Analytics Customer Experience Self service Wireless 
Pointillist
MARCH 20, 2020
Over the past few years, CX leaders have adopted customer journey analytics to connect the dots between customer behavior and the KPIs by which businesses are measured. Leveraging these solutions enables you to aggregate, analyze and act on customer journey data to improve customer experiences and achieve business outcomes.
TechSee
JANUARY 28, 2020
billion across the 4,500 retail websites tracked by Adobe Analytics. Adobe noted a 43 percent uptick in this behavior, surely a great sign for retailers that had labored to improve their digital offerings and experiences ahead of the 2019 holiday rush. It’s all about providing fast, effortless and effective self-service.
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TechSee
JANUARY 7, 2020
When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers. How telcos can reduce customer effort to increase loyalty. Shoddy self-service. Advanced technologies.
Pointillist
SEPTEMBER 28, 2021
But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Contact centers are now considered more than just service centers. Advances in digital technology have reshaped customer expectations for exceptional experiences. Which behaviors impact key metrics?
Pointillist
SEPTEMBER 10, 2020
This is often the case because marketing campaign management systems typically contain data from a limited set of customer interactions that marketing controls, primarily web and email. Process mining is centered on the process, rather than the customer. Customer expectations for personalization have evolved immensely.
Verint
OCTOBER 10, 2017
An ideal way to identify these causes is to examine Interaction Analytics data. This can include outtakes from your speech, text and/or social analytics. Often, it’s the trivial things that drive customers off the satisfaction highway into dead ends and roundabouts, such as complex self-service menus and confusing billing statements.
Vistio
JULY 11, 2022
Again, that international theme, wireless, local loop, data access and voice for companies in places like India and Bangladesh and Ghana and Cameroon. And the data that we have seen here at Vistio on CX, indicates that even with the best AI self-service technologies, most interactions continue to be with a live agent.
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