CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Magazine

APRIL 13, 2021

If you want your SaaS startup to grow, you need to understand data and have solid marketing knowledge, all with the purpose of making your software more attractive to your target customers. In this article, we’re offering a list of all the components you need in order to scale your SaaS startup. Create Valuable Content.

SaaS 52

SaaS B2B Self service Analytics 52

ChurnZero

JUNE 2, 2021

During 2020, we saw several major events cause businesses to adapt to new conditions and adopt additional capabilities to not only defend against economic pressures but also to take advantage of opportunities. SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey.

Benchmark 98

Benchmark SaaS B2B B2C 98

CSM Magazine

MAY 30, 2024

Retailers using AI for personalisation report higher customer engagement and increased sales. Predictive Analytics: AI can predict future customer needs and behaviours, allowing retailers to offer products and services that meet those needs proactively. This leads to faster and more reliable restocking of products.

Government 52

Government Analytics Education Sales 52

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo? What is Mixpanel?

Enterprise 92

Enterprise Finance SaaS Analytics 92

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. This comprehensive guide has compiled the top 8 sales Gong alternatives you can consider. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

NOVEMBER 24, 2022

B2B sales strategy has come a long way from the time of networking at trade events or rattling off pitches while cold calling. Read on to know all about devising a killer B2B sales strategy. What Has Changed With B2B Digital Sales? Information could be that fine line between a successful sale and a missed opportunity.

B2B 52

B2B Sales B2C SaaS 52

Pointillist

JUNE 15, 2018

In this post, I take an in-depth look at why customer retention matters and the ten powerful ways in which customer journey analytics can help you immediately improve customer retention. Sure, that’s easy in subscription-based industries such as SaaS or telecom or insurance. What is Customer Retention?

Customer retention 110

Customer retention Analytics Airlines Personalization 110

aircall

MARCH 19, 2021

For some businesses, they use this customer data to gain unique insights to improve things like sales performance or the customer experience. Predict sales and marketing trends. Data helps you see market trends and sales patterns more clearly, letting you plan ahead to make the most of seasonal swings or changing consumer preferences.

Sales 62

Sales CRM Marketing Best practices 62

Uniphore

JANUARY 4, 2022

Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI.

Enterprise 126

Enterprise Customer retention Engineering Analytics 126

Pointillist

MARCH 22, 2018

90% of customer value for B2B businesses is obtained after the initial sale.’ – Marketo. 5 steps to find better upsell and cross-sell opportunities using journey analytics. It is far easier and more profitable to upsell or cross-sell an existing customer than to make a new sale to a brand new customer. By Swati Sahai. ‘90%

Upselling 71

Upselling Analytics B2B B2C 71

SmartKarrot

AUGUST 10, 2021

It is especially true of SaaS products – where the value in an intangible implication that adoption could lead to better practices and revenue growth. That’s why behavior analytics forms the core function for SaaS. What is behavioral analytics? How is it different from business analytics in general?

SaaS 10

SaaS Analytics B2C Best practices 10

JustCall

MAY 23, 2023

CCW is one of the premier events that brings together contact center industry professionals, vendors, and customers, creating a forum where they can collaborate, share their expertise, and gain valuable insights into the industry. The teams behind JustCall, Call Page, Helpwise, and SaaS Labs will be unveiling the new product at CCW Vegas.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

SmartKarrot

JULY 8, 2020

Building a successful SaaS business is a herculean task that comes with a unique set of challenges. The wide range of SaaS solutions available in the market makes it difficult to woo new customers. The good news is that you’ll find a plethora of SaaS analytics tools on the internet. Key Metrics for SaaS Businesses.

SaaS 10

SaaS Analytics Metrics Customer retention 10

ChurnZero

AUGUST 14, 2020

Its workstreams rely upon inputs such as sale’s manual data entry and gut instincts. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If If you think a CRM is suitable for post-sale customer management, you’re wrong and here’s why.). Sales or Sales Operations.

CRM 87

CRM Finance Upselling Accountability 87

JivoChat

AUGUST 7, 2023

For small to big companies, counting on effective software such as Brevo, which provides solutions for multiple needs in sales and marketing can make a huge difference in productivity. Formerly Sendinblue, Brevo enables you to automate repetitive tasks, get to know your target audience better, identify sales opportunities, and much more.

APIs 75

APIs Sales Analytics CRM 75

aircall

MAY 15, 2017

With the emergence of the subscription economy and in particular in the SaaS industry, we have come to distinguish 2 main business activities that contribute to the growth of a company: Hunting and Farming. Hunting and farming: How Sales and Success thrive together. If they are a good match, he will push for the sale.

Sales 88

Sales Accountability Engineering APIs 88

CustomerSuccessBox

MAY 18, 2022

A dedicated AI-powered customer success platform aiding SaaS firms to onboard, retain, upsell and drive MRR. If you are on the verge of reading everything about SaaS, this is the place for business leaders, and SaaS founders including customer success specialists to learn about customer success, growth strategies, and much more!

SaaS 52

SaaS Upselling Education Customer retention 52

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. By collecting accurate data and comprehensive information about your customers, you can improve retention, uncover additional sales opportunities, and boost your customer health scores.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

ChurnZero

JUNE 12, 2020

Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. If you replied, “Sales Ops or Marketing Ops,” you’re not prioritizing the customer, because post-sale customer needs will always come second to generating leads and sales team efficiency.

SaaS 80

SaaS Metrics Customer retention Analytics 80

ChurnZero

FEBRUARY 11, 2020

ChurnZero had the opportunity to attend and sponsor an event last week called – CCO USA. The event was full of valuable content and we wanted to compile some of our top takeaways here for you. Data & Analytics Are Important, But Don’t Forget Storytelling When Connecting With Customers. Customer Success Around the Web.

Chief Customer Officer 52

Chief Customer Officer SaaS B2B Analytics 52

Infinity

APRIL 27, 2022

The aim is to engage people and be able to communicate value clearly and concisely so they can lead the sales process themselves. It’s important to remember that only 11% of consumers are considered to be exclusively “online customers” ; so by not including offline transactions in your analytics you’re leaving an enormous gap.

Marketing 96

Marketing B2C B2B SaaS 96

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason. Watch the video here.

SaaS 52

SaaS Enterprise Healthcare Sales 52

Totango

NOVEMBER 15, 2021

Customer relationship management apps let you store, manage and deploy data associated with customer relationships for purposes such as lead generation and sales pipeline management. Subscription billing is the lifeblood of SaaS revenue. Support events are critical steps in the customer journey. CRMs: Salesforce and HubSpot.

CRM 111

CRM Upselling SaaS Chatbots 111

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason. Watch the video here.

SaaS 52

SaaS Enterprise Healthcare Sales 52

CustomerSuccessBox

JUNE 13, 2022

We already knew that customer-centricity is critical for any SaaS company’s success. Increasing the effectiveness of sales. Because marketers may track customer and sales journeys to discover opportunities for improvement, this is the case. However, there are other aspects to being a customer-centric company.

Customer centricity 52

Customer centricity SaaS Analytics Customer advocacy 52

SmartKarrot

JULY 8, 2020

In this modern era of digitalization, there is nothing more important than a powerful web analytics tool to carry out marketing campaigns, generate insights, and drive eCommerce sales. With the SaaS industry flourishing at great heights, Google Analytics has been their prime choice. Customized Tracking for SaaS .

SaaS 10

SaaS Analytics Engineering Metrics 10

SmartKarrot

JANUARY 20, 2022

Software-as-a-Service (SaaS) businesses use a cloud-based technology distribution model to deliver software. The SaaS market is at the heart of several creative, high-growth businesses in the UK and worldwide. We have profiled a list of the top 25 SaaS companies in the UK. Triptease is a SaaS startup based in the United Kingdom.

SaaS 10

SaaS Advertising B2B Transportation 10

JivoChat

FEBRUARY 22, 2023

Moreover, outsourced customer service teams often have access to advanced tools for analytics , which can help businesses gain valuable insights into customer behavior and improve service quality on an ongoing basis. This helps streamline project management by making it easier to track progress and update stakeholders in real-time.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. No matter how much information companies provide before the sale, most customers will still need help. Consumers feel let down when the pre-sale marketing context differs from after the sale.

Customer Service 117

Customer Service Metrics Surveys Healthcare 117

NobelBiz

MAY 25, 2023

It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file). Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform.

call center software 98

call center software Call Center APIs Contact Center 98

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. We wanted to recognize those leaders who are helping Customer Success make a name for itself in SaaS by proving its purpose and potential. Follow Adi on LinkedIn.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

Totango

NOVEMBER 15, 2021

Customer relationship management apps let you store, manage and deploy data associated with customer relationships for purposes such as lead generation and sales pipeline management. Subscription billing is the lifeblood of SaaS revenue. Support events are critical steps in the customer journey. CRMs: Salesforce and HubSpot.

CRM 88

CRM Upselling SaaS Chatbots 88

ProProfs Blog

OCTOBER 30, 2021

If you show your ads to everyone, only a few people will go down your sales funnel to become customers. A B2B example can be a SaaS brand that offers a marketing platform for small businesses. Occasion/event. With these business insights, your sales/marketing team can come up with effective strategies to close deals.

Marketing 142

Marketing B2B Advertising B2C 142

aircall

AUGUST 16, 2018

Successful B2B sales can be an indirect, multi-step process. While preferences and personalities will naturally vary, getting to know someone who’s been — and currently resides — on the opposite end of this sales equation is a huge advantage. Jeff Reekers talks with Preston Clark, President at Everfi, during an Aircall event.

Sales 90

Sales B2B Analytics Marketing 90

Education Services Group

MAY 6, 2021

I previously worked for a company that sold commercial and industrial construction analytical reports and planning capabilities to large corporations and contractors. In our business model, revenue events occurred at the initial sale, then at renewals time each year. Everyone loves the sales team.

Accountability 92

Accountability Construction SaaS Sales 92

JivoChat

MARCH 29, 2022

During the pandemic, webinars have grown in popularity as an alternative to in-person events. Webinars are very popular among B2B and SaaS (software as a service) companies. You will find paid and free webinars, it depends on the purpose of the event. . Types of Webinar. Lead Generation. Onboarding and Retention.

Education 75

Education Surveys SaaS Personalization 75