Tethr

MAY 28, 2023

Analyzing conversations requires a new, more nuanced approach than that provided by traditional text analytics tools.

Analytics 89

Analytics 89

CSM Magazine

DECEMBER 14, 2023

Zenarate, the leader in AI Simulation Training for customer-facing agents, has announced the expansion of its AI Coach platform with the launch of Call Analyzer. For customer care leaders, Call Analyzer utilizes a client’s existing call model within AI Coach to evaluate real-time agent calls.

Coaching 52

Coaching Telecommunications First call resolution Healthcare 52

AWS Machine Learning

JULY 21, 2023

Analyze the effects of rodent infestation on vegetation and bodies of water To analyze the effects of rodent infestation on vegetation and bodies of water, we need to classify each location as vegetation, water, and bare ground. We use this LULC ML model to analyze the effects of rodent population on vegetation and bodies of water.

Engineering 65

Engineering Accountability Technology Management 65

AWS Machine Learning

FEBRUARY 1, 2024

We also demonstrate using the chat for data prep feature in SageMaker Canvas to analyze the data and visualize your findings. Analyze the data Finally, we want to analyze the data to determine if there is a correlation between time of day and number of critical findings. Prerequisites Before starting, you need an AWS account.

Technology 85

Technology Accountability Personalization Management 85

OrecX

JUNE 22, 2022

But, when you want to start analyzing your calls for customer insight like buying patterns, traditional call recording solutions don't always serve you the best. For years, companies have been recording customer calls for quality assurance, compliance and risk mitigation. For those purposes, standard call recording solutions work fine.

APIs 71

APIs CRM Analytics Personalization 71

Spearline

JUNE 1, 2021

With a dataset containing hundreds of millions of individual data points for 2020, Spearline was able to glean a lot of insights across the 49 countries analyzed.

Contact Center 98

Contact Center Telecommunications industry standards Analytics 98

Callminer

MAY 28, 2018

Speech analytics can listen for various churn signals on phone calls including keywords or phrases or voice pitch in addition to calculating a churn risk score automatically.

Analytics 182

Analytics 182

Satrix Solutions

MARCH 11, 2020

From a Sales Win Loss Analysis to a Customer Defection Analysis to Customer Experience programs, analyzing the competition can take many forms. The post How do you Analyze your Competitors? Use the information you’ve collected to identify opportunities to improve your business and stand apart from the competition.

B2B 88

B2B Sales Marketing Accountability 88

ProProfs Blog

AUGUST 28, 2020

Effectively analyzing this treasure trove of data is crucial to give your employees valuable insights into customer behavior and identify the major trends prevalent in the market. In this post, we’ll be looking at how to analyze survey data after you have collected and organized them, and the different ways of presenting them.

Surveys 78

Surveys Feedback Marketing Sales 78

Cyara

JUNE 10, 2022

Audience: If you have an existing Watson Assistant skill and you want to analyze it for consistency as well as the performance of the training data itself, you should read this article. This article was originally published on Botium’s blog on June 10, 2020, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium.

Coaching 67

Coaching Analytics Chatbots 67

Satrix Solutions

SEPTEMBER 15, 2020

From Net Promoter Score (NPS) to Customer Satisfaction (CSat) to Customer Effort Score (CES), there is almost no end to the information available on how to measure, analyze, and report on these voice of the customer (VoC) metrics. How to Analyze and Manually Code Qualitative Customer Feedback. Why did you score us the way you did?”).

Surveys 78

Surveys B2B Feedback SaaS 78

JivoChat

MAY 9, 2022

You can research for keywords to develop your blog posts, for instance, and receive reports that analyze your content and give insights about off-page and on-page SEO practices to be implemented. . You can check what keywords searches take to your content, analyze the number of accesses, and see your pages’ positions on Google. .

Engineering 75

Engineering Analytics Advertising Metrics 75

Spearline

JULY 7, 2022

watchRTC provides a birds-eye view of your entire deployment, letting you monitor and analyze network traffic at scale and in real time through our watchRTC Live feature. Configure custom metrics, receive timely alerts, review reports and analyze cases in real time. It’s easy to use, and takes only seconds to load and refresh.

Metrics 95

Metrics APIs Analytics Contact Center 95

Playvox

AUGUST 23, 2022

The Benefits Of Analyzing Your Customer Conversations. However, there’s one issue with this data: it’s hard to draw any meaningful conclusions from it all unless you methodically analyze it regularly. By analyzing customer conversations and reviewing your tagging can you understand the potential reasons for customer churn.

Benchmark 52

Benchmark Analytics Banking Customer Support 52

NobelBiz

FEBRUARY 21, 2023

Read this article to learn about the stakes and how to measure and analyze this key performance indicator. The post How to Measure and Analyze The Customer Satisfaction Score CSAT? Our expert customer service representatives are accessible 24 hours a day, seven days a week. That is why we are known as the industry’s promise keepers.

Call Center 52

Call Center Surveys Telecommunications Feedback 52

Calltools

NOVEMBER 30, 2022

Analyzing your dialer configuration can help your team effectively meet these TCPA guidelines. Another component to consider as you analyze your KPI metrics is average handle time (AHT). Analyzing Your Predictive Dialer. The post Analyzing Your Dialer Configuration with These 9 KPI Metrics appeared first on CallTools.

Metrics 52

Metrics Abandon Call Average Handle Time Call Center 52

JustCall

MAY 8, 2022

Sentiment analysis is the process of analyzing customer opinions by automatically identifying and extracting subjective information from customer interactions, including calls. . It’s hard for humans to analyze millions of data points. This way, it’s easier to analyze the data and create reports.

Analytics 52

Analytics Feedback CRM Upselling 52

NobelBiz

SEPTEMBER 13, 2022

Read this article to learn about the stakes and how to measure and analyze this key performance indicator. The post How to Measure and Analyze The Customer Satisfaction Score CSAT? appeared first on NobelBiz®.

Call Center 52

Call Center Feedback Sales Customer Experience 52

LiveVox

MARCH 15, 2021

Today, with so much data available to us and increasingly sophisticated ways to analyze it, the call center is a strategic place for making improvements to your organization through […]. The post How to Analyze Call Center Data appeared first on Livevox. A strictly functional extension of your organization.

Call Center 52

Call Center Analytics 52

AWS Machine Learning

MAY 9, 2023

This data is difficult to interpret or analyze programmatically and limits how organizations can derive insights from it and serve their customers more effectively. Conclusion AWS AI services and Amazon HealthLake can help store, transform, query, and analyze insights from unstructured healthcare data.

Healthcare 69

Healthcare Enterprise Analytics Construction 69

OrecX

JUNE 2, 2020

Put another way, 147,000,000 spoken words can be captured and analyzed in your call center every month. By recording these interactions, transcribing them and then analyzing them with speech analysis software, your call center managers and business unit leaders (Sales, Marketing, Support, Product Management, R&D.)

APIs 79

APIs Analytics Call Center CRM 79

Callminer

JULY 1, 2014

Read about the importance of analyzing customer conversations with speech analytics in this Resource Guide from CallMiner. Learn more.

Analytics 182

Analytics 182

Eptica

APRIL 12, 2019

Date: Friday, April 12, 2019 Author: Pauline Ashenden - Marketing Manager Analyzing CX sentiment in 2019. Published on: April 12, 2019. I spoke to lots of CX professionals who were looking to help their agents by making their working lives easier.

Benchmark 76

Benchmark Government Analytics Chatbots 76

CSM Magazine

FEBRUARY 7, 2024

Zenarate, a leading provider of AI Simulation Training for customer-facing agents, today announced Call Insights, furthering the powerful intelligence available through its AI Coach Call Analyzer solution.

Coaching 52

Coaching Contact Center Best practices Analytics 52

Tethr

OCTOBER 15, 2020

The thinking goes: if audio recordings can be transcribed into text, can’t we just throw that text into the same tools we’ve successfully used in the past to analyze survey verbatims or customer reviews? Analyzing the ocean of unstructured data found in conversation requires a similar approach. stereo ” data).

Analytics 63

Analytics Engineering Surveys Feedback 63

Inbenta

JULY 18, 2022

We, at Inbenta, decided to take a look at our customer’s sessions to detect and analyze self-service trends. When analyzing our samples, we saw a 7-point increase in answer rate when using transactional chatbots versus static, information chatbots, which is actually quite outstanding. Transactional vs information chatbots.

Chatbots 52

Chatbots Self service Sales Metrics 52

Ansafone

NOVEMBER 5, 2019

In many cases, outsourcing your communication needs is far more cost effective than keeping … How To Analyze Outsourcing Costs Read More » The post How To Analyze Outsourcing Costs appeared first on Ansafone Contact Centers.

outsourcing 48

outsourcing Contact Center Call Center Customer Service 48

Tethr

DECEMBER 1, 2022

If you’re talking to your customer over chat, pay attention to two types of metrics: transactional data and conversational analysis. You need to understand both

Metrics 62

Metrics 62

Playvox

AUGUST 4, 2022

To understand underlying themes around customer needs and wants, it’s time to start categorizing this vital data with the right tags and analyzing it. When you tag your interactions, you can group and analyze them to look for trends. What Is Tagging In Customer Service?

Feedback 52

Feedback SaaS Surveys Education 52

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. An Amazon OpenSearch Kibana (ELK) cluster to visualize the analyzed tags. You should see the following output: Create visualizations and analyze tagged content.

APIs 72

APIs Healthcare SaaS Engineering 72