Inbenta

OCTOBER 4, 2022

Whenever the inquiry is too complex or an answer cannot be found within the knowledge base, the conversation is escalated to Zendesk Agent Workspace through the Zendesk Zopim API. This enables your users to keep the context of the conversation, without having to repeat themselves as shown in the following video demo.

Chatbots 64

Chatbots CRM APIs Personalization 64

JivoChat

AUGUST 7, 2023

From a sole email marketing platform, this software-as-a-service (SaaS) business now offers a complete customer relationship management (CRM) suite. Organize the calendar by creating different types of meetings, like team meetings, client meetings, and demos. And, you may share the booking link wherever you want.

APIs 75

APIs Sales Analytics CRM 75

Kunnect

MAY 5, 2015

On the heels of our Salesforce.com CRM integration, Kunnect is pleased to announce that our seamless, cloud-based call center software can now be integrated with Zoho.com CRM and apps. They offer sales and marketing tools such as customer relationship management (CRM), social media monitoring and insights, campaign management and more.

CRM 48

CRM call center software APIs Call Center 48

VirtualPBX

AUGUST 5, 2021

You will have the power to fully automate SMS marketing , send an SMS from your CRM , and utilize our API to make a custom Business SMS integration. If you would like to learn more about Business SMS, our experts are happy to offer a free demo of all that VirtualPBX has to offer your business.

APIs 98

APIs CRM Sales Feedback 98

Aspect

OCTOBER 3, 2018

A Rich Set of APIs for External Integration with CRM Systems and Enterprise Data Sources. A SaaS (Software as a Service), open architecture with robust APIs ensures organizations can unite systems and operations across the enterprise that impact the customer experience.

APIs 107

APIs Self service SaaS Enterprise 107

Hodusoft

MARCH 6, 2024

A seamless integration with business tools like CRM can help e-commerce BPOs deliver personalized and context-aware support. Contact center software facilitates intelligent routing that helps in directing calls to the most qualified agents using techniques like IVR routing and API routing. Connect with HoduSoft Expert Now!

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

3CLogic

FEBRUARY 28, 2024

As explained by Gartner “By 2026, more than 80% of enterprises will have used generative artificial intelligence (GenAI) application programming interfaces (APIs) or models, and/or deployed GenAI-enabled applications in production environments, up from less than 5% in 2023”. What's the ROI increase from GenAI summarization?

Contact Center 59

Contact Center Average Handle Time APIs Customer centricity 59

JustCall

JANUARY 29, 2024

is probably one of our most frequently asked questions on demo calls — and it’s a fair one to ask, given how similar JustCall and Kixie can appear at the outset, and how big an investment a sales dialer can be. How do you stack up to Kixie?” The good folks at Kixie have built what we think is a seriously competitive offering.

Sales 52

Sales APIs Analytics Abandon rate 52

Xaqt

JULY 20, 2020

Built on the Twilio's Programmable Voice and Messaging APIs, Twilio Flex provides full control over most aspects of your contact center. Get a Demo. Twilio Flex is a robust and flexible cloud-based call center platform. However, Twilio Flex lacks critical reporting and dashboard functionality that most contact centers require.

APIs 52

APIs Contact Center Call Center Government 52

JustCall

DECEMBER 23, 2022

into a CRM without any manual intervention. per user per month Premium – Message, video, and phone features and an open API at $33.74 per user per month Ultimate – Message, video, and phone features and an open API at $44.99 Call recording – Record and monitor agent calls to improve quality and performance.

voip 52

voip APIs CRM Enterprise 52

SmartAction

MARCH 1, 2022

Examples of horizontal SaaS include HubSpot, a popular suite of software products for customer service, sales, and inbound marketing; Salesforce, which provides CRM and applications for app development, marketing automation, and customer service. Integrating CRMs, ERPs, contact centers, and other business applications is simple through APIs.

Management 74

Management SaaS Virtual Agent Automotive 74

aircall

APRIL 16, 2021

For example, sales and support teams have been using CRM systems for quite some time. The combination of a CRM system, cloud-based phone system, and sales or support integrations brings all the right digital tools to a central, accessible location and syncs them together seamlessly. 4) Investing too much time on product demos.

SaaS 62

SaaS Sales Coaching APIs 62

Creative Virtual

JANUARY 28, 2021

API request fees) or flat monthly subscription costs for low-end systems, but who is giving the educated bot buyer a clear, top to bottom view of what it costs to build a system that will really work? A standard production system should include integration with a live chat platform as well as your CRM. Ready to learn more?

Chatbots 98

Chatbots Consulting Consulting Virtual Agent 98

Upstream Works

OCTOBER 23, 2019

Upstream Works takes an integration approach to Customer Experience Management, leveraging our open APIs to connect and exchange information with best-of-breed providers, backend databases, legacy systems, and vertical specific applications – connecting anything and everything that makes up the whole of the customer experience.

Customer Experience 60

Customer Experience Management Journey mapping APIs 60

Hodusoft

MAY 10, 2024

Improved Productivity Virtual call center software includes features like automatic call distribution, call routing, and integration with customer relationship management (CRM) systems. Integration Capabilities Evaluate whether the software can seamlessly integrate with your existing CRM, helpdesk, or other business tools.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

JustCall

FEBRUARY 20, 2024

JustCall is easier to integrate: JustCall boasts 100+ integrations for CRMs , webhooks, or APIs, offering seamless compatibility with various business tools. Note: Orum requires potential customers to request a demo and speak with a sales representative to receive a custom quote based on their specific needs and features required.

Sales 52

Sales APIs Scripts Analytics 52

JustCall

APRIL 12, 2023

Integrations With Specific Business Systems and Applications Businesses need easy integration of their CRM and Helpdesk systems with the calling software. JustCall provides local numbers across nearly 60 countries and is popularly used by businesses with a plethora of international clients.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

aircall

SEPTEMBER 12, 2022

100+ Integrations and API access. Access to API developer support. Aircall tip: Connect Aircall to CRM tools like Salesforce or HubSpot to surface contact details and previous call notes and power more personalized customer interactions. Check out our developer portal for more info on our open API. & Canada*.

voip 62

voip APIs Interactive Voice Response Analytics 62

JustCall

MARCH 15, 2023

Thanks to SMS gateways and APIs, you can schedule and automatically send pre-written messages to thousands of customers today. Once you integrate an SMS API into your existing CRM, the API protocol enables sending automated bulk SMSes for various purposes, including order confirmation, tracking, and promotion.

Marketing 122

Marketing Telemarketing APIs Best practices 122

Hodusoft

NOVEMBER 9, 2022

CRM integration: CRM serves as a valuable source of information, providing insights into customers’ behavior, trends, preferences, etc. Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement.

voip 52

voip CRM Analytics Telecommunications 52

Upstream Works

JANUARY 22, 2019

These applications are often best-of-breed and highly valued by the contact center, including CRM, WFM, QM, and proprietary systems. Join our webinar and demo: Accelerate CX Innovation with Smart Integrations across the Enterprise. The post Seamless Customer Experience Requires Smart Integrations appeared first on Upstream Works.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

Aspect

NOVEMBER 30, 2018

Vielzahl von APIs für die externe Integration mit CRM Systemen und Unternehmensdatenquellen. Eine offene SaaS-Architektur mit robusten APIs stellt sicher, dass Unternehmen die Systeme und Betriebsabläufe, die sich auf das Kundenerlebnis auswirken, zusammenführen können. Zur Anmeldung.

APIs 51

APIs Self service SaaS Interactive Voice Response 51

JustCall

FEBRUARY 13, 2023

Automatic saving of customer details – Calls, texts, voicemails, etc, are automatically stored on the connected CRM without the need for any manual intervention. Built-in CRM – The platform comes with an in-built CRM to support sales and support operations. 5 Capterra– 4.1/5 5 TrustRadius– 7.7/10 10 Trustpilot– 3.3/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

JustCall

JANUARY 19, 2023

Nextiva Nextiva offers phone calling, unlimited internet fax, and various features such as Nextiva customer relationship manager (CRM), which can be purchased as an add-on per user. Nextiva CRM: You can easily keep customer data in front of your agents with Nextiva’s built-in CRM. 5 Capterra– 4.1/5 5 TrustRadius– 7.7/10

voip 52

voip CRM Interactive Voice Response Enterprise 52

Xaqt

FEBRUARY 4, 2020

How to Reduce Your Customer Support Costs by 85% and Take Your Customer Experience to the Next Level with a Conversational IVR That Integrates With Any CRM or Ticketing System. Schedule a Demo or Discovery Call. Then its just a matter of of providing us your Zendesk API key and you're up and running.

Interactive Voice Response 52

Interactive Voice Response APIs Technical Support Self service 52

Serenova

JUNE 24, 2020

When other applications like customer relationship management (CRM) tools are integrated with customer service systems, an intelligent call router can use customer details to send a customer to the best agent or department right away. You can also build your own custom integrations using our APIs. Intelligent Routing.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Playvox

NOVEMBER 15, 2022

Out-of-the-box WFM integrations with telephony, CRM, HR, payroll, and calendar systems – along with the ability to leverage open APIs – let customer support centers pull data quickly and accurately. Request a demo of Playvox Workforce Management today. . Want to see how much you can save?

Management 86

Management Schedule adherence Coaching Contact Center 86

JustCall

APRIL 5, 2023

are automatically stored on the connected CRM, without the need for any manual intervention. 8×8 provides solutions for VoIP calls, video conferencing, APIs for SMS and chat, and so on, and also integrates with third-party solutions like Microsoft Teams, Salesforce, Google Workspace, and Freshdesk. 5 stars.

voip 52

voip Interactive Voice Response APIs Contact Center 52

Aria Solutions

JUNE 8, 2020

Demo early, demo often. This is not to say we haven’t gone through system testing, sprint demos and UAT with customers, deployed to production, and still had to come back and make adjustments during the support period. Account for the existing security and access, and the possible need to change them.

Engineering 62

Engineering APIs Consulting Consulting 62

Aria Solutions

JUNE 8, 2020

Demo early, demo often. This is not to say we haven’t gone through system testing, sprint demos and UAT with customers, deployed to production, and still had to come back and make adjustments during the support period. Account for the existing security and access, and the possible need to change them.

Engineering 62

Engineering APIs Consulting Consulting 62

Hodusoft

AUGUST 30, 2022

The vendors of CCaaS build different products on APIs (Application Programming Interfaces) that work across several operating systems and Internet browsers. CPaaS vendors provide users with different APIs and code snippets to add to the environments of the cloud-based platforms. Get a Free Demo.

APIs 52

APIs Interactive Voice Response Contact Center voip 52

JustCall

APRIL 12, 2023

Compatibility with different platforms Check if the Gong alternative integrates with your sales tools, such as CRM, email, and video conferencing software. Look for an alternative that offers APIs to integrate it with other tools you use. are automatically stored on the connected CRM without manual intervention.

Sales 52

Sales Coaching CRM Contact center software 52

Serenova

JUNE 24, 2020

When other applications like customer relationship management (CRM) tools are integrated with customer service systems, an intelligent call router can use customer details to send a customer to the best agent or department right away. You can also build your own custom integrations using our APIs. Intelligent Routing.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

aircall

FEBRUARY 26, 2018

Aircall integrates with dozens of the most popular CRM suites, helpdesk platforms, plus Zapier (for everything else). Using Aircall’s open API, users can create customizable integrations. Direct display of all CRM integrations. We are very serious about integrations. 2018 updates include: Cold and warm call transfers.

call center software 59

call center software Call Center First call resolution Technical Support 59

JivoChat

AUGUST 22, 2021

Demo and reviews. Don’t just watch sales demos and webinars – take the time to test your business scenarios. Plus, you can sync all communications seamlessly to your CRM. Built-in CRM: Add statuses and reminders to every conversation, and then follow up and convert your leads into actual sales. Pricing | CTA.

Chatbots 52

Chatbots APIs CRM Analytics 52

Babelforce

OCTOBER 20, 2023

Wahrscheinlich kennen Sie diese Callcenter-Akronyme: ACD, IVR, CRM, BI, YMCA, usw. Wenn Sie unser Demo-Video bereits gesehen haben, haben Sie ein klassisches Beispiel gesehen. Es ist durchaus möglich praktisch jede beliebige Sammlung von Systemen (mit APIs) zu verknüpfen. Ich kann das wirklich nicht oft genug betonen.

Self service 52

Self service Interactive Voice Response Contact Center Chatbots 52

Babelforce

OCTOBER 20, 2023

Wahrscheinlich kennen Sie diese Callcenter-Akronyme: ACD, IVR, CRM, BI, YMCA, usw. Wenn Sie unser Demo-Video bereits gesehen haben, haben Sie ein klassisches Beispiel gesehen. Es ist durchaus möglich praktisch jede beliebige Sammlung von Systemen (mit APIs) zu verknüpfen. Ich kann das wirklich nicht oft genug betonen.

Self service 52

Self service Interactive Voice Response Contact Center Chatbots 52