NobelBiz

JULY 22, 2021

The post VIDEO: What If You Could Have Real-Time Conversation Analytics? Marc rapidly discovered that post-call analysis and coaching were ineffective on their own, so after making the same costly mistakes on his phone calls, he founded a SaaS start-up, powered by Artificial Intelligence (AI). appeared first on NobelBiz®.

Analytics 52

Analytics SaaS Coaching 52

Spearline

FEBRUARY 8, 2022

Voice analytics promises to measure customer emotion in each call. It differentiates between happy, frustrated, and other customer moods. “Call analytics” looks at the data collected. “Speech analytics” considers the spoken content and context of the agent/customer conversation. Please get in touch with us. .

Analytics 98

Analytics Telecommunications Big data Customer emotions 98

ShepHyken

AUGUST 10, 2018

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. Have you ever gone down a rabbit hole of suggested videos on YouTube? These are common examples of sites using predictive analytics catering to individual customer preferences. Final Thoughts.

Analytics 168

Analytics Upselling Banking CRM 168

JivoChat

AUGUST 31, 2022

Understanding the best video format for Instagram is an important factor in conquering your audience. billion monthly users in 2022 , this is the second largest social media network in the world, and they have been encouraging creators to produce more video content. . What is the Best Video Format for Instagram? Video Feed.

Scripts 75

Scripts Analytics Metrics Surveys 75

CX Global Media

NOVEMBER 6, 2019

Finding the right Speech Analytics Solution starts with knowing the right questions to ask. It’s also important to know that avoiding Speech Analytics mistakes requires you to know the questions not worth asking. Speech Analytics Mistake #1 : Being driven by misconceptions. Roger Lee : Yeah thanks Jim great question.

Analytics 136

Analytics Contact Center Coaching Call Center 136

NobelBiz

MAY 20, 2021

The post VIDEO & ARTICLE: Benefits of Call Center Speech Analytics appeared first on NobelBiz®. Fred Stacey is one of the most influential voices in the Call Center space, and his culminating experience is helping organizations grow and improve every day.

Call Center 40

Call Center Analytics 40

MiaRec

AUGUST 30, 2023

To view the the full interview, please watch the video below: John provides insightful examples of how MiaRec's solutions are enhancing agent training, customer satisfaction, retention, and compliance adherence. He also offers valuable advice for setting up successful topic and sentiment analysis initiatives.

Analytics 52

Analytics Call Center Contact Center Sales 52

SharpenCX

OCTOBER 27, 2021

Contact center leaders turned to customer and agent analytics to catapult performance to new heights. Centricity turned to their customer and agent analytics to see what was really happening in their contact center and to keep employees on track. Centricity’s leadership team uses agent and customer analytics to make better decisions.

Analytics 128

Analytics Coaching Contact Center Metrics 128

DMG Consulting

SEPTEMBER 25, 2023

The value of interaction Analytics is significant! Donna Fluss talks about the value and benefit associated with Interaction Analytics in the contact center. The post The value of interaction Analytics is significant! appeared first on DMG Consulting.

Analytics 62

Analytics Consulting Consulting Contact Center 62

DMG Consulting

AUGUST 26, 2023

Donna Fluss breaks down Interaction Analytics (IA) Donna talks about how IA, if used effectively, can improve the overall customer journey. The post Donna Fluss breaks down Interaction Analytics (IA) appeared first on DMG Consulting.

Analytics 62

Analytics Consulting Consulting 62

DMG Consulting

SEPTEMBER 1, 2023

Donna sheds light on speech and text analytics Donna explains why it’s important to look beyond the specific channels customers use to reach out. The post Donna sheds light on speech and text analytics appeared first on DMG Consulting.

Analytics 62

Analytics Consulting Consulting 62

Enghouse Interactive

JANUARY 27, 2021

Video outperforms all other communications methods when agents and customers need to quickly resolve an issue. This blog will provide some insight into the benefits that can be extracted from video along with how. Video is the new Face-to-Face. Revenues – when using video as a communications channel, 59.1% without video.

Contact Center 92

Contact Center Technology Customer centricity Analytics 92

CSM Magazine

AUGUST 31, 2023

The new platform presents a fresh take on analytics, providing both marketing and business professionals a more sophisticated, streamlined way to analyze customer data. In this blog post, we’ll delve into how to master the complexities of GA4, ensuring you’re fully equipped to make the most out of this powerful analytics tool.

Analytics 52

Analytics Metrics Marketing Management 52

DMG Consulting

SEPTEMBER 15, 2023

Donna Fluss discusses why Interaction Analytics applications are mission critical Let’s dig into the two types of Interaction Analytics! The post Donna Fluss discusses why Interaction Analytics applications are mission critical appeared first on DMG Consulting.

Analytics 62

Analytics Consulting Consulting 62

JivoChat

JUNE 21, 2022

The Google Analytics courses will enable you to know how to use one of the most important Google tools when it comes to digital marketing. Whether you are an entrepreneur or a marketing professional, understanding how Google Analytics works can help you to boost your business performance, and increase brand awareness and conversion rates. .

Analytics 75

Analytics Accountability Marketing Management 75

JustCall

MARCH 28, 2023

The growing influence of video in sales and marketing Video has become an essential tool for sales and marketing teams to engage with customers and prospects. There’s a general encouragement for sales teams to use video as a way to showcase their product or service and build a personal connection with customers.

Sales 52

Sales Analytics Customer centricity Technology 52

Enghouse Interactive

JUNE 24, 2021

Video Outperforms All Other Contact Center Communications Channels. With digital transformation accelerating across all industries, companies are now leveraging video-based capabilities to transform their customer experience (CX). With the realities resulting from Covid-19, video has become the most e?ective

Contact Center 69

Contact Center Customer centricity Technology Customer Experience 69

VirtualPBX

JUNE 26, 2020

Video calling empowers businesses of all sizes and industries to communicate and collaborate in ways that extend beyond virtual meetings. Here’s why you should now, more than ever, begin using video at your organization. With video calls, you too can share your important documents with dozens of others in a company conference.

Telecommunications 75

Telecommunications Airlines Morale Analytics 75

CSM Magazine

JANUARY 16, 2023

Companies’ expectations and requirements have changed, and they now rely on video conferencing software such as Adobe Connect to meet their training requirements. Businesses benefit greatly from video conferencing. Assume you are remotely training a new hire on how to use e-commerce analytics tools.

Enterprise 52

Enterprise Analytics Technology Management 52

MiaRec

AUGUST 6, 2023

To view the the full interview, please watch the video below: Leveraging generative AI and Machine Learning in the contact center Polyakova provides an insightful look at the next 12 months of MiaRec’s products and features roadmap, and the valuable benefits to customers and partners that they entail.

Analytics 52

Analytics Call Center Quality management Contact Center 52

Customer Service Life

JANUARY 28, 2019

Thanks to advances in artificial intelligence, specifically natural language processing, and machine learning, the tide is beginning to turn as voice and chat analytics platforms are becoming more accessible, affordable, and insightful. A chat analytics platform and a voice analytics platform are like a screwdriver and a hammer.

Analytics 60

Analytics Coaching Engineering Contact Center 60

NobelBiz

FEBRUARY 22, 2023

This article focuses on the crucial role of customer data analytics in contact center performance and customer experience. Table of Contents show What is Customer data analytics? Customer data analytics uses customer behavior data to assist in crucial business decisions through market segmentation and predictive analysis.

Analytics 52

Analytics Contact Center Call Center call center workforce 52

CSM Magazine

FEBRUARY 11, 2021

Calabrio has recognised three organisations with awards for their innovative use of workforce optimisation analytics. Insights from these analytics-driven contact centres have been captured in a free to download ebook to help other businesses support different ways of working in turbulent times. About Calabrio.

Analytics 59

Analytics Average Handle Time Metrics Customer Experience 59

Beyond Philosophy

SEPTEMBER 1, 2022

He’s posted many videos and written several excellent books on the topic, including The Myth of Experience. This video does an even better example of explaining the difference between the two. Therefore, applying a much more analytical framework incorporating science, slowing down, and using more data will have a better outcome.

Analytics 370

Analytics Consulting Consulting Personalization 370

ShepHyken

FEBRUARY 20, 2024

Before ISG, John was at Edible Arrangements and, before that, CEO of Kenosia, a data and analytics software company that was ranked #1 for customer experience four years in a row by Consumer Goods Magazine.

Customer retention 194

Customer retention Analytics Customer Experience Customer Service 194

CSM Magazine

SEPTEMBER 22, 2022

One way to do that is through posting informative videos on your website and producing video ads. Video ads can help you improve your customer service by leaps and bounds (in comparison to traditional means.). This article discusses the top 10 reasons why you should use video ads to 10x your customer service: 1.

Customer Service 52

Customer Service Entertainment Advertising Engineering 52

CallSource Insights

MARCH 19, 2019

Digital Marketing and Web Analytics. To implement an effective digital strategy, you need to track your digital marketing and web analytics. Web Analytics. Web analytics works alongside digital marketing. A lot of web analytics depend on digital marketing. Lower cost. Improved customer service/experience.

Advertising 72

Advertising Analytics Marketing Engineering 72

Concentrix

FEBRUARY 23, 2024

Play Video Anil Kumar VP, Global Analytics at Concentrix Teakaau Piho Director, CX Solutions and Global Alliances at Celonis Tim Friesen Director, Global Analytics at Concentrix

Analytics 62

Analytics 62

DMG Consulting

FEBRUARY 7, 2022

Question: What can customer journey analytics do to help us understand the CX? Answer: Customer journey analytics (CJA) provides a 360-degree view of customer relationships and interactions with an organization from origin to outcome, and evaluates the customer experience (CX) every step of the way – from the customer perspective.

Analytics 48

Analytics Self service Enterprise Interactive Voice Response 48

Fonolo

APRIL 2, 2019

So, this week, we put together some video you can queue up and watch. This video is mostly about their WebEx plans, with a bit of call center content, but her energy is really infectious; it’s a joy to watch. Enterprise Connect included a panel featuring: Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

aircall

JULY 7, 2021

You might think nurturing customer relationships comes down to anticipating needs and understanding behaviors, but one strategy you need to have at your disposal is thorough call center analytics. . When you use analytics to provide a memorable, positive customer experience, you’ll not only see a spike in customer satisfaction rates.

Call Center 62

Call Center Analytics Self service Sales 62

LiveChat

DECEMBER 31, 2018

Video marketing has simplified communication between companies and customers. The flexibility it provides makes video a powerful yet profitable digital marketing tool. Even the support executives today actively use video feature in their daily routine. You just need one more upgrade: include videos in your communication.

Customer Support 64

Customer Support Analytics Marketing Personalization 64

NICE inContact

FEBRUARY 13, 2019

But what’s all this hype about using analytics to perform quality activities, and could it help you? Analytics allows you to analyze every interaction to understand what was communicated by agent and customer, identify outcomes and evaluate the overall experience. The post What is Quality Management Analytics?

Quality management 55

Quality management Analytics Management Coaching 55

Monet Software

JULY 30, 2019

“Analytics” is one of those terms that many business people use, even while they may disagree on its exact definition. In fact, one Gartner survey asked users what it means and they received a range of answers in response, from “online analytical processing” to monitoring call centers, to data mining. Analytics can take many forms.

Analytics 48

Analytics Call Center Metrics Average Handle Time 48

CustomerSuccessBox

APRIL 19, 2022

Customer journey analytics is enabling access to tap into the customer behavior across touchpoints and over time to measure the impact of customer behavior on business outcomes. What is Customer Journey Analytics? Why is it important to have Customer Journey Analytics? From marketing to customer support to even customer success.

Metrics 52

Metrics Analytics SaaS Journey mapping 52