Select VoiceCom Blog

APRIL 17, 2023

Always remember to have every change documented and cite every reason. Establishing key performance indicators (KPIs) and monitoring these metrics help you measure progress and flag any factors that might be an issue in the long run. Having records can help with troubleshooting in the future.

Management 52

Management Business Process Outsourcing Best practices outsourcing 52

AWS Machine Learning

APRIL 18, 2024

It uses Amazon Transcribe for speech to text, Knowledge Bases for Amazon Bedrock for contextual queries against your company’s documents and knowledge sources, and Amazon Bedrock models for customizable transcription insights and summaries. Choose the Monitor tab to see function metrics. The stacks take about 35–40 minutes to deploy.

APIs 116

APIs Accountability Analytics Entertainment 116

AWS Machine Learning

FEBRUARY 16, 2023

New supported data formats Previously, Amazon Kendra supported documents that included structured text in the form of frequently asked questions and answers, as well as unstructured text in the form of HTML files, Microsoft PowerPoint presentations, Microsoft Word documents, plain text documents, and PDFs. As a data source.

Enterprise 75

Enterprise APIs Engineering Best practices 75

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 129

Best practices Government Engineering Accountability 129

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries. Initialize DocumentStore and index documents.

Enterprise 74

Enterprise Scripts Best practices Analytics 74

AWS Machine Learning

JANUARY 8, 2024

AWS customers in healthcare, financial services, the public sector, and other industries store billions of documents as images or PDFs in Amazon Simple Storage Service (Amazon S3). In this post, we focus on processing a large collection of documents into raw text files and storing them in Amazon S3.

Scripts 93

Scripts Construction APIs Healthcare 93

AWS Machine Learning

APRIL 24, 2023

Amazon Comprehend is a fully managed and continuously trained natural language processing (NLP) service that can extract insight about the content of a document or text. The steps are as follows: The client side calls Amazon API Gateway as the entry point to provide a client message as input. API Gateway bypasses the request to Lambda.

APIs 65

APIs Customer Experience Feedback Chatbots 65

AWS Machine Learning

JULY 24, 2023

If the model changes on the server side, the client has to know and change its API call to the new endpoint accordingly. In this post, we share best practices to deploy deep learning models with FastAPI on AWS Inferentia NeuronCores. Based on these metrics an informed decision can be made. 3 Inf1.24xlarge 16 64 1.5

Scripts 78

Scripts APIs Engineering Best practices 78

AWS Machine Learning

NOVEMBER 16, 2022

For an example account structure to follow organizational unit best practices to host models using SageMaker endpoints across accounts, refer to MLOps Workload Orchestrator. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices. Prerequisites.

Accountability 88

Accountability Best practices Scripts Engineering 88

Cincom

MAY 8, 2024

By making communication a priority, companies see growth across all metrics. The key stages include: Initial Research: Early messaging should focus on educating prospects with thought leadership content detailing industry trends and best practices. Continuously analyze performance metrics on automation to refine over time.

Best practices 52

Best practices Metrics Education CRM 52

AWS Machine Learning

NOVEMBER 16, 2023

Reproducibility and traceability must be enabled automatically by the end-to-end data processing pipelines, where many mandatory documentation artifacts, such as data lineage reports and model cards, can be prepared automatically. These reports document the versioning of datasets, models, and code.

Healthcare 96

Healthcare Government Engineering APIs 96

AWS Machine Learning

MAY 30, 2024

AWS Prototyping successfully delivered a scalable prototype, which solved CBRE’s business problem with a high accuracy rate (over 95%) and supported reuse of embeddings for similar NLQs, and an API gateway for integration into CBRE’s dashboards. The following diagram illustrates the web interface and API management layer.

Real estate 113

Real estate APIs Metrics Construction 113

AWS Machine Learning

MAY 31, 2024

Amazon Bedrock is a fully managed service that makes foundational models (FMs) from leading artificial intelligence (AI) companies and Amazon available through an API, so you can choose from a wide range of FMs to find the model that’s best suited for your use case. Who does GDPR apply to?

Best practices 114

Best practices APIs Accountability Personalization 114

Cincom

MAY 3, 2024

Manually creating customized communication documents like quotes, invoices, contracts, and reports is an inefficient process prone to human error. If you’re considering implementing a document automation solution for your organization, there are several key capabilities to evaluate during your search. What Is Document Automation?

Enterprise 40

Enterprise CRM APIs Customer retention 40

CustomerSuccessBox

APRIL 3, 2022

Find your access credentials and API key information below. An API key is available under xxxxxxxxxxxxxxxxx Technical Resources Also find the resources for your tech team, if they wish to review. At the high level, we will discuss Real Growth in SaaS metrics of yours like MRR Retention, MRR churn, Onboarding time, etc.

APIs 52

APIs Accountability SaaS Marketing 52

AWS Machine Learning

SEPTEMBER 1, 2023

In this scenario, the generative AI application, designed by the consumer, must interact with the fine-tuner backend via APIs to deliver this functionality to the end-users. Models with larger context windows can understand and generate longer sequences of text, which can be useful for tasks involving longer conversations or documents.

Engineering 111

Engineering Accountability Construction APIs 111

SmartAction

MAY 6, 2019

This is the third of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Best Practice #3: AI Without Data is Like a Race Car Without Fuel. A great example is in the healthcare space , specifically around Explanation of Benefits documents.

Self service 44

Self service Virtual Agent Best practices Contact Center 44

SmartAction

MAY 6, 2019

This is the third of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Best Practice #3: AI Without Data is Like a Race Car Without Fuel. A great example is in the healthcare space , specifically around Explanation of Benefits documents.

Self service 40

Self service Virtual Agent Best practices Contact Center 40

AWS Machine Learning

DECEMBER 5, 2022

Then we dive into the two key metrics used to evaluate a biometric system’s accuracy: the false match rate (also known as false acceptance rate) and false non-match rate (also known as false rejection rate). Finally, we discuss a framework and best practices for performing an evaluation of an identity verification service.

Metrics 74

Metrics Best practices Banking APIs 74

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Custom Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build a secure, efficient, and reliable IDP solution on AWS. This post focuses on the Reliability pillar of the IDP solution.

Best practices 87

Best practices APIs Accountability Enterprise 87

AWS Machine Learning

NOVEMBER 9, 2022

The Triton server loads multiple models and exposes ports 8000, 8001, and 8002 as gRPC, HTTP, and metrics server. A complete API call from the client is as follows: The client assembles the request and initiates the request to a SageMaker endpoint. NVIDIA provides detailed documentation describing how to generate the TensorRT engine.

Engineering 85

Engineering Accountability APIs Metrics 85

AWS Machine Learning

MARCH 6, 2023

In this post, we dive into tips and best practices for successful LLM training on Amazon SageMaker Training. The post covers all the phases of an LLM training workload and describes associated infrastructure features and best practices. Some of the best practices in this post refer specifically to ml.p4d.24xlarge

Best practices 85

Best practices APIs Transportation Scripts 85

AWS Machine Learning

APRIL 19, 2023

The ability to effectively handle and process enormous amounts of documents has become essential for enterprises in the modern world. Due to the continuous influx of information that all enterprises deal with, manually classifying documents is no longer a viable option.

APIs 83

APIs Metrics Enterprise Best practices 83

SmartKarrot

AUGUST 10, 2021

Be a thought leader in developing and executing on Customer Success and Account Management best practices that can be used across the organization. Define and implement procedures, metrics, and reporting processes related to the application usage to determine key insights to the customer experience.

Engineering 17

Engineering Best practices APIs Accountability 17

AWS Machine Learning

NOVEMBER 22, 2023

An intelligent document processing (IDP) project usually combines optical character recognition (OCR) and natural language processing (NLP) to read and understand a document and extract specific terms or words. Define goals and metrics – The function needs to deliver value to the organization in different ways.

Finance 88

Finance Best practices APIs Accountability 88

AWS Machine Learning

APRIL 22, 2024

It provides examples of use cases and best practices for using generative AI’s potential to accelerate sustainability and ESG initiatives, as well as insights into the main operational challenges of generative AI for sustainability. Throughout this lifecycle, implementing AWS Well-Architected Framework best practices is recommended.

Best practices 120

Best practices Benchmark Transportation Engineering 120

AWS Machine Learning

JANUARY 10, 2023

This post describes the best practices for load testing a SageMaker endpoint to find the right configuration for the number of instances and size. From there, we dive into how you can track and understand the metrics and performance of the SageMaker endpoint utilizing Amazon CloudWatch metrics. Metrics to track.

Best practices 78

Best practices Scripts APIs Metrics 78

AWS Machine Learning

APRIL 23, 2024

The AWS Well-Architected Framework provides best practices and guidelines for designing and operating reliable, secure, efficient, and cost-effective systems in the cloud. For latest information, please refer to the documentation above. It calls the CreateDataSource and DeleteDataSource APIs.

APIs 112

APIs Enterprise Scripts Accountability 112

AWS Machine Learning

SEPTEMBER 8, 2023

Amazon Rekognition makes it easy to add image analysis capability to your applications without any machine learning (ML) expertise and comes with various APIs to fulfil use cases such as object detection, content moderation, face detection and analysis, and text and celebrity recognition, which we use in this example.

APIs 104

APIs Scripts Entertainment Personalization 104

AWS Machine Learning

FEBRUARY 1, 2024

The data sources may be PDF documents on a file system, data from a software as a service (SaaS) system like a CRM tool, or data from an existing wiki or knowledge base. Make sure to use best practices for rate limiting, backoff and retry, and load shedding.

Best practices 120

Best practices Engineering SaaS APIs 120

AWS Machine Learning

MAY 7, 2024

Tasks such as routing support tickets, recognizing customers intents from a chatbot conversation session, extracting key entities from contracts, invoices, and other type of documents, as well as analyzing customer feedback are examples of long-standing needs. We also examine the uplift from fine-tuning an LLM for a specific extractive task.

Engineering 103

Engineering Technical Support Chatbots Best practices 103

AWS Machine Learning

SEPTEMBER 27, 2022

In addition to viewing the default service quotas, you can now view your account’s applied custom quotas for a specific Region, view your historical utilization metrics per applied quota, set up alarms to notify when utilization approaches a threshold, and add tags to your quotas for easier organization. Synchronous Operations. US East (N.

Self service 77

Self service APIs Management Accountability 77

JustCall

JANUARY 23, 2024

WhatsApp supports multimedia messages (images, videos, documents, etc.) Leveraging WhatsApp Business API for Scale The WhatsApp Business API is a game-changer for expanding businesses. This API allows for integration with customer relationship management (CRM) systems. Pro Tip: Regularly seek customer feedback.

Customer Service 52

Customer Service APIs Customer Support Metrics 52

Cincom

MAY 8, 2024

CCM software consolidates different conversations into one system for designing, deploying, and tracking documents. CCM platforms also often integrate document automation tools that assemble customized documents like contracts and statements by pulling modular content components into templates.

Analytics 52

Analytics Enterprise Best practices Personalization 52

AWS Machine Learning

JUNE 15, 2022

AWS offers pre-trained AWS AI services that can be integrated into applications using API calls and require no ML experience. Text summarization is a helpful technique in understanding large amounts of text data because it creates a subset of contextually meaningful information from source documents.

APIs 96

APIs Accountability Metrics Engineering 96

AWS Machine Learning

APRIL 19, 2024

Solution overview In this section, we present a generic architecture that is similar to the one we use for our own workloads, which allows elastic deployment of models using efficient auto scaling based on custom metrics. The reverse proxy collects metrics about calls to the service and exposes them via a standard metrics API to Prometheus.

Metrics 107

Metrics APIs Scripts Construction 107

AWS Machine Learning

MAY 8, 2023

In this post, we address these limitations by implementing the access control outside of the MLflow server and offloading authentication and authorization tasks to Amazon API Gateway , where we implement fine-grained access control mechanisms at the resource level using Identity and Access Management (IAM). Adds an IAM authorizer.

APIs 76

APIs Government Accountability Scripts 76