More Calls to Deflect? Ditch Basic IVR – Try a VoiceBot
Babelforce
MARCH 31, 2020
I think we’re all more aware of the vulnerabilities contact centers have when demand suddenly spikes. Let’s talk about why it’s time to upgrade your IVR to a VoiceBot. Why do we like IVR VoiceBots? Why do we like IVR VoiceBots? 3 reasons people dislike IVR (that you’ll solve with a VoiceBot).
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