Talkdesk

OCTOBER 12, 2020

During this pandemic, clients are struggling to reach their banks when they need them the most, driving an almost 75% increase in call center volume. Many banks responded to urgent needs at the peak of the pandemic and are now in recovery mode. So how can these institutions avoid leaving customers on hold?

Banking 83

Banking Interactive Voice Response Self service CRM 83

Pointillist

FEBRUARY 19, 2018

This will result in re-imagined customer experiences and end-to-end customer journeys that are integrated and more personal, so that they feel more natural to customers. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. Business Context. Virtual Assistants.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

JivoChat

APRIL 23, 2023

Probably, you have already seen a chat box on the side of a website screen that pops up when you enter it, even with a personalized message, for example. In 1988, Jabberwacky was built by the developer Rollo Carpenter to simulate human conversation for entertainment purposes. “How can I help you?”

Chatbots 75

Chatbots B2C Self service Banking 75

AWS Machine Learning

NOVEMBER 30, 2023

With Amazon Bedrock, customers are only ever one API call away from a new model. We also have an embeddings model, Titan Text Embeddings, for search use cases and personalization. CRM or ERP applications), and write a few AWS Lambda functions to execute the APIs (e.g., Meta Llama 2 70B, and additions to the Amazon Titan family.

APIs 121

APIs Enterprise Best practices Technology 121

AWS Machine Learning

APRIL 13, 2023

Alexa, powered by more than 30 different ML systems, helps customers billions of times each week to manage smart homes, shop, get information and entertainment, and more. We have thousands of engineers at Amazon committed to ML, and it’s a big part of our heritage, current ethos, and future.

APIs 145

APIs Engineering Best practices Entertainment 145

Eckoh

OCTOBER 21, 2019

We'll even share our personal details — and hand over our bank card details if something's really worth paying for. AI-based voice assistants to manage our lives, curate our entertainment and pick out products. And the more shocked we'll be if our personal data is stolen.

Entertainment 40

Entertainment APIs Banking Technology 40

AWS Machine Learning

SEPTEMBER 1, 2023

Note that multiple personas can be covered by the same person depending on the scaling and MLOps maturity of the business. Example use cases are clothing design generation or imaginary personalized images. If an organization has no AI/ML experts in their team, then an API service might be better suited for them.

Engineering 97

Engineering Accountability Construction APIs 97