SmartAction

MARCH 18, 2019

These omnichannel solutions are known as AI-powered virtual agents. What is an AI-powered virtual agent? At the most basic level, an AI-powered virtual agent can do many things that a live agent can do. By doing so, companies upskill their live agents to do only what a human should do.

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Virtual Agent Interactive Voice Response APIs Contact Center 68

Expivia

FEBRUARY 15, 2024

Key Features: Advanced data analysis for real-time insights Predictive modeling to anticipate customer needs Customizable dashboards for a holistic view of service performance Autopilot: The Next-Gen Virtual Agent Autopilot introduces a level of automation and learning capability that redefines the role of virtual agents in customer service.

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AWS Machine Learning

FEBRUARY 6, 2023

This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

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Cloud contact Self service Contact Center Virtual Agent 71

SmartAction

OCTOBER 26, 2023

This global crisis thrust the healthcare industry into uncharted territory, exposing vulnerabilities in patient access and communication systems. The Versatility of Virtual Health Agents in Healthcare Virtual health agents, integrated into electronic health record (EHR) systems like Epic or Cerner, can handle a wide range of healthcare tasks.

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SmartAction

NOVEMBER 1, 2023

Conversational AI can be used in any industry for various use cases, including billing and payments, collection, authentication, claims, order management, scheduling, and reservations. It linked via API to internal data sources and current customer input to find a successful solution. So it’s wise to consider those in advance.

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SmartAction

DECEMBER 3, 2020

By integrating to an EHR (electronic health record) system such as Epic or Cerner, virtual health agents can handle a variety of healthcare tasks. EHR platforms have recently exposed APIs for AI to capture new patients that aren’t already in the system. Missed appointments cost the US healthcare system a whopping $150B a year.

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AWS Machine Learning

AUGUST 30, 2023

To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. We expect to add more sample plugins over time.

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