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HoduSoft partners with Signalmash to bring innovative UC products to US markets

Hodusoft

HoduSoft partners with Signalmash to bring innovative UC products to US markets. Signalmash specializes in providing communication solutions for Voice, SMS, and Video meetings. The software is fitted with automatic dialers and the latest calling and analytics tools, to help you streamline and optimize your call center operations.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Having a reliance on this type of solution is intrinsically inefficient. Contact centers can achieve this by opting for a unified communications solution that is hosted in the cloud, a.k.a. Vincent Nero.

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Best Conversation Intelligence Software of 2022

JustCall

is a conversation intelligence solution that speeds representative evaluation and automates call quality assurance procedures. Numerous clients and partners, including Resmed, Pearson, 23andMe, Accolade, and Group 1 Automotive, have confidence in AI. Top 10 Best Conversation Intelligence Software.

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Will Convergence of Clicks and Bricks be the Death of the Contact Center?

DMG Consulting

Companies that are stuck in past, whether due to unrealistic boards, large real estate holdings, outdated management philosophies, inflexible systems, etc., Consumers, and even B2B partners, want the flexibility of interacting in their channel of choice, which changes frequently based on many factors.

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How to Calculate Your Total In-House Contact Center Costs

TLC Associates

You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. If there is seasonality to your business, an outsourced solution will enable you to focus on your core business while an outsourced company can offer the right level of support on a just-in-time basis.

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How to Distribute Surveys to Get Quality Responses

GetFeedback

Of course, you can always use your existing email service or marketing automation solution to distribute your survey. Keep the message brief and leave the most important real estate for the survey. Partnering with relevant influencers on social media who can help spread the word. Keep the focus on the survey.

Surveys 79
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Why the Voice of Employee Needs People Analytics with Dr. Kalifa Oliver

Russel Lolacher

In this episode of Relationships at Work, host Russel Lolacher chats with psychologist and data analyst Dr. Kalifa Oliver on the importance of people analytics when hearing the voice of employee (VOE) at work. She has a PhD in Industrial Organizational Psychology and certification in people analytics from MIT.