aircall

AUGUST 13, 2021

VoIP is the easiest and most advanced way to enhance internal and external business communications. And with Aircall as your dedicated VoIP provider, you can do so much more with your business phone system. What Is VoIP? The term VoIP is an acronym for Voice over Internet Protocol.

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voip Interactive Voice Response APIs Call Center 62

aircall

SEPTEMBER 12, 2022

Perfect for scaling teams, a cloud-based VoIP solution can help your team stay connected, increase productivity, and cut costs. . 100+ Integrations and API access. Essential telephony features including IVR, call recording, and click-to-dial. Access to API developer support. How Aircall works and what to expect .

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voip APIs Interactive Voice Response Analytics 62

Hodusoft

NOVEMBER 29, 2022

This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. In the last few years, this relatively new entrant is creating massive waves in the contact center and VoIP space. RingCentral. HoduCC – Contact Center Software.

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Contact center software Contact Center Interactive Voice Response contact center solutions 40

JustCall

DECEMBER 23, 2022

In this blog, we will look at some of the most relevant alternatives to 8×8. JustCall is a VoIP business phone system and contact center software with an in-built conversation intelligence platform. IVR with visual flow designer – Create and modify IVR system using the visual flow designer. per user per month.

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voip APIs CRM Enterprise 52

Babelforce

FEBRUARY 17, 2022

In this post, we’re not going to spend too much on things like IVR and call recording. Instead, these tools use APIs to connect different software and technologies. We have a longer list of contact center automations in this blog post. You could probably write down ten minor improvements you’d like to make to your IVR.

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call center software Call Center APIs Interactive Voice Response 52

JustCall

APRIL 5, 2023

This blog dives deep to pull out insights that help you choose. Multi-level IVR present for Premium plans and above Multi-level auto attendants are available for all plans. Multi-level IVR present for Premium plans and above Multi-level auto attendants are available for all plans. 5 Get VoIP 4.5/5 5 Capterra 4.1/5

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Interactive Voice Response Contact Center APIs Analytics 52

JustCall

APRIL 24, 2023

Introduction CallHippo is one of the most popular VoIP software providers in the market. With that said, there are several other VoIP software applications available today that offer a greater number of features and let you do more as well. However, there are other CallHippo alternatives you can also consider based on your needs.

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voip CRM Enterprise Call Center 52

JustCall

JANUARY 31, 2023

Powered by AI, Dialpad doubles up as a unified communications platform that offers text messaging, VoIP calling, and video conferencing tools. In this blog, we will look at the top-8 alternatives of Dialpad–from understanding the pros and cons of each tool to the top features, we’ll cover everything. 323/SIP room systems.

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voip Enterprise Interactive Voice Response CRM 52

aircall

MAY 3, 2021

An open CTI is a JavaScript API that allows developers to integrate third-party CTI systems. We’ve listed some of them here for you: CTI integrations provide sales and support teams with all available customer information, including the customer history to inform customer conversations based on all previous interactions.

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voip Interactive Voice Response CRM Call Center 62

JustCall

APRIL 4, 2023

In this blog, we will cover everything you need to know about CRM systems–from what they are to which are the most popular CRM platforms available today. VoIP Integration with CRM: VoIP CRM integration connects the cloud phone system to CRM software, centralizing all customer interactions and streamlining post-call actions.

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CRM voip APIs Sales 52

aircall

APRIL 19, 2021

A voice ecosystem starts with VoIP (voice over internet protocol) technology and an open API (application programming interface). Simply put, a VoIP phone system enables voice calling over the internet instead of using traditional analog phone lines. Personalize interactions with prospects and customers.

CRM 62

CRM voip APIs Call Logging 62

Hodusoft

AUGUST 9, 2023

In this blog post we have discussed the benefits of multi-tenant contact center software for both BPOs and their clients and how it enhances customer service operations. Multi-tenant contact center software runs on VoIP-based telephony systems, which reduce local and international calls by at least 50 percent.

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Contact center software Contact Center Customer Service Agent burnout 52

aircall

MAY 11, 2018

I can see if a call was missed because there was no one to answer the phone, if the call was abandoned during the IVR tree , or if it was abandoned in the first 10 seconds. For our own internal purposes though, I usually create visualizations through Periscope using our API and webhooks. VoIP can be a tricky business.

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Technical Support Analytics APIs Engineering 88

OctopusTech

SEPTEMBER 29, 2022

Some of the popular knowledge base content includes video tutorials, FAQ pages, blogs, and articles. For example – Providing articles, blogs, FAQs, and community forums can increase response time and user experience. It is generally of two types: Internal knowledge base. Impart self-service to clients.

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Customer Service CRM Self service Analytics 62

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Look for an alternative that offers APIs to integrate it with other tools you use. JustCall Overview JustCall is a VoIP business phone system and contact center software ideal for small and mid-sized enterprises.

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Sales Coaching CRM Contact center software 52

JustCall

JANUARY 19, 2023

Are you looking for the best VoIP alternative? This in-depth blog will take you through the top 8 VoIP options and alternatives that will help you find your next business phone provider. On a simple search, you’ll find hundreds of VoIP alternatives claiming to be number one in the market, providing top-notch services.

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voip CRM Interactive Voice Response Enterprise 52

JustCall

APRIL 20, 2023

However, owing to the following, its users have started looking for better alternatives: Technical glitches Bugs Constant installation and reinstallation This is why, in this blog, we will explore the top 8 CloudCall competitors for 2023, and talk about how to choose a VoIP provider in detail to help you make an informed decision for your business.

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