

Talkdesk has been a wonderful partner and Balto also recently announced the launch of its suite of conversation excellence solutions on Talkdesk® AppConnect , enabling businesses to seamlessly combine Real-Time Guidance, Real-Time Coaching, and Real-Time QA with their existing Talkdesk CX CloudTM solution.

Contact Center 52

Contact Center Customer centricity Coaching Sales 52

Talkdesk

MAY 11, 2020

Try the Observe.AI “click-to-install” integration on AppConnect — the industry-first marketplace for enterprise contact centers. If you’d like to learn more about how to coach agents remotely or how to mitigate unexpected call surges, check out our Remote Call Center Bundle , which is full of podcasts, webinars and playbooks.

Coaching 88

Coaching Contact Center Morale Analytics 88

Talkdesk

OCTOBER 2, 2017

When Talkdesk launched AppConnect earlier this year, the goal was simple: give customers a an easy opportunity to try new solutions in their contact center. Just use AppConnect to install TalkIQ by October 27 and customize your account for your unique business goals to receive a 45-day Premium feature trial. user (annually).

Contact Center 40

Contact Center Coaching Accountability Analytics 40

Talkdesk

JULY 26, 2017

Talkdesk is excited to launch the first ever App Dash — a series of webinars in which AppConnect partners showcase their applications. By attending, not only will you learn about how to take advantage of five great app integrations, you can also help your favorite app win their first AppConnect award!

Contact Center 40

Contact Center Healthcare Analytics Call Center 40

Talkdesk

OCTOBER 19, 2017

That’s why we opened up our product to allow other developers to build with us on AppConnect. By opening up AppConnect as a platform for new solutions, Talkdesk can ensure that our customers always have access to the best tools, no matter who is building them.

Contact Center 40

Contact Center Contact center software Customer Experience Technology 40

Talkdesk

FEBRUARY 5, 2020

The CX Innovators Awards are separated into four different categories: CX Innovator – Celebrating companies who uniquely leveraged Talkdesk technology, either standalone or in combination with Talkdesk AppConnect partners and/or other technology, in innovative ways to solve CX/Contact Center challenges and deliver best-in-class customer experience.

Contact Center 56

Contact Center Cloud contact Customer centricity Best practices 56

Talkdesk

OCTOBER 17, 2017

AppConnect. The decision to build AppConnect was one we made for a few big reasons. The goal was to give developers the tools to create intelligent AppConnect solutions as simply as possible so they could instantly add value for our customers. First, it was the best way to expand what our platform’s capabilities.

Contact Center 40

Contact Center Contact center software Engineering Management 40

CSM Magazine

DECEMBER 20, 2021

As a Talkdesk AppConnect partner , PCI Pal offers secure payment solutions for Talkdesk to resell to thousands of customers worldwide, enhancing the Talkdesk suite of integrations, which includes more than 80 industry-leading applications that enable businesses to rapidly expand their contact center capabilities.

Contact Center 52

Contact Center Government contact center solutions SaaS 52

Talkdesk

AUGUST 15, 2017

In addition to the 25 contact center integrations with your favorite existing tools, Talkdesk’s AppConnect solutions are also a great way to try new contact center tools. AppConnect solutions add business intelligence, workforce management, quality assurance and more to your contact center.

Contact Center 40

Contact Center Abandon Call Call Logging Call Center 40

Talkdesk

NOVEMBER 14, 2017

One of Talkdesk’s biggest strengths, as identified by Gartner, is AppConnect , which offers customers an array of contact center tools to add to their technology stack.

contact center solutions 40

contact center solutions Contact Center Multichannel Analytics 40

Talkdesk

OCTOBER 26, 2017

The release of AppConnect is the next chapter in Talkdesk’s growth and moves that simple functionality to developers looking to create their own contact center apps. AppConnect offers a whole suite of new productivity tools that increase efficiency and minimize effort for the agents and the customers who call in.

Contact center software 40

Contact center software Contact Center Interactive Voice Response Analytics 40

Talkdesk

AUGUST 11, 2017

Talkdesk offers 25 out-of-the-box integrations and is adding to that partner toolbox at an incredible rate thanks to AppConnect. The new AppConnect partners allow customers to try adding new solutions to their contact center to create more intelligent communication processes without the stress or worry over integration.

Call Center 40

Call Center Contact center software call center software Contact Center 40

Talkdesk

MARCH 14, 2018

Through AppConnect , the first enterprise app store, Talkdesk offers easy integrations with workforce management tools like Teleopti , designed to automate forecasting and scheduling with cutting-edge features to empower and engage employees.

Contact Center 40

Contact Center At home agents Coaching Contact center software 40

Talkdesk

MAY 5, 2017

AppConnect , the first enterprise app store and the easiest way to add new technology to your contact center. The recent launch of Talkdesk Academy , a free resources for agents, supervisors and admins. Talkdesk’s dedication to engineering and maintaining a high level of employee headcount devoted to research and development.

call center software 43

call center software Engineering Enterprise Contact Center 43

Talkdesk

AUGUST 30, 2017

Beyond those integrations, Talkdesk has recently added AppConnect , the first enterprise app store, which offers apps that bring business intelligence, workforce management, voice analytics and more to your contact center.

Contact center software 40

Contact center software Contact Center APIs Accountability 40

Talkdesk

JUNE 12, 2017

Here’s a preview of some of the sessions that are available: Talkdesk Opening Keynote : CEO Tiago Paiva discusses Talkdesk’s explosive growth and unveils Talkdesk AppConnect, the first enterprise app store.

Customer centricity 40

Customer centricity Enterprise Feedback Customer Experience 40

Talkdesk

DECEMBER 12, 2017

In the future, Callbar Electron will be incorporated into our broader platform vision, enabling customers to integrate AppConnect apps directly into the Callbar. Moving forward, new feature releases will be prioritized to Callbar Electron; examples of these features include voicemail drop, custom voicemail greetings and redial.

CRM 40

CRM Call Center 40

Talkdesk

JULY 27, 2017

Beyond becoming an AppConnect Partner or becoming an official Channel Partner, there is a third opportunity to partner with us … You can now become a Services Partner. Talkdesk is excited to announce that we are expanding our partnership opportunities. What is a Services Partnership?

Consulting 42

Consulting Consulting call center solutions SaaS 42

Talkdesk

FEBRUARY 13, 2018

This post was written by Jói Sigurdsson, Founder and CEO of CrankWheel, a screen sharing solution available on AppConnect. CrankWheel is a screen sharing solution that is available on AppConnect , meant to be used as a complement to a phone call, or to respond instantly to a customer filling in a lead capture form on your website.

Complaint resolution 40

Complaint resolution Contact Center Upselling Chatbots 40

Talkdesk

JULY 27, 2017

Beyond becoming an AppConnect Partner or becoming an official Channel Partner, there is a third opportunity to partner with us … You can now become a Services Partner. Talkdesk is excited to announce that we are expanding our partnership opportunities. What is a Services Partnership?

Consulting 40

Consulting Consulting call center solutions SaaS 40